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[ aws . connect ]

create-evaluation-form

Description

Creates an evaluation form in the specified Amazon Connect instance. The form can be used to define questions related to agent performance, and create sections to organize such questions. Question and section identifiers cannot be duplicated within the same evaluation form.

See also: AWS API Documentation

Synopsis

  create-evaluation-form
--instance-id <value>
--title <value>
[--description <value>]
--items <value>
[--scoring-strategy <value>]
[--client-token <value>]
[--cli-input-json <value>]
[--generate-cli-skeleton <value>]
[--debug]
[--endpoint-url <value>]
[--no-verify-ssl]
[--no-paginate]
[--output <value>]
[--query <value>]
[--profile <value>]
[--region <value>]
[--version <value>]
[--color <value>]
[--no-sign-request]
[--ca-bundle <value>]
[--cli-read-timeout <value>]
[--cli-connect-timeout <value>]

Options

--instance-id (string)

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

--title (string)

A title of the evaluation form.

--description (string)

The description of the evaluation form.

--items (list)

Items that are part of the evaluation form. The total number of sections and questions must not exceed 100 each. Questions must be contained in a section.

(tagged union structure)

Information about an item from an evaluation form. The item must be either a section or a question.

Note

This is a Tagged Union structure. Only one of the following top level keys can be set: Section, Question.

Section -> (structure)

The information of the section.

Title -> (string)

The title of the section.

RefId -> (string)

The identifier of the section. An identifier must be unique within the evaluation form.

Instructions -> (string)

The instructions of the section.

Items -> (list)

The items of the section.

(tagged union structure)

Information about an item from an evaluation form. The item must be either a section or a question.

Note

This is a Tagged Union structure. Only one of the following top level keys can be set: Section, Question.

Section -> (structure)

The information of the section.

Title -> (string)

The title of the section.

RefId -> (string)

The identifier of the section. An identifier must be unique within the evaluation form.

Instructions -> (string)

The instructions of the section.

Weight -> (double)

The scoring weight of the section.

Question -> (structure)

The information of the question.

Title -> (string)

The title of the question.

Instructions -> (string)

The instructions of the section.

RefId -> (string)

The identifier of the question. An identifier must be unique within the evaluation form.

NotApplicableEnabled -> (boolean)

The flag to enable not applicable answers to the question.

QuestionType -> (string)

The type of the question.

QuestionTypeProperties -> (tagged union structure)

The properties of the type of question. Text questions do not have to define question type properties.

Note

This is a Tagged Union structure. Only one of the following top level keys can be set: Numeric, SingleSelect.

Numeric -> (structure)

The properties of the numeric question.

MinValue -> (integer)

The minimum answer value.

MaxValue -> (integer)

The maximum answer value.

Options -> (list)

The scoring options of the numeric question.

(structure)

Information about the option range used for scoring in numeric questions.

MinValue -> (integer)

The minimum answer value of the range option.

MaxValue -> (integer)

The maximum answer value of the range option.

Score -> (integer)

The score assigned to answer values within the range option.

AutomaticFail -> (boolean)

The flag to mark the option as automatic fail. If an automatic fail answer is provided, the overall evaluation gets a score of 0.

Automation -> (tagged union structure)

The automation properties of the numeric question.

Note

This is a Tagged Union structure. Only one of the following top level keys can be set: PropertyValue.

PropertyValue -> (structure)

The property value of the automation.

Label -> (string)

The property label of the automation.

SingleSelect -> (structure)

The properties of the numeric question.

Options -> (list)

The answer options of the single select question.

(structure)

Information about the automation configuration in single select questions.

RefId -> (string)

The identifier of the answer option. An identifier must be unique within the question.

Text -> (string)

The title of the answer option.

Score -> (integer)

The score assigned to the answer option.

AutomaticFail -> (boolean)

The flag to mark the option as automatic fail. If an automatic fail answer is provided, the overall evaluation gets a score of 0.

DisplayAs -> (string)

The display mode of the single select question.

Automation -> (structure)

The display mode of the single select question.

Options -> (list)

The automation options of the single select question.

(tagged union structure)

Information about the automation option of a single select question.

Note

This is a Tagged Union structure. Only one of the following top level keys can be set: RuleCategory.

RuleCategory -> (structure)

The automation option based on a rule category for the single select question.

Category -> (string)

The category name, as defined in Rules.

