Contacting customer support - AWS Data Exports

Contacting customer support

Use the following resources to get help with your AWS Billing and Cost Management and AWS Cost and Usage Reports questions.

  • AWS Knowledge Center: This is the quickest way to find answers to questions about your AWS CUR or bill. We recommend you start here.

  • Account and Billing Support: If you're an AWS account owner, you have access to account and billing support free of charge. Only personalized technical support requires a support plan. For more information, visit the AWS Support web site.

  • Opening a Support Case: You can contact AWS Support and open a support case for your inquiry. This is the most direct method for communicating with AWS Support. AWS Support does not publish a direct phone number to reach representatives, but instead will call you through the following procedure.

Note

To open an AWS Support case and specify Regarding: Account and Billing Support, you must either be signed into AWS as the root account owner, or have IAM permissions to open a support case. For more information, see Accessing AWS Support in the AWS Support User Guide.

To contact AWS Support

  1. Sign in and navigate to the AWS Support Center.

  2. Choose Create case.

  3. On the Create case page, select Account and billing and fill in the required fields on the form.

  4. Choose your response preference:

    • Web: You'll receive an email response from an AWS Support representative.

    • Phone: You'll receive a telephone call from an AWS Support representative.

Note

Instant messaging support is not available for billing inquiries.

If you've closed your AWS account, you can still sign in to contact Customer Support and view past bills.