AWS CLI Command Reference

[ aws . connect ]

start-email-contact

Description

Creates an inbound email contact and initiates a flow to start the email contact for the customer. Response of this API provides the ContactId of the email contact created.

See also: AWS API Documentation

Synopsis

  start-email-contact
--instance-id <value>
--from-email-address <value>
--destination-email-address <value>
[--description <value>]
[--references <value>]
[--name <value>]
--email-message <value>
[--additional-recipients <value>]
[--attachments <value>]
[--contact-flow-id <value>]
[--related-contact-id <value>]
[--attributes <value>]
[--segment-attributes <value>]
[--client-token <value>]
[--cli-input-json | --cli-input-yaml]
[--generate-cli-skeleton <value>]
[--debug]
[--endpoint-url <value>]
[--no-verify-ssl]
[--no-paginate]
[--output <value>]
[--query <value>]
[--profile <value>]
[--region <value>]
[--version <value>]
[--color <value>]
[--no-sign-request]
[--ca-bundle <value>]
[--cli-read-timeout <value>]
[--cli-connect-timeout <value>]
[--cli-binary-format <value>]
[--no-cli-pager]
[--cli-auto-prompt]
[--no-cli-auto-prompt]

Options

--instance-id (string) [required]

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Constraints:

  • min: 1
  • max: 100

--from-email-address (structure) [required]

The email address of the customer.

EmailAddress -> (string) [required]

The email address, including the domain.

Constraints:

  • min: 1
  • max: 255
  • pattern: [^\s@]+@[^\s@]+\.[^\s@]+

DisplayName -> (string)

The display name of email address.

Constraints:

  • min: 0
  • max: 256

Shorthand Syntax:

EmailAddress=string,DisplayName=string

JSON Syntax:

{
  "EmailAddress": "string",
  "DisplayName": "string"
}

--destination-email-address (string) [required]

The email address associated with the Amazon Connect instance.

Constraints:

  • min: 1
  • max: 255
  • pattern: [^\s@]+@[^\s@]+\.[^\s@]+

--description (string)

A description of the email contact.

Constraints:

  • min: 0
  • max: 4096

--references (map)

A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Emails can have the following reference types at the time of creation: URL | NUMBER | STRING | DATE . EMAIL | EMAIL_MESSAGE |ATTACHMENT are not a supported reference type during email creation.

key -> (string)

Constraints:

  • min: 1
  • max: 4096

value -> (structure)

Well-formed data on a contact, used by agents to complete a contact request. You can have up to 4,096 UTF-8 bytes across all references for a contact.

Value -> (string)

A valid value for the reference. For example, for a URL reference, a formatted URL that is displayed to an agent in the Contact Control Panel (CCP).

Constraints:

  • min: 0
  • max: 4096

Type -> (string) [required]

The type of the reference. DATE must be of type Epoch timestamp.

Possible values:

  • URL
  • ATTACHMENT
  • CONTACT_ANALYSIS
  • NUMBER
  • STRING
  • DATE
  • EMAIL
  • EMAIL_MESSAGE

Status -> (string)

Status of the attachment reference type.

Possible values:

  • AVAILABLE
  • DELETED
  • APPROVED
  • REJECTED
  • PROCESSING
  • FAILED

Arn -> (string)

The Amazon Resource Name (ARN) of the reference

Constraints:

  • min: 20
  • max: 256
  • pattern: ^[-:/A-Za-z0-9]+

StatusReason -> (string)

Relevant details why the reference was not successfully created.

