Sample flows

Amazon Connect includes a set of sample flows that show you how to perform common functions. They are designed to help you learn how to create your own flows that work in a similar way. For example, if you want to add a queued callback flow to your call center, take a look at the Sample queued callback flow.

To explore how the sample flows work

1. Claim a number if you haven't already: go to Channels, Phone numbers, Claim a number.

2. Choose the DID tab, then choose a number.

3. In Flow / IVR use the drop down to choose the sample flow you want to try. Click Save.

4. Call the number. The sample flow that you selected starts.

   We recommend opening the sample flow in the flow designer and following along to see how it works while you're experiencing it.

To open a sample flow in the flow designer

1. In Amazon Connect choose Routing, Flows.

2. On the Flows page, scroll down to the flows with names that start with Sample.

3. Choose the flow you want to view.

The topics in this section describe how each of the sample flows work.

Contents

• Sample inbound flow
• Sample AB test
• Sample customer queue priority
• Sample disconnect flow
• Sample queue configurations
• Sample queue customer
• Sample queued callback
• Sample interruptible queue flow with callback
• Sample Lambda integration
• Sample recording behavior
• Sample note for screenpop
• Sample secure input with agent
• Sample secure input with no agent