Freshdesk connector for Amazon AppFlow

Freshdesk is an online customer service solution. If you're a Freshdesk user, your account contains data about your customer engagements, including agents, conversations, and satisfaction ratings. You can use Amazon AppFlow to transfer data from Freshdesk to certain AWS services or other supported applications.

Amazon AppFlow support for Freshdesk

Amazon AppFlow supports Freshdesk as follows.

Supported as a data source?

Yes. You can use Amazon AppFlow to transfer data from Freshdesk.

Supported as a data destination?

No. You can't use Amazon AppFlow to transfer data to Freshdesk.

Before you begin

To use Amazon AppFlow to transfer data from Freshdesk to supported destinations, you must meet these requirements:

• You have an account with Freshdesk that contains the data that you want to transfer. For more information about the Freshdesk data objects that Amazon AppFlow supports, see Supported objects.

Note the following values because you specify them in the connection settings in Amazon AppFlow.

• The API key from the profile settings of your Freshdesk account. The API key authenticates third-party services like Amazon AppFlow to access your account. For the steps to find the key, see How to find your API key at the Freshdesk support site.

• Your Freshdesk address.

Connecting Amazon AppFlow to your Freshdesk account

To connect Amazon AppFlow to your Freshdesk account, provide your API key and Freshdesk address.

To connect to Freshdesk

1. Sign in to the AWS Management Console and open the Amazon AppFlow console at https://console.aws.amazon.com/appflow/.

2. In the navigation pane on the left, choose Connections.

3. On the Manage connections page, for Connectors, choose Freshdesk.

4. Choose Create connection.

5. In the Connect to Freshdesk window, enter the following information:

   • API key – The API key from your Freshdesk profile settings.

   • Instance URL – Your Freshdeskaddress, such as https:my-company-name.freshdesk.com.

6. Optionally, under Data encryption, choose Customize encryption settings (advanced) if you want to encrypt your data with a customer managed key in the AWS Key Management Service (AWS KMS).

   By default, Amazon AppFlow encrypts your data with a KMS key that AWS creates, uses, and manages for you. Choose this option if you want to encrypt your data with your own KMS key instead.

   Amazon AppFlow always encrypts your data during transit and at rest. For more information, see Data protection in Amazon AppFlow.

   If you want to use a KMS key from the current AWS account, select this key under Choose an AWS KMS key. If you want to use a KMS key from a different AWS account, enter the Amazon Resource Name (ARN) for that key.

7. For Connection name, enter a name for your connection.

8. Choose Connect.

On the Manage connections page, your new connection appears in the Connections table. When you create a flow that uses Freshdesk as the data source, you can select this connection.

Transferring data from Freshdesk with a flow

To transfer data from Freshdesk, create an Amazon AppFlow flow, and choose Freshdesk as the data source. For the steps to create a flow, see Creating flows in Amazon AppFlow.

When you configure the flow, choose the data object that you want to transfer. For the objects that Amazon AppFlow supports for Freshdesk, see Supported objects.

Also, choose the destination where you want to transfer the data object that you selected. For more information about how to configure your destination, see Supported destinations.

Supported destinations

When you create a flow that uses Freshdesk as the data source, you can set the destination to any of the following connectors:

• Amazon Lookout for Metrics

• Amazon Redshift

• Amazon RDS for PostgreSQL

• Amazon S3

• HubSpot

• Marketo

• Salesforce

• SAP OData

• Snowflake

• Upsolver

• Zendesk

• Zoho CRM

Supported objects

When you create a flow that uses Freshdesk as the data source, you can transfer any of the following data objects to supported destinations:

Object	Field	Data type	Supported filters
Agent	Available	Boolean
	Available Since	DateTime
	Contact	Map
	Created At	DateTime
	Email	String	EQUAL_TO
	ID	Long
	Mobile	Long	EQUAL_TO
	Occasional	Boolean
	Phone	Long	EQUAL_TO
	Signature	String
	Ticket Scope	Long
	Type	String
	Updated At	DateTime
Business Hour	Business Hour	Map
	Created At	DateTime
	Description	String
	ID	Long
	Is Default	Boolean
	Name	String
	Time Zone	String
	Updated At	DateTime
Comment	Answer	Boolean
	Body	String
	Body Text	String
	Created At	DateTime
	Forum ID	Long
	ID	Long
	Published	Boolean
	Spam	Boolean
	Topic ID	Long
	Trash	Boolean
	Updated At	DateTime
	User ID	Long
Company	Account Tier	String
	Created At	DateTime	EQUAL_TO, LESS_THAN_OR_EQUAL_TO, GREATER_THAN_OR_EQUAL_TO
	Custom Field	Map
	Description	String
	Domain	List
	Domain	String	EQUAL_TO
	Health Score	String
	ID	Long
	Industry	String
	Name	String
	Note	String
	Renewal Date	Date
	Updated At	DateTime	EQUAL_TO, LESS_THAN_OR_EQUAL_TO, GREATER_THAN_OR_EQUAL_TO
Contact	Active	Boolean	EQUAL_TO
	Address	String
	Company ID	Long	EQUAL_TO
	Created At	DateTime	LESS_THAN_OR_EQUAL_TO, GREATER_THAN_OR_EQUAL_TO, EQUAL_TO
	Custom Fields	Map
	Description	String
	Email	String	EQUAL_TO
	ID	Long
	Job Title	String
	Language	String	EQUAL_TO
	Mobile	String	EQUAL_TO
	Name	String
	Other Companies	List
	Phone	String	EQUAL_TO
	Tag	String	EQUAL_TO
	Time Zone	String	EQUAL_TO
	Twitter Id	String	EQUAL_TO
	Updated At	DateTime	LESS_THAN_OR_EQUAL_TO, GREATER_THAN_OR_EQUAL_TO
Conversation	Attachment	List
	Bcc Email	List
	Body	String
	Body Text	String
	Cc Email	List
	Created At	DateTime
	From Email	String
	ID	Long
	Incoming	Boolean
	Last Edited At	DateTime
	Last Edited User ID	Long
	Private	Boolean
	Source	Long
	Support Email	String
	Ticket ID	Long
	To Email	String
	Updated At	DateTime
	User ID	Long
Email Config	Active	Boolean
	Created At	DateTime
	Group ID	Long
	ID	Long
	Name	String
	Primary Role	Boolean
	Product Id	Long
	Reply Email	String
	To Email	String
	Updated At	DateTime
Email Inbox	Active	Boolean	EQUAL_TO
	Created At	DateTime
	Custom Mailbox	Map
	Default Reply Email	Boolean
	Forward Email	String	EQUAL_TO
	Freshdesk Mailbox	Map
	Group ID	Long	EQUAL_TO
	Mailbox Type	String
	Name	String
	Product ID	Long	EQUAL_TO
	Support_Email	String	EQUAL_TO
	Updated At	DateTime
	id	Long
Forum	Description	String
	Forum Category ID	Long
	Forum Type	Long
	Forum Visibility	Long
	ID	Long
	Name	String
	Position	Long
	Posts Count	Long
	Topics Count	Long
Forum Category	Created At	DateTime
	Description	String
	ID	Long
	Name	String
	Updated At	DateTime
Group	Auto Ticket Assign	Long
	Business Hour Id	Long
	Created At	DateTime
	Description	String
	Escalate To	Long
	ID	Long
	Name	String
	Unassigned For	String
	Updated At	DateTime
Product	Created At	DateTime
	Description	String
	ID	Long
	Name	String
	Updated At	DateTime
Role	Created At	DateTime
	Default	Boolean
	Description	String
	ID	Long
	Name	String
	Updated At	DateTime
Satisfaction Rating	Agent ID	Long
	Created At	DateTime
	Created_Since	DateTime	EQUAL_TO
	Feedback	String
	Group ID	Long
	ID	Long
	Rating	Map
	Survey ID	Long
	Ticket ID	Long
	Updated_At	DateTime
	User ID	Long	EQUAL_TO
Skill	Agent	List
	Condtion	List
	Created At	DateTime
	ID	Long
	Match Type	String
	Name	String
	Rank	String
	Updated At	DateTime
Solution	Created At	DateTime
	Description	String
	ID	Long
	Name	String
	Term	String	CONTAINS
	Updated At	DateTime
Survey	ID	Long
	Question	List
	Title	String
Ticket	Agent ID	Integer	EQUAL_TO
	Cc Email	List
	Created At	DateTime	LESS_THAN_OR_EQUAL_TO, GREATER_THAN_OR_EQUAL_TO, EQUAL_TO
	Custom Field	Map
	Due By	DateTime	EQUAL_TO
	Email Config Id	Long
	Fr Due By	DateTime	EQUAL_TO
	Fr Escalated	Boolean
	Fwd Email	List
	Group ID	Long	EQUAL_TO
	ID	Long
	Is Escalated	Boolean
	Priority	Long	EQUAL_TO
	Product ID	Long
	Reply Cc Email	List
	Requester ID	Long
	Responder ID	Long
	Source	Long
	Spam	Boolean
	Status	Long	EQUAL_TO
	Subject	String
	Tag	String	EQUAL_TO
	To email	List
	Type	String	EQUAL_TO
	Updated At	DateTime	LESS_THAN_OR_EQUAL_TO, GREATER_THAN_OR_EQUAL_TO
Time Entry	Agent ID	Long	EQUAL_TO
	Billable	Boolean	EQUAL_TO
	Company ID	Long	EQUAL_TO
	Created At	DateTime
	Executed After	DateTime	EQUAL_TO
	Executed At	DateTime
	Executed Before	DateTime	EQUAL_TO
	ID	Long
	Note	String
	Start Time	DateTime
	Ticket ID	Long
	Time Spent	String
	Timer Running	Boolean
	Updated At	DateTime
Topic	Created At	DateTime
	Forum ID	Long
	Hit	Long
	ID	Long
	Locked	Boolean
	Merged Topic ID	Long
	Post Count	Long
	Published	String
	Replied At	DateTime
	Replied By	DateTime
	Stamp Type	Long
	Sticky	Boolean
	Title	String
	Updated At	DateTime
	User ID	Long
	User Vote	Long