Class: Aws::Connect::Types::UserData

Inherits:

Struct

• Object
• Struct
• Aws::Connect::Types::UserData

Defined in:

gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb

Overview

Data for a user.

See Also:

• AWS API Documentation

Constant Summary

SENSITIVE =

[]

Instance Attribute Summary

• #active_slots_by_channel ⇒ Hash<String,Integer>

  A map of active slots by channel.

• #available_slots_by_channel ⇒ Hash<String,Integer>

  A map of available slots by channel.

• #contacts ⇒ Array<Types::AgentContactReference>

  A list of contact reference information.

• #hierarchy_path ⇒ Types::HierarchyPathReference

  Contains information about the levels of a hierarchy group assigned to a user.

• #max_slots_by_channel ⇒ Hash<String,Integer>

  A map of maximum slots by channel.

• #next_status ⇒ String

  The Next status of the agent.

• #routing_profile ⇒ Types::RoutingProfileReference

  Information about the routing profile that is assigned to the user.

• #status ⇒ Types::AgentStatusReference

  The status of the agent that they manually set in their Contact Control Panel (CCP), or that the supervisor manually changes in the real-time metrics report.

• #user ⇒ Types::UserReference

  Information about the user for the data that is returned.

Instance Attribute Details

#active_slots_by_channel ⇒ Hash<String,Integer>

A map of active slots by channel. The key is a channel name. The value is an integer: the number of active slots.

Returns:

• (Hash<String,Integer>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 22097

class UserData < Struct.new(
  :user,
  :routing_profile,
  :hierarchy_path,
  :status,
  :available_slots_by_channel,
  :max_slots_by_channel,
  :active_slots_by_channel,
  :contacts,
  :next_status)
  SENSITIVE = []
  include Aws::Structure
end

#available_slots_by_channel ⇒ Hash<String,Integer>

A map of available slots by channel. The key is a channel name. The value is an integer: the available number of slots.

Returns:

• (Hash<String,Integer>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 22097

class UserData < Struct.new(
  :user,
  :routing_profile,
  :hierarchy_path,
  :status,
  :available_slots_by_channel,
  :max_slots_by_channel,
  :active_slots_by_channel,
  :contacts,
  :next_status)
  SENSITIVE = []
  include Aws::Structure
end

#contacts ⇒ Array<Types::AgentContactReference>

A list of contact reference information.

Returns:

• (Array<Types::AgentContactReference>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 22097

class UserData < Struct.new(
  :user,
  :routing_profile,
  :hierarchy_path,
  :status,
  :available_slots_by_channel,
  :max_slots_by_channel,
  :active_slots_by_channel,
  :contacts,
  :next_status)
  SENSITIVE = []
  include Aws::Structure
end

#hierarchy_path ⇒ Types::HierarchyPathReference

Contains information about the levels of a hierarchy group assigned to a user.

Returns:

• (Types::HierarchyPathReference)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 22097

class UserData < Struct.new(
  :user,
  :routing_profile,
  :hierarchy_path,
  :status,
  :available_slots_by_channel,
  :max_slots_by_channel,
  :active_slots_by_channel,
  :contacts,
  :next_status)
  SENSITIVE = []
  include Aws::Structure
end

#max_slots_by_channel ⇒ Hash<String,Integer>

A map of maximum slots by channel. The key is a channel name. The value is an integer: the maximum number of slots. This is calculated from MediaConcurrency of the RoutingProfile assigned to the agent.

Returns:

• (Hash<String,Integer>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 22097

class UserData < Struct.new(
  :user,
  :routing_profile,
  :hierarchy_path,
  :status,
  :available_slots_by_channel,
  :max_slots_by_channel,
  :active_slots_by_channel,
  :contacts,
  :next_status)
  SENSITIVE = []
  include Aws::Structure
end

#next_status ⇒ String

The Next status of the agent.

Returns:

• (String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 22097

class UserData < Struct.new(
  :user,
  :routing_profile,
  :hierarchy_path,
  :status,
  :available_slots_by_channel,
  :max_slots_by_channel,
  :active_slots_by_channel,
  :contacts,
  :next_status)
  SENSITIVE = []
  include Aws::Structure
end

#routing_profile ⇒ Types::RoutingProfileReference

Information about the routing profile that is assigned to the user.

Returns:

• (Types::RoutingProfileReference)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 22097

class UserData < Struct.new(
  :user,
  :routing_profile,
  :hierarchy_path,
  :status,
  :available_slots_by_channel,
  :max_slots_by_channel,
  :active_slots_by_channel,
  :contacts,
  :next_status)
  SENSITIVE = []
  include Aws::Structure
end

#status ⇒ Types::AgentStatusReference

The status of the agent that they manually set in their Contact Control Panel (CCP), or that the supervisor manually changes in the real-time metrics report.

Returns:

• (Types::AgentStatusReference)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 22097

class UserData < Struct.new(
  :user,
  :routing_profile,
  :hierarchy_path,
  :status,
  :available_slots_by_channel,
  :max_slots_by_channel,
  :active_slots_by_channel,
  :contacts,
  :next_status)
  SENSITIVE = []
  include Aws::Structure
end

#user ⇒ Types::UserReference

Information about the user for the data that is returned. It contains the resourceId and ARN of the user.

Returns:

• (Types::UserReference)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 22097

class UserData < Struct.new(
  :user,
  :routing_profile,
  :hierarchy_path,
  :status,
  :available_slots_by_channel,
  :max_slots_by_channel,
  :active_slots_by_channel,
  :contacts,
  :next_status)
  SENSITIVE = []
  include Aws::Structure
end