Kustomer connector for Amazon AppFlow

Kustomer is a Customer Relationship Management (CRM) service that helps companies create and maintain operational solutions with customers. If you’re a Kustomer user, your account contains customer data across a number of digital channels. You can use Amazon AppFlow to transfer data from Kustomer to certain AWS services or other supported applications.

Amazon AppFlow support for Kustomer

Amazon AppFlow supports Kustomer as follows.

Supported as a data source?

Yes. You can use Amazon AppFlow to transfer data from Kustomer.

Supported as a data destination?

No. You can't use Amazon AppFlow to transfer data to Kustomer.

Before you begin

To use Amazon AppFlow to transfer data from Kustomer to supported destinations, you must meet these requirements:

• You have an account with Kustomer that contains the data that you want to transfer. For more information about the Kustomer data objects that Amazon AppFlow supports, see Supported objects.

• In the API keys settings for your account, you've created an API key for Amazon AppFlow, and you have the token value. Amazon AppFlow uses the API key token to make authenticated calls to your account and securely access your data. For the steps to create a key, see API keys in the Kustomer Help Center.

To connect Amazon AppFlow to your Kustomer account, you provide the token of your API key. You can view and copy this token only when you create the API key. If you don't have the token value, create a new API key.

Connecting Amazon AppFlow to your Kustomer account

To connect Amazon AppFlow to your Kustomer account, provide details from your Kustomer project so that Amazon AppFlow can access your data. If you haven't yet configured your Kustomer project for Amazon AppFlow integration, see Before you begin.

To connect to Kustomer

1. Sign in to the AWS Management Console and open the Amazon AppFlow console at https://console.aws.amazon.com/appflow/.

2. In the navigation pane on the left, choose Connections.

3. On the Manage connections page, for Connectors, choose Kustomer.

4. Choose Create connection.

5. In the Connect to Kustomer window, enter the following information:

   • Access token – The access token that you created earlier.

   • Instance URL – The URL of the instance where you want to run the operation, for example, https://domain.api.kustomerapp.com.

6. Optionally, under Data encryption, choose Customize encryption settings (advanced) if you want to encrypt your data with a customer managed key in the AWS Key Management Service (AWS KMS).

   By default, Amazon AppFlow encrypts your data with a KMS key that AWS creates, uses, and manages for you. Choose this option if you want to encrypt your data with your own KMS key instead.

   Amazon AppFlow always encrypts your data during transit and at rest. For more information, see Data protection in Amazon AppFlow.

   If you want to use a KMS key from the current AWS account, select this key under Choose an AWS KMS key. If you want to use a KMS key from a different AWS account, enter the Amazon Resource Name (ARN) for that key.

7. For Connection name, enter a name for your connection.

8. Choose Connect.

9. In the window that appears, sign in to your Kustomer account, and grant access to Amazon AppFlow.

On the Manage connections page, your new connection appears in the Connections table. When you create a flow that uses Kustomer as the data source, you can select this connection.

Transferring data from Kustomer with a flow

To transfer data from Kustomer, create an Amazon AppFlow flow, and choose Kustomer as the data source. For the steps to create a flow, see Creating flows in Amazon AppFlow.

When you configure the flow, choose the data object that you want to transfer. For the objects that Amazon AppFlow supports for Kustomer, see Supported objects.

Also, choose the destination where you want to transfer the data object that you selected. For more information about how to configure your destination, see Supported destinations.

Supported destinations

When you create a flow that uses Kustomer as the data source, you can set the destination to any of the following connectors:

• Amazon Lookout for Metrics

• Amazon Redshift

• Amazon RDS for PostgreSQL

• Amazon S3

• HubSpot

• Marketo

• Salesforce

• SAP OData

• Snowflake

• Upsolver

• Zendesk

• Zoho CRM

Supported objects

When you create a flow that uses Kustomer as the data source, you can transfer any of the following data objects to supported destinations:

Object	Field	Data type	Supported filters
Apps	ID	String
	actions	Struct
	autoUpdate	Boolean
	cards	Struct
	commands	Struct
	createdAt	DateTime
	current	String
	dataSubscriptions	List
	disabled	Boolean
	events	Struct
	hooks	Struct
	inboundHookUris	List
	klasses	Struct
	kviews	Struct
	meta	Struct
	modifiedAt	DateTime
	name	String
	outboundWebhooks	Struct
	roles	List
	settings	Struct
	settingsPageConfig	String
	shortcuts	Struct
	status	String
	statusAt	DateTime
	templates	Struct
	triggers	Struct
	updatedAt	DateTime
	version	String
	widgets	List
	workflows	Struct
Audit Logs	ID	String
	changes	Struct
	client	String
	createdAt	DateTime	BETWEEN
	eventName	String
	eventVerb	String
	expiresAt	DateTime
	ip	String
	objectId	String
	objectType	String
	org	String
	publishedAt	DateTime
	userId	String
	userType	String
Auth Customer Settings	ID	String
	corsWhitelist	List
	createdAt	DateTime
	secret	String
	updatedAt	DateTime
Auth Roles	ID	String
Auth Tokens	CreatedAt	DateTime
	ID	String
	UpdatedAt	DateTime
	cidr	List
	expireAt	DateTime
	ipAddress	String
	lastAccessedAt	DateTime
	lastTokenChars	String
	name	String
	roles	List
Brands	CreatedAt	DateTime
	ID	String
	UpdatedAt	DateTime
	default	Boolean
	iconUrl	String
	modifiedAt	DateTime
	name	String
Cards	CreatedAt	DateTime
	ID	String
	UpdatedAt	DateTime
	contexts	List
	description	String
	modifiedAt	DateTime
	name	String
	url	String
Categories	CreatedAt	DateTime
	ID	String
	UpdatedAt	DateTime
	categoryPositions	List
	hash	String
	langs	Struct
	modifiedAt	DateTime
	positions	List
	published	Boolean
	root	Boolean
Chat Settings	autoreply	String
	closableChat	Boolean
	colors	Struct
	default	Boolean
	disableAttachments	Boolean
	embedIconColor	String
	embedIconUrl	String
	enabled	Boolean
	fallbackEmailIntroduction	String
	fallbackEmailSubject	String
	greeting	String
	id	String
	modifiedAt	DateTime
	noHistory	Boolean
	offhoursImageUrl	String
	offhoursMessage	String
	outboundChatEnabled	Boolean
	pushSettings	Struct
	settingsVersion	Integer
	showBrandingIdentifier	Boolean
	showEmailInputBanner	Boolean
	showTypingIndicatorCustomerWeb	Boolean
	showTypingIndicatorWeb	Boolean
	singleSessionChat	Boolean
	suppressConversationReopen	Boolean
	teamName	String
	updatedAt	DateTime
	version	Integer
	volumeControl	Struct
	widgetType	String
Companies	CreatedAt	DateTime
	Domains	List
	Emails	List
	Id	String
	Locations	List
	ModifiedAt	DateTime
	Name	String
	Phones	List
	Rev	Integer
	RoleGroupVersions	List
	Socials	List
	Tags	List
	UpdatedAt	DateTime
	Urls	List
	Whatsapps	List
Conversation	accessOverride	List
	assignedTeams	List
	assignedUsers	List
	assistant	Struct
	channels	List
	createdAt	DateTime
	direction	String
	ended	Boolean
	endedAt	DateTime
	endedByType	String
	endedReason	String
	firstDone	Struct
	firstMessageIn	Struct
	firstMessageOut	Struct
	firstResponse	Struct
	firstResponseSinceLastDone	Struct
	id	String
	importedAt	String
	inboundMessageCount	Integer
	lastActivityAt	DateTime
	lastDone	Struct
	lastMessageAt	DateTime
	lastMessageDirection	String
	lastMessageIn	Struct
	lastMessageOut	Struct
	lastMessageUnrespondedTo	Struct
	lastMessageUnrespondedToSinceLastDone	Struct
	lastResponse	Struct
	matchedTimeBasedRules	List
	messageCount	Integer
	modifiedAt	DateTime
	name	String
	noteCount	Integer
	outboundMessageCount	Integer
	phase	String
	predictions	List
	preview	String
	priority	Integer
	rev	Integer
	roleGroupVersions	List
	satisfaction	Integer
	satisfactionLevel	Struct
	sentiment	String
	skills	List
	spam	Boolean
	status	String
	suggestedShortcuts	List
	suggestedTags	List
	tags	List
	updatedAt	DateTime
Customers	Display Color	String
	Display Icon	String
	Display Name	String
	ExternalId	String
	ExternalIds	List
	Locale	String
	Name	String
	accessOverride	List
	activeUsers	List
	companyName	String
	conversationCounts	Struct
	createdAt	DateTime
	defaultLang	String
