Amazon Connect events
Amazon Connect sends service events directly to EventBridge, as well as via AWS CloudTrail.
Amazon Connect service events
Amazon Connect sends the following events directly to EventBridge:
Contact Lens Analysis State Change
Rule for Contact Lens Post Call Matched
Rule for Contact Lens Realtime Matched
Contact Lens Realtime Rules Matched
Contact Lens Post Call Rules Matched
Amazon Connect Rules Action Execution Failed
Contact Lens Post Chat Rules Matched
Contact Lens After Chat Work Rules Matched
Contact Lens After Call Work Rules Matched
Contact Lens Evaluation Rules Matched
Contact Lens Realtime Chat Rules Matched
Metrics Rules Matched
Contact Lens Automated Evaluation Submission Failed
Contact Lens Evaluation Export Failed
Amazon Connect Contact Event
Delivery type: Best effort
To match against all events from this service, create an event pattern that matches against the following event attribute:
source
: aws.connect
{ "source": ["aws.connect"] }
To match against specific events, include a detail-type
attribute
specifying an array of event names to match. For example:
{ "source": ["aws.connect"], "detail-type": ["
Contact Lens Analysis State Change
"] }
For more information, see Creating event patterns in the Amazon EventBridge User Guide.
Amazon Connect events delivered via AWS CloudTrail
AWS CloudTrail sends events originating from Amazon Connect to EventBridge. AWS services deliver events to CloudTrail on a best effort basis. For more information, see AWS service events delivered via AWS CloudTrail in the Amazon EventBridge User Guide.
To match events from this service delivered by AWS CloudTrail, create an event pattern that matches against the following event attributes:
source
: aws.connecteventSource
: connect.amazonaws.com
{ "source": ["aws.connect"], "detail-type": ["AWS API Call via CloudTrail"], "detail": { "eventSource": ["connect.amazonaws.com"] } }
To match against a specific API calls from this service, include an
eventName
attribute specifying an array of API calls to match:
{ "source": ["aws.connect"], "detail-type": ["AWS API Call via CloudTrail"], "detail": { "eventSource": ["connect.amazonaws.com"], "eventName": ["
api-action-name
"] } }