What is AWS Diagnostic Tools?

AWS Diagnostic Tools is a service for AWS Partners in the Partner-Led Support program. Deployed on customer accounts managed by AWS Partners, Diagnostic Tools provides support engineers with a dashboard of over 50 context-aware tools that operate on their customer's AWS account. Using these tools, engineers supporting their customers can run tools to diagnose up to 22 AWS services running on their customer's AWS account.

The AWS Diagnostic Tools service provides a secure method for engineers in a partner organization to streamline the diagnostic process, enabling rapid access to necessary service metadata without accessing the service console on their customer's AWS account. The robust tagging feature enables partners to link tool executions from various tools to specific cases in their case management systems. This integration allows engineers to easily review all tool executions related to a particular case, facilitating efficient collaboration among teams distributed across multiple locations.

Most tools in the AWS Diagnostic Tools service provide a cross-Region view of each service on the account. This speeds up the support process for engineers, allowing them to move quickly while troubleshooting.

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Learn more about the Partner-Led Support program.