Getting help with your exports and reports - AWS Data Exports

Getting help with your exports and reports

There are many resources available for you to get help with your AWS Billing and Cost Management, AWS Data Exports, and AWS Cost and Usage Reports questions.

  • AWS Knowledge Center: This is the quickest way to find answers to questions about your exports and reports. We recommend you start here.

  • Account and billing support: If you're an AWS account owner, you have access to account and billing support free of charge. Only personalized technical support requires a support plan. For more information, visit Support.

  • Open a support case: You can contact AWS Support and open a support case for your inquiry. This is the most direct method for communicating with AWS Support. Support does not publish a direct phone number to reach representatives, but instead will call you through the following procedure.

Note

To open an Support case and specify Regarding: Account and Billing Support, you must either be signed into AWS as the root account owner, or have IAM permissions to open a support case. For more information, see Getting started with Support in the Support User Guide.

If you have closed your AWS account, you can still sign in to Support and view past bills.

To contact AWS Support

  1. Sign in and navigate to Support Center.

  2. Choose Create case.

  3. On the Create case page, select Account and billing and fill in the required fields on the form.

  4. Choose Next step: Additional information.

  5. On the Additional information page, for Subject, enter a title about your issue.

  6. For Description, describe your question or issue in detail.

  7. (Optional) Choose Attach files to add any relevant files to your case, such as error logs or screenshots. You can attach up to three files. Each file can be up to 5 MB.

  8. Choose Next step: Solve now or contact us.

  9. On the Contact us page, choose your preferred language.

  10. Choose your preferred contact method. You can choose one of the following options:

    • Web: Receive a reply in Support Center.

    • Phone: Receive a phone call from an Support representative.

    Note

    Instant messaging support is not available for billing inquiries.

  11. Review your case details and then choose Submit. Your case ID number and summary appear.