Constraints:

  • min: 0
  • max: 100

Shorthand Syntax:

KeyName1=Value=string,Type=string,Status=string,Arn=string,StatusReason=string,KeyName2=Value=string,Type=string,Status=string,Arn=string,StatusReason=string

JSON Syntax:

{"string": {
      "Value": "string",
      "Type": "URL"|"ATTACHMENT"|"CONTACT_ANALYSIS"|"NUMBER"|"STRING"|"DATE"|"EMAIL"|"EMAIL_MESSAGE",
      "Status": "AVAILABLE"|"DELETED"|"APPROVED"|"REJECTED"|"PROCESSING"|"FAILED",
      "Arn": "string",
      "StatusReason": "string"
    }
  ...}

--name (string)

The name of a email that is shown to an agent in the Contact Control Panel (CCP).

Constraints:

  • min: 0
  • max: 1024

--email-message (structure) [required]

The email message body to be sent to the newly created email.

MessageSourceType -> (string) [required]

The message source type, that is, RAW .

Possible values:

  • RAW

RawMessage -> (structure)

The raw email body content.

Subject -> (string) [required]

The email subject.

Constraints:

  • min: 0
  • max: 998

Body -> (string) [required]

The email message body.

Constraints:

  • min: 1
  • max: 5242880

ContentType -> (string) [required]

Type of content, that is, text/plain or text/html .

Constraints:

  • min: 1
  • max: 100

Headers -> (map)

Headers present in inbound email.

key -> (string)

Possible values:

  • REFERENCES
  • MESSAGE_ID
  • IN_REPLY_TO
  • X_SES_SPAM_VERDICT
  • X_SES_VIRUS_VERDICT

value -> (string)

Constraints:

  • min: 1
  • max: 20000

Shorthand Syntax:

MessageSourceType=string,RawMessage={Subject=string,Body=string,ContentType=string,Headers={KeyName1=string,KeyName2=string}}

JSON Syntax:

{
  "MessageSourceType": "RAW",
  "RawMessage": {
    "Subject": "string",
    "Body": "string",
    "ContentType": "string",
    "Headers": {"REFERENCES"|"MESSAGE_ID"|"IN_REPLY_TO"|"X_SES_SPAM_VERDICT"|"X_SES_VIRUS_VERDICT": "string"
      ...}
  }
}

--additional-recipients (structure)

The additional recipients address of the email.

ToAddresses -> (list)

The additional recipients information present in to list. You must have 1 required recipient (DestinationEmailAddress ). You can then specify up to 49 additional recipients (across ToAddresses and CcAddresses ), for a total of 50 recipients.

Constraints:

  • min: 1
  • max: 50

(structure)

Contains information about a source or destination email address.

EmailAddress -> (string) [required]

The email address, including the domain.

Constraints:

  • min: 1
  • max: 255
  • pattern: [^\s@]+@[^\s@]+\.[^\s@]+

DisplayName -> (string)

The display name of email address.

Constraints:

  • min: 0
  • max: 256

CcAddresses -> (list)

The additional recipients information present in cc list. You must have 1 required recipient (DestinationEmailAddress ). You can then specify up to 49 additional recipients (across ToAddresses and CcAddresses ), for a total of 50 recipients.

Constraints:

  • min: 1
  • max: 50

(structure)

Contains information about a source or destination email address.

EmailAddress -> (string) [required]

The email address, including the domain.

Constraints:

  • min: 1
  • max: 255
  • pattern: [^\s@]+@[^\s@]+\.[^\s@]+

DisplayName -> (string)

The display name of email address.

Constraints:

  • min: 0
  • max: 256

Shorthand Syntax:

ToAddresses=[{EmailAddress=string,DisplayName=string},{EmailAddress=string,DisplayName=string}],CcAddresses=[{EmailAddress=string,DisplayName=string},{EmailAddress=string,DisplayName=string}]

JSON Syntax:

{
  "ToAddresses": [
    {
      "EmailAddress": "string",
      "DisplayName": "string"
    }
    ...
  ],
  "CcAddresses": [
    {
      "EmailAddress": "string",
      "DisplayName": "string"
    }
    ...
  ]
}

--attachments (list)

List of S3 presigned URLs of email attachments and their file name.

Constraints:

  • min: 1
  • max: 10

(structure)

Information about the email attachment files.

