Zendesk Sell connector for Amazon AppFlow
Zendesk Sell is a customer relationship management (CRM) service that Zendesk offers as part of its platform. Zendesk Sell automates sales workflows to help its users engage leads and close deals. In a Zendesk Sell account, you store data related to sales opportunities, such as contacts, deals, and leads. If you use Zendesk Sell, you can also use Amazon AppFlow to transfer this data to certain AWS services or other supported applications.
Amazon AppFlow support for Zendesk Sell
Amazon AppFlow supports Zendesk Sell as follows.
- Supported as a data source?
Yes. You can use Amazon AppFlow to transfer data from Zendesk Sell.
- Supported as a data destination?
No. You can't use Amazon AppFlow to transfer data to Zendesk Sell.
Before you begin
To use Amazon AppFlow to transfer data from Zendesk Sell to supported destinations, you must meet these requirements:
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You have a Zendesk Sell account.
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In the OAuth settings for your Zendesk Sell account, you've registered Amazon AppFlow with a developer app. The developer app provides the client credentials that Amazon AppFlow uses to access your data securely with authenticated calls to the Zendesk Sell API.
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You've configured the developer app with a redirect URL for Amazon AppFlow.
Redirect URLs have the following format:
https://region.console.aws.amazon.com/appflow/oauthIn this URL, region is the code for the AWS Region where you use Amazon AppFlow to transfer data from Zendesk Sell. For example, the code for the US East (N. Virginia) Region is
us-east-1. For that Region, the URL is the following:https://us-east-1.console.aws.amazon.com/appflow/oauthFor the AWS Regions that Amazon AppFlow supports, and their codes, see Amazon AppFlow endpoints and quotas in the AWS General Reference.
In the settings for your developer app, note the client ID and client secret because you will need them to create a connection in Amazon AppFlow.
Connecting Amazon AppFlow to your Zendesk Sell account
To connect Amazon AppFlow to your Zendesk Sell account, provide the client credentials from the developer app that authorizes Amazon AppFlow to access your data. If you haven't yet configured your Zendesk Sell account to integrate with Amazon AppFlow, see Before you begin.
To connect to Zendesk Sell
Sign in to the AWS Management Console and open the Amazon AppFlow console at https://console.aws.amazon.com/appflow/
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In the navigation pane on the left, choose Connections.
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On the Manage connections page, for Connectors, choose Zendesk Sell.
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Choose Create connection.
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In the Connect to Zendesk Sell window, enter values for Client ID and Client secret. Zendesk assigns these client credentials to the developer app in your Zendesk Sell account.
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Optionally, under Data encryption, choose Customize encryption settings (advanced) if you want to encrypt your data with a customer managed key in the AWS Key Management Service (AWS KMS).
By default, Amazon AppFlow encrypts your data with a KMS key that AWS creates, uses, and manages for you. Choose this option if you want to encrypt your data with your own KMS key instead.
Amazon AppFlow always encrypts your data during transit and at rest. For more information, see Data protection in Amazon AppFlow.
If you want to use a KMS key from the current AWS account, select this key under Choose an AWS KMS key. If you want to use a KMS key from a different AWS account, enter the Amazon Resource Name (ARN) for that key.
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For Connection name, enter a name for your connection.
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Choose Continue. An Authorize Application window opens. The window prompts you to give Amazon AppFlow read-only access to your data.
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Choose Authorize.
On the Manage connections page, your new connection appears in the Connections table. When you create a flow that uses Zendesk Sell as the data source, you can select this connection.
Transferring data from Zendesk Sell with a flow
To transfer data from Zendesk Sell, create an Amazon AppFlow flow, and choose Zendesk Sell as the data source. For the steps to create a flow, see Creating flows in Amazon AppFlow.
When you configure the flow, choose the data object that you want to transfer. For the objects that Amazon AppFlow supports for Zendesk Sell, see Supported objects.
Also, choose the destination where you want to transfer the data object that you selected. For more information about how to configure your destination, see Supported destinations.
Supported objects
When you create a flow that uses Zendesk Sell as the data source, you can transfer any of the following data objects to supported destinations:
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Contact
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Deal
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Lead
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Note
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Task
Supported destinations
When you create a flow that uses Zendesk Sell as the data source, you can set the destination to any of the following connectors:
