Exemples Support avec le kit SDK pour Java 2.x

Les exemples de code suivants montrent comment réaliser des actions et mettre en œuvre des scénarios courants en utilisant le kit AWS SDK for Java 2.x avec Support.

Les principes de base sont des exemples de code qui vous montrent comment effectuer les opérations essentielles au sein d’un service.

Les actions sont des extraits de code de programmes plus larges et doivent être exécutées dans leur contexte. Alors que les actions vous indiquent comment appeler des fonctions de service individuelles, vous pouvez les voir en contexte dans leurs scénarios associés.

Chaque exemple inclut un lien vers le code source complet, où vous trouverez des instructions sur la configuration et l’exécution du code en contexte.

Mise en route

Bonjour Support

Les exemples de code suivants montrent comment démarrer avec Support.

SDK pour Java 2.x

Note

Il y en a plus sur GitHub. Trouvez l’exemple complet et découvrez comment le configurer et l’exécuter dans le référentiel d’exemples de code AWS.

import software.amazon.awssdk.regions.Region;
import software.amazon.awssdk.services.support.SupportClient;
import software.amazon.awssdk.services.support.model.Category;
import software.amazon.awssdk.services.support.model.DescribeServicesRequest;
import software.amazon.awssdk.services.support.model.DescribeServicesResponse;
import software.amazon.awssdk.services.support.model.Service;
import software.amazon.awssdk.services.support.model.SupportException;
import java.util.ArrayList;
import java.util.List;

/**
 * Before running this Java (v2) code example, set up your development
 * environment, including your credentials.
 *
 * For more information, see the following documentation topic:
 *
 * https://docs.aws.amazon.com/sdk-for-java/latest/developer-guide/get-started.html
 *
 * In addition, you must have the AWS Business Support Plan to use the AWS
 * Support Java API. For more information, see:
 *
 * https://aws.amazon.com/premiumsupport/plans/
 *
 * This Java example performs the following task:
 *
 * 1. Gets and displays available services.
 *
 *
 * NOTE: To see multiple operations, see SupportScenario.
 */

public class HelloSupport {
    public static void main(String[] args) {
        Region region = Region.US_WEST_2;
        SupportClient supportClient = SupportClient.builder()
                .region(region)
                .build();

        System.out.println("***** Step 1. Get and display available services.");
        displayServices(supportClient);
    }

    // Return a List that contains a Service name and Category name.
    public static void displayServices(SupportClient supportClient) {
        try {
            DescribeServicesRequest servicesRequest = DescribeServicesRequest.builder()
                    .language("en")
                    .build();

            DescribeServicesResponse response = supportClient.describeServices(servicesRequest);
            List<Service> services = response.services();

            System.out.println("Get the first 10 services");
            int index = 1;
            for (Service service : services) {
                if (index == 11)
                    break;

                System.out.println("The Service name is: " + service.name());

                // Display the Categories for this service.
                List<Category> categories = service.categories();
                for (Category cat : categories) {
                    System.out.println("The category name is: " + cat.name());
                }
                index++;
            }

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }
}

• Pour plus d’informations sur l’API, consultez DescribeServices dans la Référence d’API AWS SDK for Java 2.x (français non garanti).

Principes de base

Principes de base

L’exemple de code suivant illustre comment :

• Obtenez et affichez les services disponibles et les niveaux de gravité des dossiers.

• Créez un dossier de support en utilisant un service, une catégorie et un niveau de gravité sélectionnés.

• Obtenez et affichez une liste des dossiers ouverts pour la journée en cours.

• Ajoutez un ensemble de pièces jointes et une communication au nouveau dossier.

• Décrivez la nouvelle pièce jointe et la nouvelle communication relatives au dossier.

• Résolvez le dossier.

• Obtenez et affichez la liste des dossiers ouverts pour la journée en cours.

SDK pour Java 2.x

Note

Il y en a plus sur GitHub. Trouvez l’exemple complet et découvrez comment le configurer et l’exécuter dans le référentiel d’exemples de code AWS.

Exécutez diverses opérations Support.

import software.amazon.awssdk.core.SdkBytes;
import software.amazon.awssdk.regions.Region;
import software.amazon.awssdk.services.support.SupportClient;
import software.amazon.awssdk.services.support.model.AddAttachmentsToSetResponse;
import software.amazon.awssdk.services.support.model.AddCommunicationToCaseRequest;
import software.amazon.awssdk.services.support.model.AddCommunicationToCaseResponse;
import software.amazon.awssdk.services.support.model.Attachment;
import software.amazon.awssdk.services.support.model.AttachmentDetails;
import software.amazon.awssdk.services.support.model.CaseDetails;
import software.amazon.awssdk.services.support.model.Category;
import software.amazon.awssdk.services.support.model.Communication;
import software.amazon.awssdk.services.support.model.CreateCaseRequest;
import software.amazon.awssdk.services.support.model.CreateCaseResponse;
import software.amazon.awssdk.services.support.model.DescribeAttachmentRequest;
import software.amazon.awssdk.services.support.model.DescribeAttachmentResponse;
import software.amazon.awssdk.services.support.model.DescribeCasesRequest;
import software.amazon.awssdk.services.support.model.DescribeCasesResponse;
import software.amazon.awssdk.services.support.model.DescribeCommunicationsRequest;
import software.amazon.awssdk.services.support.model.DescribeCommunicationsResponse;
import software.amazon.awssdk.services.support.model.DescribeServicesRequest;
import software.amazon.awssdk.services.support.model.DescribeServicesResponse;
import software.amazon.awssdk.services.support.model.DescribeSeverityLevelsRequest;
import software.amazon.awssdk.services.support.model.DescribeSeverityLevelsResponse;
import software.amazon.awssdk.services.support.model.ResolveCaseRequest;
import software.amazon.awssdk.services.support.model.ResolveCaseResponse;
import software.amazon.awssdk.services.support.model.Service;
import software.amazon.awssdk.services.support.model.SeverityLevel;
import software.amazon.awssdk.services.support.model.SupportException;
import software.amazon.awssdk.services.support.model.AddAttachmentsToSetRequest;
import java.io.File;
import java.io.FileInputStream;
import java.io.FileNotFoundException;
import java.io.InputStream;
import java.time.Instant;
import java.time.temporal.ChronoUnit;
import java.util.ArrayList;
import java.util.List;

/**
 * Before running this Java (v2) code example, set up your development
 * environment, including your credentials.
 *
 * For more information, see the following documentation topic:
 *
 * https://docs.aws.amazon.com/sdk-for-java/latest/developer-guide/get-started.html
 *
 * In addition, you must have the AWS Business Support Plan to use the AWS
 * Support Java API. For more information, see:
 *
 * https://aws.amazon.com/premiumsupport/plans/
 *
 * This Java example performs the following tasks:
 *
 * 1. Gets and displays available services.
 * 2. Gets and displays severity levels.
 * 3. Creates a support case by using the selected service, category, and
 * severity level.
 * 4. Gets a list of open cases for the current day.
 * 5. Creates an attachment set with a generated file.
 * 6. Adds a communication with the attachment to the support case.
 * 7. Lists the communications of the support case.
 * 8. Describes the attachment set included with the communication.
 * 9. Resolves the support case.
 * 10. Gets a list of resolved cases for the current day.
 */
public class SupportScenario {

    public static final String DASHES = new String(new char[80]).replace("\0", "-");

    public static void main(String[] args) {
        final String usage = """

                Usage:
                    <fileAttachment>Where:
                    fileAttachment - The file can be a simple saved .txt file to use as an email attachment.\s
                """;

      //  if (args.length != 1) {
      //      System.out.println(usage);
      //      System.exit(1);
      //  }

        String fileAttachment = "C:\\AWS\\test.txt" ; //args[0];
        Region region = Region.US_WEST_2;
        SupportClient supportClient = SupportClient.builder()
                .region(region)
                .build();

        System.out.println(DASHES);
        System.out.println("***** Welcome to the AWS Support case example scenario.");
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("1. Get and display available services.");
        List<String> sevCatList = displayServices(supportClient);
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("2. Get and display Support severity levels.");
        String sevLevel = displaySevLevels(supportClient);
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("3. Create a support case using the selected service, category, and severity level.");
        String caseId = createSupportCase(supportClient, sevCatList, sevLevel);
        if (caseId.compareTo("") == 0) {
            System.out.println("A support case was not successfully created!");
            System.exit(1);
        } else
            System.out.println("Support case " + caseId + " was successfully created!");
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("4. Get open support cases.");
        getOpenCase(supportClient);
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("5. Create an attachment set with a generated file to add to the case.");
        String attachmentSetId = addAttachment(supportClient, fileAttachment);
        System.out.println("The Attachment Set id value is" + attachmentSetId);
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("6. Add communication with the attachment to the support case.");
        addAttachSupportCase(supportClient, caseId, attachmentSetId);
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("7. List the communications of the support case.");
        String attachId = listCommunications(supportClient, caseId);
        System.out.println("The Attachment id value is" + attachId);
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("8. Describe the attachment set included with the communication.");
        describeAttachment(supportClient, attachId);
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("9. Resolve the support case.");
        resolveSupportCase(supportClient, caseId);
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("10. Get a list of resolved cases for the current day.");
        getResolvedCase(supportClient);
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("***** This Scenario has successfully completed");
        System.out.println(DASHES);
    }