Condition -> (string)

The condition to apply for the automation option. If the condition is PRESENT , then the option is applied when the contact data includes the category. Similarly, if the condition is NOT_PRESENT , then the option is applied when the contact data does not include the category.

OptionRefId -> (string)

The identifier of the answer option.

DefaultOptionRefId -> (string)

The identifier of the default answer option, when none of the automation options match the criteria.

Weight -> (double)

The scoring weight of the section.

Weight -> (double)

The scoring weight of the section.

Question -> (structure)

The information of the question.

Title -> (string)

The title of the question.

Instructions -> (string)

The instructions of the section.

RefId -> (string)

The identifier of the question. An identifier must be unique within the evaluation form.

NotApplicableEnabled -> (boolean)

The flag to enable not applicable answers to the question.

QuestionType -> (string)

The type of the question.

QuestionTypeProperties -> (tagged union structure)

The properties of the type of question. Text questions do not have to define question type properties.

Note

This is a Tagged Union structure. Only one of the following top level keys can be set: Numeric, SingleSelect.

Numeric -> (structure)

The properties of the numeric question.

MinValue -> (integer)

The minimum answer value.

MaxValue -> (integer)

The maximum answer value.

Options -> (list)

The scoring options of the numeric question.

(structure)

Information about the option range used for scoring in numeric questions.

MinValue -> (integer)

The minimum answer value of the range option.

MaxValue -> (integer)

The maximum answer value of the range option.

Score -> (integer)

The score assigned to answer values within the range option.

AutomaticFail -> (boolean)

The flag to mark the option as automatic fail. If an automatic fail answer is provided, the overall evaluation gets a score of 0.

Automation -> (tagged union structure)

The automation properties of the numeric question.

Note

This is a Tagged Union structure. Only one of the following top level keys can be set: PropertyValue.

PropertyValue -> (structure)

The property value of the automation.

Label -> (string)

The property label of the automation.

SingleSelect -> (structure)

The properties of the numeric question.

Options -> (list)

The answer options of the single select question.

(structure)

Information about the automation configuration in single select questions.

RefId -> (string)

The identifier of the answer option. An identifier must be unique within the question.

Text -> (string)

The title of the answer option.

Score -> (integer)

The score assigned to the answer option.

AutomaticFail -> (boolean)

The flag to mark the option as automatic fail. If an automatic fail answer is provided, the overall evaluation gets a score of 0.

DisplayAs -> (string)

The display mode of the single select question.

Automation -> (structure)

The display mode of the single select question.

Options -> (list)

The automation options of the single select question.

(tagged union structure)

Information about the automation option of a single select question.

Note

This is a Tagged Union structure. Only one of the following top level keys can be set: RuleCategory.

RuleCategory -> (structure)

The automation option based on a rule category for the single select question.

Category -> (string)

The category name, as defined in Rules.

Condition -> (string)

The condition to apply for the automation option. If the condition is PRESENT , then the option is applied when the contact data includes the category. Similarly, if the condition is NOT_PRESENT , then the option is applied when the contact data does not include the category.

OptionRefId -> (string)

The identifier of the answer option.

DefaultOptionRefId -> (string)

The identifier of the default answer option, when none of the automation options match the criteria.

Weight -> (double)

The scoring weight of the section.

JSON Syntax:

