Changing AWS Support Plans - AWS Support
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Changing AWS Support Plans

You can use the AWS Support Plans console to change your support plan for your AWS account. To change your support plan, you must have AWS Identity and Access Management(IAM) permissions. For more information, see Manage access to AWS Support Plans and AWS managed policies for AWS Support Plans.

To change your support plan

  1. Sign in to the AWS Support Plans console at https://console.aws.amazon.com/support/plans/home.

  2. (Optional) To compare support plans, on the AWS Support Plans page, expand the Compare all plans and features section.

  3. (Optional) To view estimated costs for a support plan, choose Pricing calculator. In the Pricing calculator, select a support tier, enter an estimate of how much you expect to spend with AWS each month, and then choose Calculate.

  4. When you decide on a plan, choose Review downgrade or Review upgrade for the plan that you want.

    Notes

    • If you sign up for a paid support plan, you’re responsible for a minimum one month subscription of AWS Support. For more information, see the AWS Support FAQs.

    • If you have an Enterprise On-Ramp or Enterprise Support plan, choose Contact sales to change your support plan.

  5. Features that are added or removed based on the selected support tier are listed on the Review upgrade or Review downgrade page.

    You can view the projected monthly charges for the new support plan in the Pricing calculator section.

  6. Choose Confirm upgrade or Confirm downgrade.

For more information about AWS Support Plans, see the AWS Support FAQs. You can also choose Contact us from the Support Plans console.

To close your account, see Closing an Account in the AWS Billing User Guide.