    public static void getResolvedCase(SupportClient supportClient) {
        try {
            // Specify the start and end time.
            Instant now = Instant.now();
            java.time.LocalDate.now();
            Instant yesterday = now.minus(1, ChronoUnit.DAYS);

            DescribeCasesRequest describeCasesRequest = DescribeCasesRequest.builder()
                    .maxResults(30)
                    .afterTime(yesterday.toString())
                    .beforeTime(now.toString())
                    .includeResolvedCases(true)
                    .build();

            DescribeCasesResponse response = supportClient.describeCases(describeCasesRequest);
            List<CaseDetails> cases = response.cases();
            for (CaseDetails sinCase : cases) {
                if (sinCase.status().compareTo("resolved") == 0)
                    System.out.println("The case status is " + sinCase.status());
            }

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }

    public static void resolveSupportCase(SupportClient supportClient, String caseId) {
        try {
            ResolveCaseRequest caseRequest = ResolveCaseRequest.builder()
                    .caseId(caseId)
                    .build();

            ResolveCaseResponse response = supportClient.resolveCase(caseRequest);
            System.out.println("The status of case " + caseId + " is " + response.finalCaseStatus());

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }

    public static void describeAttachment(SupportClient supportClient, String attachId) {
        try {
            DescribeAttachmentRequest attachmentRequest = DescribeAttachmentRequest.builder()
                    .attachmentId(attachId)
                    .build();

            DescribeAttachmentResponse response = supportClient.describeAttachment(attachmentRequest);
            System.out.println("The name of the file is " + response.attachment().fileName());

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }

    public static String listCommunications(SupportClient supportClient, String caseId) {
        try {
            String attachId = null;
            DescribeCommunicationsRequest communicationsRequest = DescribeCommunicationsRequest.builder()
                    .caseId(caseId)
                    .maxResults(10)
                    .build();

            DescribeCommunicationsResponse response = supportClient.describeCommunications(communicationsRequest);
            List<Communication> communications = response.communications();
            for (Communication comm : communications) {
                System.out.println("the body is: " + comm.body());

                // Get the attachment id value.
                List<AttachmentDetails> attachments = comm.attachmentSet();
                for (AttachmentDetails detail : attachments) {
                    attachId = detail.attachmentId();
                }
            }
            return attachId;

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return "";
    }

    public static void addAttachSupportCase(SupportClient supportClient, String caseId, String attachmentSetId) {
        try {
            AddCommunicationToCaseRequest caseRequest = AddCommunicationToCaseRequest.builder()
                    .caseId(caseId)
                    .attachmentSetId(attachmentSetId)
                    .communicationBody("Please refer to attachment for details.")
                    .build();

            AddCommunicationToCaseResponse response = supportClient.addCommunicationToCase(caseRequest);
            if (response.result())
                System.out.println("You have successfully added a communication to an AWS Support case");
            else
                System.out.println("There was an error adding the communication to an AWS Support case");

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }

    public static String addAttachment(SupportClient supportClient, String fileAttachment) {
        try {
            File myFile = new File(fileAttachment);
            InputStream sourceStream = new FileInputStream(myFile);
            SdkBytes sourceBytes = SdkBytes.fromInputStream(sourceStream);

            Attachment attachment = Attachment.builder()
                    .fileName(myFile.getName())
                    .data(sourceBytes)
                    .build();

            AddAttachmentsToSetRequest setRequest = AddAttachmentsToSetRequest.builder()
                    .attachments(attachment)
                    .build();

            AddAttachmentsToSetResponse response = supportClient.addAttachmentsToSet(setRequest);
            return response.attachmentSetId();

        } catch (SupportException | FileNotFoundException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return "";
    }

    public static void getOpenCase(SupportClient supportClient) {
        try {
            // Specify the start and end time.
            Instant now = Instant.now();
            java.time.LocalDate.now();
            Instant yesterday = now.minus(1, ChronoUnit.DAYS);