[
  {
    "Section": {
      "Title": "string",
      "RefId": "string",
      "Instructions": "string",
      "Items": [
        {
          "Section": {
            "Title": "string",
            "RefId": "string",
            "Instructions": "string",
            "Items": ,
            "Weight": double
          },
          "Question": {
            "Title": "string",
            "Instructions": "string",
            "RefId": "string",
            "NotApplicableEnabled": true|false,
            "QuestionType": "TEXT"|"SINGLESELECT"|"NUMERIC",
            "QuestionTypeProperties": {
              "Numeric": {
                "MinValue": integer,
                "MaxValue": integer,
                "Options": [
                  {
                    "MinValue": integer,
                    "MaxValue": integer,
                    "Score": integer,
                    "AutomaticFail": true|false
                  }
                  ...
                ],
                "Automation": {
                  "PropertyValue": {
                    "Label": "OVERALL_CUSTOMER_SENTIMENT_SCORE"|"OVERALL_AGENT_SENTIMENT_SCORE"|"NON_TALK_TIME"|"NON_TALK_TIME_PERCENTAGE"|"NUMBER_OF_INTERRUPTIONS"|"CONTACT_DURATION"|"AGENT_INTERACTION_DURATION"|"CUSTOMER_HOLD_TIME"
                  }
                }
              },
              "SingleSelect": {
                "Options": [
                  {
                    "RefId": "string",
                    "Text": "string",
                    "Score": integer,
                    "AutomaticFail": true|false
                  }
                  ...
                ],
                "DisplayAs": "DROPDOWN"|"RADIO",
                "Automation": {
                  "Options": [
                    {
                      "RuleCategory": {
                        "Category": "string",
                        "Condition": "PRESENT"|"NOT_PRESENT",
                        "OptionRefId": "string"
                      }
                    }
                    ...
                  ],
                  "DefaultOptionRefId": "string"
                }
              }
            },
            "Weight": double
          }
        }
        ...
      ],
      "Weight": double
    },
    "Question": {
      "Title": "string",
      "Instructions": "string",
      "RefId": "string",
      "NotApplicableEnabled": true|false,
      "QuestionType": "TEXT"|"SINGLESELECT"|"NUMERIC",
      "QuestionTypeProperties": {
        "Numeric": {
          "MinValue": integer,
          "MaxValue": integer,
          "Options": [
            {
              "MinValue": integer,
              "MaxValue": integer,
              "Score": integer,
              "AutomaticFail": true|false
            }
            ...
          ],
          "Automation": {
            "PropertyValue": {
              "Label": "OVERALL_CUSTOMER_SENTIMENT_SCORE"|"OVERALL_AGENT_SENTIMENT_SCORE"|"NON_TALK_TIME"|"NON_TALK_TIME_PERCENTAGE"|"NUMBER_OF_INTERRUPTIONS"|"CONTACT_DURATION"|"AGENT_INTERACTION_DURATION"|"CUSTOMER_HOLD_TIME"
            }
          }
        },
        "SingleSelect": {
          "Options": [
            {
              "RefId": "string",
              "Text": "string",
              "Score": integer,
              "AutomaticFail": true|false
            }
            ...
          ],
          "DisplayAs": "DROPDOWN"|"RADIO",
          "Automation": {
            "Options": [
              {
                "RuleCategory": {
                  "Category": "string",
                  "Condition": "PRESENT"|"NOT_PRESENT",
                  "OptionRefId": "string"
                }
              }
              ...
            ],
            "DefaultOptionRefId": "string"
          }
        }
      },
      "Weight": double
    }
  }
  ...
]

--scoring-strategy (structure)

A scoring strategy of the evaluation form.

Mode -> (string)

The scoring mode of the evaluation form.

Status -> (string)

The scoring status of the evaluation form.

Shorthand Syntax:

Mode=string,Status=string

JSON Syntax:

{
  "Mode": "QUESTION_ONLY"|"SECTION_ONLY",
  "Status": "ENABLED"|"DISABLED"
}

--client-token (string)

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs .

--cli-input-json (string) Performs service operation based on the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, the CLI values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

Global Options

--debug (boolean)

Turn on debug logging.

--endpoint-url (string)

Override command's default URL with the given URL.

--no-verify-ssl (boolean)

By default, the AWS CLI uses SSL when communicating with AWS services. For each SSL connection, the AWS CLI will verify SSL certificates. This option overrides the default behavior of verifying SSL certificates.

--no-paginate (boolean)

Disable automatic pagination.

--output (string)

The formatting style for command output.

  • json
  • text
  • table

--query (string)

A JMESPath query to use in filtering the response data.

--profile (string)

Use a specific profile from your credential file.

--region (string)

The region to use. Overrides config/env settings.

--version (string)

Display the version of this tool.

--color (string)

Turn on/off color output.

  • on
  • off
  • auto

--no-sign-request (boolean)

Do not sign requests. Credentials will not be loaded if this argument is provided.

--ca-bundle (string)

The CA certificate bundle to use when verifying SSL certificates. Overrides config/env settings.

--cli-read-timeout (int)

The maximum socket read time in seconds. If the value is set to 0, the socket read will be blocking and not timeout. The default value is 60 seconds.

--cli-connect-timeout (int)

The maximum socket connect time in seconds. If the value is set to 0, the socket connect will be blocking and not timeout. The default value is 60 seconds.

Output

EvaluationFormId -> (string)

The unique identifier for the evaluation form.

EvaluationFormArn -> (string)

The Amazon Resource Name (ARN) for the evaluation form resource.