Part 1: Create an Amazon Lex bot - Amazon Connect

Part 1: Create an Amazon Lex bot

This step assumes it's the first time you've opened the Amazon Lex console. If you've created a Amazon Lex bot before, your steps differ slightly from the ones in this section.

  1. Choose the following link to open the Amazon Lex console, or enter the URL in your web browser: https://console.aws.amazon.com/lex/.

  2. If this is the first time you've created Amazon Lex bot, choose Get Started. Otherwise, you're already in the Amazon Lex dashboard.

    The Amazon Lex console, the bots page, the create bot button.

  3. Choose Create a blank bot.

    The configure bot settings page, the create a blank bot option.

  4. Enter the following information:

    • Bot name — For this tutorial, name the bot HelpDesk.

      The the bot configuration section, the bot name box, the description box.

    • IAM permissions: Choose Create a role with basic Amazon Lex permissions.

      The IAM permissions section, the option to Create a role with basic Amazon Lex permissions.

    • COPPA— Choose whether the bot is subject to the Children's Online Privacy Protection Act.

    • Idle session timeout— Choose how long the bot should wait to get input from a caller before ending the session.

  5. Choose Next.

  6. On the Add language to bot page, choose the language and voice for your bot to use when speaking to callers. The default voice for Amazon Connect is Joanna.

    The Add language to bot page, the select language dropdown menu set to English.

  7. Choose Done.

Go to Part 2: Add intents to your Amazon Lex bot.