            DescribeCasesRequest describeCasesRequest = DescribeCasesRequest.builder()
                    .maxResults(20)
                    .afterTime(yesterday.toString())
                    .beforeTime(now.toString())
                    .build();

            DescribeCasesResponse response = supportClient.describeCases(describeCasesRequest);
            List<CaseDetails> cases = response.cases();
            for (CaseDetails sinCase : cases) {
                System.out.println("The case status is " + sinCase.status());
                System.out.println("The case Id is " + sinCase.caseId());
                System.out.println("The case subject is " + sinCase.subject());
            }

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }

    public static String createSupportCase(SupportClient supportClient, List<String> sevCatList, String sevLevel) {
        try {
            String serviceCode = sevCatList.get(0);
            String caseCat = sevCatList.get(1);
            CreateCaseRequest caseRequest = CreateCaseRequest.builder()
                    .categoryCode(caseCat.toLowerCase())
                    .serviceCode(serviceCode.toLowerCase())
                    .severityCode(sevLevel.toLowerCase())
                    .communicationBody("Test issue with " + serviceCode.toLowerCase())
                    .subject("Test case, please ignore")
                    .language("en")
                    .issueType("technical")
                    .build();

            CreateCaseResponse response = supportClient.createCase(caseRequest);
            return response.caseId();

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return "";
    }

    public static String displaySevLevels(SupportClient supportClient) {
        try {
            DescribeSeverityLevelsRequest severityLevelsRequest = DescribeSeverityLevelsRequest.builder()
                    .language("en")
                    .build();

            DescribeSeverityLevelsResponse response = supportClient.describeSeverityLevels(severityLevelsRequest);
            List<SeverityLevel> severityLevels = response.severityLevels();
            String levelName = null;
            for (SeverityLevel sevLevel : severityLevels) {
                System.out.println("The severity level name is: " + sevLevel.name());
                if (sevLevel.name().compareTo("High") == 0)
                    levelName = sevLevel.name();
            }
            return levelName;

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return "";
    }

    // Return a List that contains a Service name and Category name.
    public static List<String> displayServices(SupportClient supportClient) {
        try {
            DescribeServicesRequest servicesRequest = DescribeServicesRequest.builder()
                    .language("en")
                    .build();

            DescribeServicesResponse response = supportClient.describeServices(servicesRequest);
            String serviceCode = null;
            String catName = null;
            List<String> sevCatList = new ArrayList<>();
            List<Service> services = response.services();

            System.out.println("Get the first 10 services");
            int index = 1;
            for (Service service : services) {
                if (index == 11)
                    break;

                System.out.println("The Service name is: " + service.name());
                if (service.name().compareTo("Account") == 0)
                    serviceCode = service.code();

                // Get the Categories for this service.
                List<Category> categories = service.categories();
                for (Category cat : categories) {
                    System.out.println("The category name is: " + cat.name());
                    if (cat.name().compareTo("Security") == 0)
                        catName = cat.name();
                }
                index++;
            }

            // Push the two values to the list.
            sevCatList.add(serviceCode);
            sevCatList.add(catName);
            return sevCatList;

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return null;
    }
}

• Pour plus de détails sur l’API, consultez les rubriques suivantes dans la Référence des API du kit AWS SDK for Java 2.x.

  • AddAttachmentsToSet

  • AddCommunicationToCase

  • CreateCase

  • DescribeAttachment

  • DescribeCases

  • DescribeCommunications

  • DescribeServices

  • DescribeSeverityLevels

  • ResolveCase

Actions

AddAttachmentsToSet

L’exemple de code suivant montre comment utiliser AddAttachmentsToSet.

SDK pour Java 2.x

Note

Il y en a plus sur GitHub. Trouvez l’exemple complet et découvrez comment le configurer et l’exécuter dans le référentiel d’exemples de code AWS.

    public static String addAttachment(SupportClient supportClient, String fileAttachment) {
        try {
            File myFile = new File(fileAttachment);
            InputStream sourceStream = new FileInputStream(myFile);
            SdkBytes sourceBytes = SdkBytes.fromInputStream(sourceStream);

            Attachment attachment = Attachment.builder()
                    .fileName(myFile.getName())
                    .data(sourceBytes)
                    .build();

            AddAttachmentsToSetRequest setRequest = AddAttachmentsToSetRequest.builder()
                    .attachments(attachment)
                    .build();

            AddAttachmentsToSetResponse response = supportClient.addAttachmentsToSet(setRequest);
            return response.attachmentSetId();

        } catch (SupportException | FileNotFoundException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return "";
    }

• Pour plus d’informations sur l’API, consultez AddAttachmentsToSet dans la Référence d’API AWS SDK for Java 2.x (français non garanti).

