Step 2: Create an Instance - Amazon Connect

Step 2: Create an Instance

  1. On the Amazon Connect virtual contact center instances page, choose Add an instance.

  2. Type a unique name for your instance. For example, the following image shows mytest89 as a name. Choose a different name for your instance. Then choose Next step.

  3. On the Create an Administrator page, add a new administrator account for Amazon Connect. Use this account to log in to your instance later using the unique access URL. Choose Next step.

  4. On the Telephony Options page, accept the default settings and choose Next step.

  5. On next two pages - Telephony Options and Data storage - accept the default settings, and choose Next step.

    On the Data storage page, accept the default settings, and choose Next step.

  6. On the Review and Create page, choose Create instance.

  7. After the instance is created, choose Get started.

  8. On the Welcome to Amazon Connect page, choose Skip for now.

  9. You're now on the Amazon Connect dashboard. On the left is the navigation menu. Your instance name (also called an alias) displays in the URL.

Congratulations! You set up your instance and now you're on the Amazon Connect dashboard. Go to Step 3: Claim a Phone Number.