ServiceNow Online connector overview

The following table gives an overview of the Amazon Q Business ServiceNow Online connector and its supported features.

Category	Feature	Support
Security	Authentication type	Basic, OAuth 2.0 with Resource Owner Password Flow
	Authentication credentials	Basic ServiceNow Online host URL User name Password ServiceNow Online version OAuth 2.0 with Resource Owner Password Flow ServiceNow Online host URL User name Password Client ID Client secret ServiceNow Online version Important ServiceNow Online admin privileges required.
	Supported versions	San Diego, Tokyo, Rome, Vancouver, Others
	Access Control List (ACL) crawling	Yes. For more information, see ACL crawling.
	Identity crawling	Yes
	VPC	Yes
Crawl features	Custom metadata	Yes. Supports custom fields for all entities.
	Entities	Yes. The following entities are supported: Knowledge articles Knowledge article attachments Service catalogs Active service catalog items Inactive service catalog items Service catalog attachments Incidents Active incidents Inactive incidents All active incident types Resolved incidents Open incidents Open – Unassigned incidents Incident attachments
	Field mappings	Yes. Supports both default and custom field mappings. For more information, see Field mappings.
	Filters	Yes. The following filters are supported: Crawl public knowledge articles Crawl knowledge articles with filter query Crawl knowledge article attachments Use regex filters for knowledge articles Crawl service catalog items Crawl service catalog item attachments Use regex filters for service catalog items Crawl incidents Crawl incident attachments Crawl incidents with filter query Use regex filters for active and inactive incidents Including and excluding content by file type Including and excluding content based on file name Crawl ACL for knowledge article, service catalogs, and incidents
	Sync mode	Supports full and incremental sync.
	File types	Supports all files supported by Amazon Q.