AddCommunicationToCase

L’exemple de code suivant montre comment utiliser AddCommunicationToCase.

SDK pour Java 2.x

Note

Il y en a plus sur GitHub. Trouvez l’exemple complet et découvrez comment le configurer et l’exécuter dans le référentiel d’exemples de code AWS.

    public static void addAttachSupportCase(SupportClient supportClient, String caseId, String attachmentSetId) {
        try {
            AddCommunicationToCaseRequest caseRequest = AddCommunicationToCaseRequest.builder()
                    .caseId(caseId)
                    .attachmentSetId(attachmentSetId)
                    .communicationBody("Please refer to attachment for details.")
                    .build();

            AddCommunicationToCaseResponse response = supportClient.addCommunicationToCase(caseRequest);
            if (response.result())
                System.out.println("You have successfully added a communication to an AWS Support case");
            else
                System.out.println("There was an error adding the communication to an AWS Support case");

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }

• Pour plus d’informations sur l’API, consultez AddCommunicationToCase dans la Référence d’API AWS SDK for Java 2.x (français non garanti).

CreateCase

L’exemple de code suivant montre comment utiliser CreateCase.

SDK pour Java 2.x

Note

Il y en a plus sur GitHub. Trouvez l’exemple complet et découvrez comment le configurer et l’exécuter dans le référentiel d’exemples de code AWS.

    public static String createSupportCase(SupportClient supportClient, List<String> sevCatList, String sevLevel) {
        try {
            String serviceCode = sevCatList.get(0);
            String caseCat = sevCatList.get(1);
            CreateCaseRequest caseRequest = CreateCaseRequest.builder()
                    .categoryCode(caseCat.toLowerCase())
                    .serviceCode(serviceCode.toLowerCase())
                    .severityCode(sevLevel.toLowerCase())
                    .communicationBody("Test issue with " + serviceCode.toLowerCase())
                    .subject("Test case, please ignore")
                    .language("en")
                    .issueType("technical")
                    .build();

            CreateCaseResponse response = supportClient.createCase(caseRequest);
            return response.caseId();

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return "";
    }

• Pour plus d’informations sur l’API, consultez CreateCase dans la Référence d’API AWS SDK for Java 2.x (français non garanti).

DescribeAttachment

L’exemple de code suivant montre comment utiliser DescribeAttachment.

SDK pour Java 2.x

Note

Il y en a plus sur GitHub. Trouvez l’exemple complet et découvrez comment le configurer et l’exécuter dans le référentiel d’exemples de code AWS.

    public static void describeAttachment(SupportClient supportClient, String attachId) {
        try {
            DescribeAttachmentRequest attachmentRequest = DescribeAttachmentRequest.builder()
                    .attachmentId(attachId)
                    .build();

            DescribeAttachmentResponse response = supportClient.describeAttachment(attachmentRequest);
            System.out.println("The name of the file is " + response.attachment().fileName());

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }

• Pour plus d’informations sur l’API, consultez la section DescribeAttachment dans la Référence d’API AWS SDK for Java 2.x (français non garanti).

DescribeCases

L’exemple de code suivant montre comment utiliser DescribeCases.

SDK pour Java 2.x

Note

Il y en a plus sur GitHub. Trouvez l’exemple complet et découvrez comment le configurer et l’exécuter dans le référentiel d’exemples de code AWS.

    public static void getOpenCase(SupportClient supportClient) {
        try {
            // Specify the start and end time.
            Instant now = Instant.now();
            java.time.LocalDate.now();
            Instant yesterday = now.minus(1, ChronoUnit.DAYS);

            DescribeCasesRequest describeCasesRequest = DescribeCasesRequest.builder()
                    .maxResults(20)
                    .afterTime(yesterday.toString())
                    .beforeTime(now.toString())
                    .build();

            DescribeCasesResponse response = supportClient.describeCases(describeCasesRequest);
            List<CaseDetails> cases = response.cases();
            for (CaseDetails sinCase : cases) {
                System.out.println("The case status is " + sinCase.status());
                System.out.println("The case Id is " + sinCase.caseId());
                System.out.println("The case subject is " + sinCase.subject());
            }

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }

• Pour plus d’informations sur l’API, consultez DescribeCases dans la Référence d’API AWS SDK for Java 2.x (français non garanti).

DescribeCommunications

L’exemple de code suivant montre comment utiliser DescribeCommunications.

