UIFN service - Inbound only - Amazon Connect

UIFN service - Inbound only

A Universal International Freephone number (UIFN) is a unique inbound only freephone number that can be used throughout the world. It provides toll-free calling from international locations to your contact center.

Amazon Connect supports UIFN in more than 60 countries that are registered with the International Telecommunications Union, an organization that supports the administration of the UIFN service.

Note

Amazon Connect allows you to enable UIFNs in as many countries as you need, however, it requires a minimum of 5 countries.

A UIFN is composed of a 3-digit country code for a global service application, such as 800, and an 8-digit Global Subscriber Number (GSN). This results in an 11-digit fixed format.

For example, your UIFN could be +800 12345678, where 12345678 is your number.

Due to the special nature of UIFN, attempting to call a UIFN from Amazon Connect in a "loopback mode" is not supported. UIFNs are designed to be called from end phone configurations in the country's public telephone network.

How to get a UIFN

To request a UIFN within a specific AWS Region, create an AWS Support case. In the support case, provide the following information.

  • Choose the countries you want to enable from the list of available countries.

  • The Amazon Connect instance(s) associated with the new UIFN numbers. Amazon Connect can support routing numbers to multiple Regions, such as Australia to the Asia Pacific (Sydney) Region, United States to a US Region, or if desired to a single global instance.

  • The required ID verification for your country. Most countries subscribe to standard ID verification requirements for ordering UIFN numbers. However, we recommend checking Region requirements for ordering and porting phone numbers for your country to be sure.

    For number portability, after you open a case, Amazon will provide you with Service Provider Change Authorization and Designation of Agency document.

Amazon Connect can route UIFNs to multiple AWS Regions. For example, if a UIFN is enabled for Australia, it can be routed to your Amazon Connect instance that is located in the Asia Pacific (Sydney) Region. If a UIFN is enabled for more countries, each country can be routed to your Amazon Connect instance, which may be in any supported AWS Region.

The following image shows the body of a sample UIFN request submitted to AWS Support. This request is for two UIFNs. The first is for a UIFN that is enabled for Argentina, Brazil, and Colombia, and connected to an Amazon Connect instance in the US West (Oregon) Region. The second request is for a UIFN that is enabled for Japan, Australia, and New Zealand and connected to an Amazon Connect instance located in the Asia Pacific (Singapore) Region.

A support case requesting two UIFNs.
Important

UIFN is an inbound-only service. Before opening a ticket to request a UIFN:

  1. Ensure you understand that this number cannot be used for outbound.

  2. Check the National reachability of the country in the following section.

Full National reachability means the UIFN reaches all local (in-country) networks. UIFNs in some countries have limited reachability and will only work with specific carriers/networks where you need to use different codes to dial the number (for example, Japan).

Countries that support UIFNs

Country

How to dial a UIFN and Reachability

How many days it takes a UIFN to be set up

Argentina

00-800-XXXX-XXXX

National reachability: all fixed networks

10-15

Australia

0011-800-XXXX-XXXX

National reachability: full

10-60

Austria

00-800-XXXX-XXXX

National reachability: full

10-15

Belgium

00-800-XXXX-XXXX

National reachability: full

10

Brazil

0021-800-XXXX-XXXX

National reachability: full

20-30

Bulgaria

00-800-XXXX-XXXX

National reachability: full

10-15

Canada

011-800-XXXX-XXXX

National reachability: full

20-30

China

00-800-XXXX-XXXX

National reachability: China telecom fixed and mobile networks

National reachability: China Unicom fixed network

20-30

Colombia

1-800-XXXX-XXXX

National reachability: full

10-30

Costa Rica

00-800-XXXX-XXXX

National reachability: full

10-30

Croatia

00-800-XXXX-XXXX

National reachability: all fixed; T-Mobile network

20-30

Czech Republic

00-800-XXXX-XXXX

National reachability: full

20-30

Denmark

00-800-XXXX-XXXX

National reachability: full

10-15

Estonia

00-800-XXXX-XXXX

National reachability: full

10-15

France

00-800-XXXX-XXXX

National reachability: full, including Monaco

10-15

French Guiana

00-800-XXXX-XXXX

National reachability: full

15-25

Germany

00-800-XXXX-XXXX

National reachability: full

10-15

Greece

00-800-XXXX-XXXX

National reachability: all fixed; Cosmotel mobile network

10-15

Guadeloupe

00-800-XXXX-XXXX

National reachability: full

15-25

Hong Kong

006-800-XXXX-XXXX

National reachability: full

10-15

Hungary

00-800-XXXX-XXXX

National reachability: full

10-15

Iceland

00-800-XXXX-XXXX

National reachability: all fixed; Iceland Telecom, IMC, Vodafone mobile networks.

20-30

Israel

00-800-XXXX-XXXX

10-15

Italy

00-800-XXXX-XXXX

National reachability: all fixed networks, including Vatican and San Marino

10-15

Japan

  • 010-800-XXXX-XXXX

    National reachability: full

  • KDDI: 001-010-800-XXXX-XXXX

    SoftBank: 0061-010-800-XXXX-XXXX

20-50

Latvia

00-800-XXXX-XXXX

10-15

Lithuania

00-800-XXXX-XXXX

National reachability: full

10-30

Luxembourg

00-800-XXXX-XXXX

National reachability: full

10-30

Macao

00-800-XXXX-XXXX

National reachability: full

10-15

Macedonia

00-800-XXXX-XXXX

National reachability: MakTel fixed, T-Mobile network

10-15

Malta

00-800-XXXX-XXXX

National reachability: Fixed networks, Vanilla, Go Mobile, and MALTA Mobile. Note that coverage includes Malta, Gozo, and Comino Island.

10-15

Martinique

00-800-XXXX-XXXX

National reachability: full

40-60

Mayotte

00-800-XXXX-XXXX

National reachability: full

15-25

Monaco

00-800-XXXX-XXXX

National reachability: full

10-15

Netherlands

00-800-XXXX-XXXX

National reachability: full

20-30

New Zealand

00-800-XXXX-XXXX

National reachability: full

20-30

Peru

00-800-XXXX-XXXX

National reachability: America Moviles, Nextel, Telefonica Moviles, TESAM, Globalstar networks.

Mobile reachability: Telefonica del Peru F&M network guaranteed only. Other networks are not guaranteed.

20-30

Philippines

00-800-XXXX-XXXX

National reachability: all fixed networks

10-15

Portugal

00-800-XXXX-XXXX

National reachability: full

15-25

Reunion

00-800-XXXX-XXXX

National reachability: full

10-15

Romania

00-800-XXXX-XXXX

National reachability: Orange fixed and mobile network, Rodasy fixed and mobile network, Romtelekom fixed and mobile network, Cosmote mobile network

10-15

Saint Pierre And Miquelon

00-800-XXXX-XXXX

National reachability: full

10-15

Singapore

001 800 XXXX XXXX

The subscriber's mobile must subscribe to 001 dialing routes with their service subscriber

20-30

Slovakia

00-800-XXXX-XXXX

National reachability: full

10-30

Slovenia

00-800-XXXX-XXXX

National reachability: full

10-30

South Africa

00-800-XXXX-XXXX

National reachability: full

10-30

South Korea

002-800-XXXX-XXXX

20-30

Spain

00-800-XXXX-XXXX

National reachability: full

Concurrent calls: 100 consecutive calls

10-15

Switzerland

00-800-XXXX-XXXX

National reachability: full

10-15

Taiwan

00-800-XXXX-XXXX

National reachability: full

10-15

Thailand

001-800-XXXX-XXXX

National reachability: full

10-15

United Kingdom

00-800-XXXX-XXXX

National reachability: full

15-30

Uruguay

00-800-XXXX-XXXX

National reachability: full

10-15