Things to know before porting a
phone number to Amazon Connect
The topics in this section explain which numbers can be ported, how long it takes, and what fees you might incur.
The following terminology is used in these topics:
- Letter of Authorization
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Letter of Authorization (LOA) is a legal document in which you assert to the carrier for Amazon Connect that you have the authority to port phone numbers from your current carrier to the carrier for Amazon Connect. Traditionally, this is a paper document requiring an actual signature.
- Losing carrier
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Also known as your current carrier. This is the carrier that currently owns your telephone number. The losing carrier reviews all information presented on the Letter of Authorization (LOA) and validates if it matches the information that they have on file for you.
- Mutually agreed date and time
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After the LOA has been approved by the losing carrier, the losing and winning carriers agree upon a date and time to perform the porting activity.
- Phone number portability
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Number portability allows you to transfer your telelphone numbers to other carriers. Carriers and countries may have unique processes and procedures required.
- Winning carrier
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Also the carrier for Amazon Connect. This is the carrier that the phone number is being ported to, and will own the phone number after the porting is completed.
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