Class: Aws::Connect::Types::Contact

Inherits:

Struct

Object
Struct
Aws::Connect::Types::Contact

show all

Defined in:: gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb

Overview

Contains information about a contact.

Constant Summary collapse

SENSITIVE =

[:name, :description]

Instance Attribute Summary collapse

#agent_info ⇒ Types::AgentInfo
Information about the agent who accepted the contact.
#answering_machine_detection_status ⇒ String
Indicates how an [outbound campaign][1] call is actually disposed if the contact is connected to Amazon Connect.
#arn ⇒ String
The Amazon Resource Name (ARN) for the contact.
#campaign ⇒ Types::Campaign
Information associated with a campaign.
#channel ⇒ String
How the contact reached your contact center.
#connected_to_system_timestamp ⇒ Time
The timestamp when customer endpoint connected to Amazon Connect.
#customer ⇒ Types::Customer
Information about the Customer on the contact.
#customer_voice_activity ⇒ Types::CustomerVoiceActivity
Information about customer’s voice activity.
#description ⇒ String
The description of the contact.
#disconnect_details ⇒ Types::DisconnectDetails
Information about the call disconnect experience.
#disconnect_timestamp ⇒ Time
The timestamp when the customer endpoint disconnected from Amazon Connect.
#id ⇒ String
The identifier for the contact.
#initial_contact_id ⇒ String
If this contact is related to other contacts, this is the ID of the initial contact.
#initiation_method ⇒ String
Indicates how the contact was initiated.
#initiation_timestamp ⇒ Time
The date and time this contact was initiated, in UTC time.
#last_paused_timestamp ⇒ Time
The timestamp when the contact was last paused.
#last_resumed_timestamp ⇒ Time
The timestamp when the contact was last resumed.
#last_update_timestamp ⇒ Time
The timestamp when contact was last updated.
#name ⇒ String
The name of the contact.
#previous_contact_id ⇒ String
If this contact is not the first contact, this is the ID of the previous contact.
#quality_metrics ⇒ Types::QualityMetrics
Information about the quality of the participant's media connection.
#queue_info ⇒ Types::QueueInfo
If this contact was queued, this contains information about the queue.
#queue_priority ⇒ Integer
An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially).
#queue_time_adjustment_seconds ⇒ Integer
An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially).
#related_contact_id ⇒ String
The contactId that is [related][1] to this contact.
#routing_criteria ⇒ Types::RoutingCriteria
Latest routing criteria on the contact.
#scheduled_timestamp ⇒ Time
The timestamp, in Unix epoch time format, at which to start running the inbound flow.
#segment_attributes ⇒ Hash<String,Types::SegmentAttributeValue>
A set of system defined key-value pairs stored on individual contact segments using an attribute map.
#tags ⇒ Hash<String,String>
Tags associated with the contact.
#total_pause_count ⇒ Integer
Total pause count for a contact.
#total_pause_duration_in_seconds ⇒ Integer
Total pause duration for a contact in seconds.
#wisdom_info ⇒ Types::WisdomInfo
Information about Amazon Connect Wisdom.

Instance Attribute Details

#agent_info ⇒ `Types::AgentInfo`

Information about the agent who accepted the contact.

Returns:

(Types::AgentInfo)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#answering_machine_detection_status ⇒ `String`

Indicates how an outbound campaign call is actually disposed if the contact is connected to Amazon Connect.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#arn ⇒ `String`

The Amazon Resource Name (ARN) for the contact.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#campaign ⇒ `Types::Campaign`

Information associated with a campaign.

Returns:

(Types::Campaign)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#channel ⇒ `String`

How the contact reached your contact center.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#connected_to_system_timestamp ⇒ `Time`

The timestamp when customer endpoint connected to Amazon Connect.

Returns:

(Time)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#customer ⇒ `Types::Customer`

Information about the Customer on the contact.

Returns:

(Types::Customer)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#customer_voice_activity ⇒ `Types::CustomerVoiceActivity`

Information about customer’s voice activity.

Returns:

(Types::CustomerVoiceActivity)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#description ⇒ `String`

The description of the contact.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#disconnect_details ⇒ `Types::DisconnectDetails`

Information about the call disconnect experience.

Returns:

(Types::DisconnectDetails)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#disconnect_timestamp ⇒ `Time`

The timestamp when the customer endpoint disconnected from Amazon Connect.

Returns:

(Time)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#id ⇒ `String`

The identifier for the contact.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#initial_contact_id ⇒ `String`

If this contact is related to other contacts, this is the ID of the initial contact.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#initiation_method ⇒ `String`

Indicates how the contact was initiated.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#initiation_timestamp ⇒ `Time`

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

Returns:

(Time)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#last_paused_timestamp ⇒ `Time`

The timestamp when the contact was last paused.

Returns:

(Time)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#last_resumed_timestamp ⇒ `Time`

The timestamp when the contact was last resumed.

Returns:

(Time)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#last_update_timestamp ⇒ `Time`

The timestamp when contact was last updated.

Returns:

(Time)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#name ⇒ `String`

The name of the contact.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#previous_contact_id ⇒ `String`

If this contact is not the first contact, this is the ID of the previous contact.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#quality_metrics ⇒ `Types::QualityMetrics`

Information about the quality of the participant's media connection.

