Request Syntax URI Request Parameters Request Body Response Syntax Response Elements Errors See Also

UpdateParticipantRoleConfig

Updates timeouts for when human chat participants are to be considered idle, and when agents are automatically disconnected from a chat due to idleness. You can set four timers:

Customer idle timeout
Customer auto-disconnect timeout
Agent idle timeout
Agent auto-disconnect timeout

For more information about how chat timeouts work, see Set up chat timeouts for human participants.

Request Syntax


PUT /contact/participant-role-config/InstanceId/ContactId HTTP/1.1
Content-type: application/json

{
   "ChannelConfiguration": { ... }
}

URI Request Parameters

The request uses the following URI parameters.

ContactId

The identifier of the contact in this instance of Amazon Connect.

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: Yes

InstanceId

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Length Constraints: Minimum length of 1. Maximum length of 100.

Required: Yes

Request Body

The request accepts the following data in JSON format.

ChannelConfiguration

The Amazon Connect channel you want to configure.

Type: UpdateParticipantRoleConfigChannelInfo object

Note: This object is a Union. Only one member of this object can be specified or returned.

Required: Yes

Response Syntax


HTTP/1.1 200

Response Elements

If the action is successful, the service sends back an HTTP 200 response with an empty HTTP body.

Errors

For information about the errors that are common to all actions, see Common Errors.

AccessDeniedException

You do not have sufficient permissions to perform this action.

HTTP Status Code: 403

InternalServiceException

Request processing failed because of an error or failure with the service.

HTTP Status Code: 500

InvalidParameterException

One or more of the specified parameters are not valid.

HTTP Status Code: 400

InvalidRequestException

The request is not valid.

HTTP Status Code: 400

ResourceNotFoundException

The specified resource was not found.

HTTP Status Code: 404

ThrottlingException

The throttling limit has been exceeded.

HTTP Status Code: 429