Step 2: Create an instance - Amazon Connect

Step 2: Create an instance

  1. On the Amazon Connect virtual contact center instances page, choose Add an instance.

  2. Type a unique name for your instance. For example, the following image shows mytest10089 as a name. Choose a different name for your instance. Then choose Next.

  3. On the Add administrator page, add a new administrator account for Amazon Connect. Use this account to log in to your instance later using the unique access URL. Choose Next.

    1. The user name will be your Amazon Connect login. It's case sensitive.

    2. The password must be between 8-64 characters, and must contain at least one uppercase letter, one lowercase letter, and one number.

  4. On the Telephony Options page, accept the default settings and choose Next.

  5. On the Review and create page, choose Create instance.

  6. After the instance is created, choose Get started.

  7. On the Welcome to Amazon Connect page, choose Skip for now.

  8. You're now on the Amazon Connect dashboard. On the left is the navigation menu. Your instance name (also called an alias) displays in the URL.

    1. Your instance alias is located in the first part of the URL.

    2. The navigation menu.

Congratulations! You set up your instance and now you're on the Amazon Connect dashboard. Go to Step 3: Claim a phone number.