Returns:

(Types::QualityMetrics)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#queue_info ⇒ `Types::QueueInfo`

If this contact was queued, this contains information about the queue.

Returns:

(Types::QueueInfo)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#queue_priority ⇒ `Integer`

An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially). Cannot be specified if the QueueTimeAdjustmentSeconds is specified. Must be statically defined, must be larger than zero, and a valid integer value. Default Value is 5.

Returns:

(Integer)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#queue_time_adjustment_seconds ⇒ `Integer`

An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially). Cannot be specified if the QueuePriority is specified. Must be statically defined and a valid integer value.

Returns:

(Integer)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#related_contact_id ⇒ `String`

The contactId that is related to this contact.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#routing_criteria ⇒ `Types::RoutingCriteria`

Latest routing criteria on the contact.

Returns:

(Types::RoutingCriteria)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#scheduled_timestamp ⇒ `Time`

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

Returns:

(Time)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#segment_attributes ⇒ `Hash<String,Types::SegmentAttributeValue>`

A set of system defined key-value pairs stored on individual contact segments using an attribute map. The attributes are standard Amazon Connect attributes and can be accessed in flows. Attribute keys can include only alphanumeric, -, and _ characters. This field can be used to show channel subtype. For example, connect:Guide or connect:SMS.

Returns:

(Hash<String,Types::SegmentAttributeValue>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#tags ⇒ `Hash<String,String>`

Tags associated with the contact. This contains both Amazon Web Services generated and user-defined tags.

Returns:

(Hash<String,String>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#total_pause_count ⇒ `Integer`

Total pause count for a contact.

Returns:

(Integer)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#total_pause_duration_in_seconds ⇒ `Integer`

Total pause duration for a contact in seconds.

Returns:

(Integer)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#wisdom_info ⇒ `Types::WisdomInfo`

Information about Amazon Connect Wisdom.

Returns:

(Types::WisdomInfo)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2048

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

Class: Aws::Connect::Types::Contact

Overview

Constant Summary collapse

Instance Attribute Summary collapse

Instance Attribute Details

#agent_info ⇒ Types::AgentInfo

#answering_machine_detection_status ⇒ String

#arn ⇒ String

#campaign ⇒ Types::Campaign

#channel ⇒ String

#connected_to_system_timestamp ⇒ Time

#customer ⇒ Types::Customer

#customer_voice_activity ⇒ Types::CustomerVoiceActivity

#description ⇒ String

#disconnect_details ⇒ Types::DisconnectDetails

#disconnect_timestamp ⇒ Time

#id ⇒ String

#initial_contact_id ⇒ String

#initiation_method ⇒ String

#initiation_timestamp ⇒ Time

#last_paused_timestamp ⇒ Time

#last_resumed_timestamp ⇒ Time

#last_update_timestamp ⇒ Time

#name ⇒ String

#previous_contact_id ⇒ String

#quality_metrics ⇒ Types::QualityMetrics

#queue_info ⇒ Types::QueueInfo

#queue_priority ⇒ Integer

#queue_time_adjustment_seconds ⇒ Integer

#related_contact_id ⇒ String

#routing_criteria ⇒ Types::RoutingCriteria

#scheduled_timestamp ⇒ Time

#segment_attributes ⇒ Hash<String,Types::SegmentAttributeValue>

#tags ⇒ Hash<String,String>

#total_pause_count ⇒ Integer

#total_pause_duration_in_seconds ⇒ Integer

#wisdom_info ⇒ Types::WisdomInfo

#agent_info ⇒ `Types::AgentInfo`

#answering_machine_detection_status ⇒ `String`

#arn ⇒ `String`

#campaign ⇒ `Types::Campaign`

#channel ⇒ `String`

#connected_to_system_timestamp ⇒ `Time`

#customer ⇒ `Types::Customer`

#customer_voice_activity ⇒ `Types::CustomerVoiceActivity`

#description ⇒ `String`

#disconnect_details ⇒ `Types::DisconnectDetails`

#disconnect_timestamp ⇒ `Time`

#id ⇒ `String`

#initial_contact_id ⇒ `String`

#initiation_method ⇒ `String`

#initiation_timestamp ⇒ `Time`

#last_paused_timestamp ⇒ `Time`

#last_resumed_timestamp ⇒ `Time`

#last_update_timestamp ⇒ `Time`

#name ⇒ `String`

#previous_contact_id ⇒ `String`

#quality_metrics ⇒ `Types::QualityMetrics`

#queue_info ⇒ `Types::QueueInfo`

#queue_priority ⇒ `Integer`

#queue_time_adjustment_seconds ⇒ `Integer`

#related_contact_id ⇒ `String`

#routing_criteria ⇒ `Types::RoutingCriteria`

#scheduled_timestamp ⇒ `Time`

#segment_attributes ⇒ `Hash<String,Types::SegmentAttributeValue>`

#tags ⇒ `Hash<String,String>`

#total_pause_count ⇒ `Integer`

#total_pause_duration_in_seconds ⇒ `Integer`

#wisdom_info ⇒ `Types::WisdomInfo`