SDK pour Java 2.x

Note

Il y en a plus sur GitHub. Trouvez l’exemple complet et découvrez comment le configurer et l’exécuter dans le référentiel d’exemples de code AWS.

    public static String listCommunications(SupportClient supportClient, String caseId) {
        try {
            String attachId = null;
            DescribeCommunicationsRequest communicationsRequest = DescribeCommunicationsRequest.builder()
                    .caseId(caseId)
                    .maxResults(10)
                    .build();

            DescribeCommunicationsResponse response = supportClient.describeCommunications(communicationsRequest);
            List<Communication> communications = response.communications();
            for (Communication comm : communications) {
                System.out.println("the body is: " + comm.body());

                // Get the attachment id value.
                List<AttachmentDetails> attachments = comm.attachmentSet();
                for (AttachmentDetails detail : attachments) {
                    attachId = detail.attachmentId();
                }
            }
            return attachId;

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return "";
    }

• Pour plus d’informations sur l’API, consultez la section DescribeCommunications dans la Référence d’API AWS SDK for Java 2.x (français non garanti).

DescribeServices

L’exemple de code suivant montre comment utiliser DescribeServices.

SDK pour Java 2.x

Note

Il y en a plus sur GitHub. Trouvez l’exemple complet et découvrez comment le configurer et l’exécuter dans le référentiel d’exemples de code AWS.

    // Return a List that contains a Service name and Category name.
    public static List<String> displayServices(SupportClient supportClient) {
        try {
            DescribeServicesRequest servicesRequest = DescribeServicesRequest.builder()
                    .language("en")
                    .build();

            DescribeServicesResponse response = supportClient.describeServices(servicesRequest);
            String serviceCode = null;
            String catName = null;
            List<String> sevCatList = new ArrayList<>();
            List<Service> services = response.services();

            System.out.println("Get the first 10 services");
            int index = 1;
            for (Service service : services) {
                if (index == 11)
                    break;

                System.out.println("The Service name is: " + service.name());
                if (service.name().compareTo("Account") == 0)
                    serviceCode = service.code();

                // Get the Categories for this service.
                List<Category> categories = service.categories();
                for (Category cat : categories) {
                    System.out.println("The category name is: " + cat.name());
                    if (cat.name().compareTo("Security") == 0)
                        catName = cat.name();
                }
                index++;
            }

            // Push the two values to the list.
            sevCatList.add(serviceCode);
            sevCatList.add(catName);
            return sevCatList;

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return null;
    }

• Pour plus d’informations sur l’API, consultez DescribeServices dans la Référence d’API AWS SDK for Java 2.x (français non garanti).

DescribeSeverityLevels

L’exemple de code suivant montre comment utiliser DescribeSeverityLevels.

SDK pour Java 2.x

Note

Il y en a plus sur GitHub. Trouvez l’exemple complet et découvrez comment le configurer et l’exécuter dans le référentiel d’exemples de code AWS.

    public static String displaySevLevels(SupportClient supportClient) {
        try {
            DescribeSeverityLevelsRequest severityLevelsRequest = DescribeSeverityLevelsRequest.builder()
                    .language("en")
                    .build();

            DescribeSeverityLevelsResponse response = supportClient.describeSeverityLevels(severityLevelsRequest);
            List<SeverityLevel> severityLevels = response.severityLevels();
            String levelName = null;
            for (SeverityLevel sevLevel : severityLevels) {
                System.out.println("The severity level name is: " + sevLevel.name());
                if (sevLevel.name().compareTo("High") == 0)
                    levelName = sevLevel.name();
            }
            return levelName;

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return "";
    }

• Pour plus d’informations sur l’API, consultez DescribeSeverityLevels dans la Référence d’API AWS SDK for Java 2.x.

ResolveCase

L’exemple de code suivant montre comment utiliser ResolveCase.

SDK pour Java 2.x

Note

Il y en a plus sur GitHub. Trouvez l’exemple complet et découvrez comment le configurer et l’exécuter dans le référentiel d’exemples de code AWS.

    public static void resolveSupportCase(SupportClient supportClient, String caseId) {
        try {
            ResolveCaseRequest caseRequest = ResolveCaseRequest.builder()
                    .caseId(caseId)
                    .build();

            ResolveCaseResponse response = supportClient.resolveCase(caseRequest);
            System.out.println("The status of case " + caseId + " is " + response.finalCaseStatus());

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }

• Pour plus d’informations sur l’API, consultez ResolveCase dans Référence d’API AWS SDK for Java 2.x.