FileName -> (string) [required]

A case-sensitive name of the attached file being uploaded.

Constraints:

  • min: 1
  • max: 256
  • pattern: ^\P{C}*$

S3Url -> (string) [required]

The pre-signed URLs for the S3 bucket where the email attachment is stored.

Constraints:

  • min: 1
  • max: 2000

Shorthand Syntax:

FileName=string,S3Url=string ...

JSON Syntax:

[
  {
    "FileName": "string",
    "S3Url": "string"
  }
  ...
]

--contact-flow-id (string)

The identifier of the flow for initiating the emails. To see the ContactFlowId in the Amazon Connect admin website, on the navigation menu go to Routing , Flows . Choose the flow. On the flow page, under the name of the flow, choose Show additional flow information . The ContactFlowId is the last part of the ARN, shown here in bold:

arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/846ec553-a005-41c0-8341-xxxxxxxxxxxx

Constraints:

  • max: 500

--related-contact-id (string)

The contactId that is related to this contact. Linking emails together by using RelatedContactID copies over contact attributes from the related email contact to the new email contact. All updates to user-defined attributes in the new email contact are limited to the individual contact ID. There are no limits to the number of contacts that can be linked by using RelatedContactId .

Constraints:

  • min: 1
  • max: 256

--attributes (map)

A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.

There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

key -> (string)

Constraints:

  • min: 1
  • max: 32767

value -> (string)

Constraints:

  • min: 0
  • max: 32767

Shorthand Syntax:

KeyName1=string,KeyName2=string

JSON Syntax:

{"string": "string"
  ...}

--segment-attributes (map)

A set of system defined key-value pairs stored on individual contact segments using an attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in flows.

Attribute keys can include only alphanumeric, -, and _.

This field can be used to show channel subtype, such as connect:Guide .

Note

To set contact expiry, a ValueMap must be specified containing the integer number of minutes the contact will be active for before expiring, with SegmentAttributes like { "connect:ContactExpiry": {"ValueMap" : { "ExpiryDuration": { "ValueInteger":135}}}} .

key -> (string)

Constraints:

  • min: 1
  • max: 128

value -> (structure)

A value for a segment attribute. This is structured as a map where the key is valueString and the value is a string.

ValueString -> (string)

The value of a segment attribute.

Constraints:

  • min: 0
  • max: 1024

ValueMap -> (map)

The value of a segment attribute.

key -> (string)

Constraints:

  • min: 1
  • max: 128

value -> (structure)

A value for a segment attribute. This is structured as a map where the key is valueString and the value is a string.

ValueString -> (string)

The value of a segment attribute.

Constraints:

  • min: 0
  • max: 1024

ValueMap -> (map)

The value of a segment attribute.

key -> (string)

Constraints:

  • min: 1
  • max: 128

( … recursive … )

ValueInteger -> (integer)

The value of a segment attribute.

ValueList -> (list)

The value of a segment attribute. This is only supported for system-defined attributes, not for user-defined attributes.

( … recursive … )

ValueArn -> (string)

The value of a segment attribute that has to be a valid ARN. This is only supported for system-defined attributes, not for user-defined attributes.

Constraints:

  • min: 0
  • max: 1024

ValueInteger -> (integer)

The value of a segment attribute.

ValueList -> (list)

The value of a segment attribute. This is only supported for system-defined attributes, not for user-defined attributes.

(structure)

A value for a segment attribute. This is structured as a map where the key is valueString and the value is a string.

ValueString -> (string)

The value of a segment attribute.

Constraints:

  • min: 0
  • max: 1024

ValueMap -> (map)

The value of a segment attribute.

key -> (string)

Constraints:

  • min: 1
  • max: 128

( … recursive … )

ValueInteger -> (integer)

The value of a segment attribute.

ValueList -> (list)

The value of a segment attribute. This is only supported for system-defined attributes, not for user-defined attributes.

( … recursive … )

ValueArn -> (string)

The value of a segment attribute that has to be a valid ARN. This is only supported for system-defined attributes, not for user-defined attributes.

Constraints:

  • min: 0
  • max: 1024

ValueArn -> (string)

The value of a segment attribute that has to be a valid ARN. This is only supported for system-defined attributes, not for user-defined attributes.

Constraints:

  • min: 0
  • max: 1024

JSON Syntax:

{"string": {
      "ValueString": "string",
      "ValueMap": {"string": {
            "ValueString": "string",
            "ValueMap": {"string": { ... recursive ... }
              ...},
            "ValueInteger": integer,
            "ValueList": [
              { ... recursive ... }
              ...
            ],
            "ValueArn": "string"
          }
        ...},
      "ValueInteger": integer,
      "ValueList": [
        {
          "ValueString": "string",
          "ValueMap": {"string": { ... recursive ... }
            ...},
          "ValueInteger": integer,
          "ValueList": [
            { ... recursive ... }
            ...
          ],
          "ValueArn": "string"
        }
        ...
      ],
      "ValueArn": "string"
    }
  ...}

--client-token (string)

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs .

Constraints:

  • max: 500

--cli-input-json | --cli-input-yaml (string) Reads arguments from the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, those values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally. This may not be specified along with --cli-input-yaml.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. Similarly, if provided yaml-input it will print a sample input YAML that can be used with --cli-input-yaml. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command. The generated JSON skeleton is not stable between versions of the AWS CLI and there are no backwards compatibility guarantees in the JSON skeleton generated.

Global Options

--debug (boolean)

Turn on debug logging.

--endpoint-url (string)

Override command’s default URL with the given URL.

--no-verify-ssl (boolean)

By default, the AWS CLI uses SSL when communicating with AWS services. For each SSL connection, the AWS CLI will verify SSL certificates. This option overrides the default behavior of verifying SSL certificates.

--no-paginate (boolean)

Disable automatic pagination. If automatic pagination is disabled, the AWS CLI will only make one call, for the first page of results.

--output (string)

The formatting style for command output.

  • json
  • text
  • table
  • yaml
  • yaml-stream

--query (string)

A JMESPath query to use in filtering the response data.

--profile (string)

Use a specific profile from your credential file.

--region (string)

The region to use. Overrides config/env settings.

--version (string)

Display the version of this tool.

--color (string)

Turn on/off color output.

  • on
  • off
  • auto

--no-sign-request (boolean)

Do not sign requests. Credentials will not be loaded if this argument is provided.

--ca-bundle (string)

The CA certificate bundle to use when verifying SSL certificates. Overrides config/env settings.

--cli-read-timeout (int)

The maximum socket read time in seconds. If the value is set to 0, the socket read will be blocking and not timeout. The default value is 60 seconds.

--cli-connect-timeout (int)

The maximum socket connect time in seconds. If the value is set to 0, the socket connect will be blocking and not timeout. The default value is 60 seconds.

--cli-binary-format (string)

The formatting style to be used for binary blobs. The default format is base64. The base64 format expects binary blobs to be provided as a base64 encoded string. The raw-in-base64-out format preserves compatibility with AWS CLI V1 behavior and binary values must be passed literally. When providing contents from a file that map to a binary blob fileb:// will always be treated as binary and use the file contents directly regardless of the cli-binary-format setting. When using file:// the file contents will need to properly formatted for the configured cli-binary-format.

  • base64
  • raw-in-base64-out

--no-cli-pager (boolean)

Disable cli pager for output.

--cli-auto-prompt (boolean)

Automatically prompt for CLI input parameters.

--no-cli-auto-prompt (boolean)

Disable automatically prompt for CLI input parameters.

Output

ContactId -> (string)

The identifier of this contact within the Amazon Connect instance.

Constraints:

  • min: 1
  • max: 256
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