	deleted	Boolean
	emails	List
	facebookIds	List
	firstName	String
	gender	String
	id	String
	instagramIds	List
	lastActivityAt	DateTime
	lastConversation	Struct
	lastName	String
	locations	List
	modifiedAt	DateTime
	phones	List
	preview	Struct
	progressiveStatus	String
	recentItems	List
	recentLocation	Struct
	rev	Integer
	roleGroupVersions	List
	satisfactionLevel	Struct
	sharedEmails	List
	sharedExternalIds	List
	sharedPhones	List
	sharedSocials	List
	socials	List
	tags	List
	timeZone	String
	updatedAt	DateTime
	urls	List
	verified	Boolean
	watchers	List
	whatsapps	List
Customers Searches	accessTeams	List
	accessUsers	List
	badgeColor	String
	cacheable	Boolean
	createdAt	DateTime
	data	Struct
	dataHash	String
	defaultVisibility	String
	icon	String
	id	String
	modifiedAt	DateTime
	name	String
	position	Integer
	private	Boolean
	showBadge	Boolean
	teamVisibilities	List
	updatedAt	DateTime
	userVisibilities	List
Customers Searches Pinned	ID	String
	createdAt	DateTime
	search	String
Customers Searches Positions	children	List
	createdAt	DateTime
	id	String
	modifiedAt	DateTime
	positions	List
	rev	Integer
	updatedAt	DateTime
Hooks Email	createdAt	DateTime
	debug	Boolean
	description	String
	email	String
	eventName	String
	hash	String
	id	String
	key	String
	modifiedAt	DateTime
	title	String
	updatedAt	DateTime
Hooks Web	createdAt	DateTime
	debug	Boolean
	description	String
	eventName	String
	hash	String
	id	String
	modifiedAt	DateTime
	title	String
	updatedAt	DateTime
	url	String
	version	Integer
KB Articles	ID	String
	categories	List
	createdAt	DateTime
	deleted	Boolean
	deletedAt	DateTime
	hash	String
	knowledgeBases	List
	langVersions	Struct
	latestLangs	Struct
	metaDescription	String
	metaKeywords	List
	metaTitle	String
	modifiedAt	DateTime
	publishedAt	DateTime
	scope	String
	source	String
	status	String
	tags	List
	title	String
	updatedAt	DateTime
KB Forms	advanced	Boolean
	body	String
	channel	String
	componentsV2	Struct
	conditions	Struct
	createdAt	DateTime
	deflection	Boolean
	formHookEnabled	Boolean
	hash	String
	id	String
	klass	String
	layout	List
	layoutV2	List
	modifiedAt	String
	name	String
	published	Boolean
	publishedAt	DateTime
	recaptcha	Boolean
	replyFrom	String
	slug	String
	snippets	List
	updatedAt	DateTime
	wcag	Boolean
KB Routes	ID	String
	createdAt	DateTime
	modifiedAt	DateTime
	routableId	String
	routableType	String
	updatedAt	DateTime
	url	String
KB Tags	ID	String
	createdAt	DateTime
	modifiedAt	DateTime
	name	String
	updatedAt	DateTime
KB Templates	ID	String
	beta	Boolean
	createdAt	DateTime
	description	String
	images	List
	jsxSnippets	List
	manifest	Struct
	title	String
	updatedAt	DateTime
	version	String
KB Themes	ID	String
	active	Boolean
	configSnippets	List
	createdAt	DateTime
	custom	Boolean
	default	Boolean
	jsxSnippets	List
	lastFileUpdatedAt	DateTime
	manifest	Struct
	modifiedAt	DateTime
	name	String
	rev	Integer
	status	String
	templateTitle	String
	templateVersion	String
	templateVersionId	String
	updatedAt	DateTime
Kviews	advanced	Boolean
	appDisabled	Boolean
	components	Struct
	conditions	Struct
	context	String
	createdAt	DateTime
	enabled	Boolean
	id	String
	layout	List
	meta	Struct
	modifiedAt	DateTime
	resource	String
	rev	Integer
	template	String
	updatedAt	DateTime
Messages	app	String
	assignedTeams	List
	assignedUsers	List
	auto	Boolean
	channel	String
	createdAt	DateTime
	createdByTeams	List
	direction	String
	directionType	String
	errorAt	DateTime
	externalId	String
	id	String
	intentDetections	List
	meta	Struct
	modifiedAt	DateTime
	preview	String
	reactions	List
	redacted	Boolean
	rev	Integer
	sentAt	DateTime
	size	Integer
	status	String
	subject	String
	updatedAt	DateTime
Notes	body	String	CONTAINS
	createdAt	DateTime
	createdByTeams	List
	id	String
	modifiedAt	DateTime
	updatedAt	DateTime
Notifications	createdAt	DateTime
	event	Struct
	id	String
	name	String
	status	String
	updatedAt	DateTime
Outbound Accounts	account	String
	aliasUsername	Boolean
	app	String
	channel	String
	name	String
Outbound Webhooks	appDisabled	Boolean
	consecutiveErrorsCount	Integer
	createdAt	DateTime
	enabled	Boolean
	events	List
	headers	List
	id	String
	isError	Boolean
	name	String
	token	String
	updatedAt	DateTime
	url	String
Outbound Webhooks Events	events	List
Outbound Webhooks Transactions	ID	String
	eventName	String
	nextRetry	String
	sentAt	Long
	status	String
	webhookId	String
Routing Queue Rules	ID	String
	createdAt	String
	criteria	Struct
	description	String
	enabled	Boolean
	modifiedAt	String
	name	String
	updatedAt	String
Routing Queues	ID	String
	createdAt	DateTime
	deleted	Boolean
	description	String
	displayName	String
	itemSize	Integer
	modifiedAt	DateTime
	name	String
	priority	Integer
	restrictTransfersByUsers	Boolean
	settings	Struct
	system	Boolean
	updatedAt	DateTime
Routing Settings	capacity	Struct
	createdAt	DateTime
	enabled	Boolean
	externalQueues	List
	id	String
	modifiedAt	DateTime
	updatedAt	DateTime
	workItemCapacity	Integer
Routing Statuses	ID	String
	createdAt	DateTime
	description	String
	enabled	Boolean
	name	String
	routable	Boolean
	selectable	Boolean
	statusType	String
	system	Boolean
	updatedAt	DateTime
Routing Work Items	channel	String
	completedAt	DateTime
	createdAt	DateTime
	firstEnterQueueAt	DateTime
	handle	Struct
	hasSkills	Boolean
	id	String
	itemSize	Integer
	ivr	Struct
	lastRevision	Struct
	modifiedAt	DateTime
	paused	Boolean
	priority	Integer
	queuedCount	Integer
	resource	Struct
	resourceCreatedAt	DateTime
	resourceDirection	String
	resourceFirstQueueTime	Integer
	resourceRev	Integer
	resourceType	String
	rev	Integer
	skills	List
	status	String
	updatedAt	DateTime
	workItemNumber	Integer
Routing Work Sessions	capacity	List
	capacityRemaining	Integer
	capacityStatus	String
	createdAt	DateTime
	handledConversationCount	Integer
	handledItemCount	Integer
	hasPendingItem	Boolean
	hasSkills	Boolean
	id	String
	idleSince	DateTime
	lastRevision	Struct
	modifiedAt	DateTime
	pausedWorkItemCount	Integer
	rev	Integer
	routable	Boolean
	signedInAt	DateTime
	signedOutAt	DateTime
	skills	List
	statusType	String
	totalAvailable	Struct
	totalAvailableAtCapacity	Struct
	totalAvailableIdleCapacity	String
	totalCapacity	Integer
	totalTimeByStatus	Struct
	totalUnavailable	Struct
	totalUnavailableAtCapacity	Struct
	updatedAt	DateTime
	workItemCount	Integer
Satisfaction	ID	String
	allQuestions	List
	channel	String
	createdAt	DateTime
	criteria	Struct
	delayTime	Double
	description	String
	enabled	Boolean
	followUpType	String
	formType	String
	from	Struct
	introduction	String
	metaDescription	String
	metaTitle	String
	modifiedAt	DateTime
	name	String
	negativeQuestions	List
	positiveQuestions	List
	questions	List
	ratingPrompt	String
	scale	Struct
	updatedAt	DateTime
Schedules	CreatedAt	DateTime
	ID	String
	UpdatedAt	DateTime
	default	Boolean
	hours	Struct
	modifiedAt	DateTime
	name	String
	timezone	String
Settings	ID	String
	app	String
	category	String
	createdAt	DateTime
	modifiedAt	DateTime
	name	String
	type	String
	value	String
Shortcuts	appDisabled	Boolean
	conversation	Struct
	createdAt	DateTime
	deleted	Boolean
	draft	Struct
	id	String
	isPrivate	Boolean
	modifiedAt	DateTime
	name	String
	payload	Struct
	rev	Integer
	updatedAt	DateTime
Shortcuts Categories	categoryPositions	List
	createdAt	DateTime
	id	String
	modifiedAt	DateTime
	name	String
	root	Boolean
	shortcutPositions	List
	updatedAt	DateTime
Snippets	app	String
	createdAt	DateTime
	description	String
	id	String
	key	String
	langs	Struct
	name	String
	source	String
Snoozes	createdAt	DateTime
	enabled	Boolean
	id	String
	modifiedAt	DateTime
	name	String
	type	String
	updatedAt	DateTime
	value	String
Spam Senders	channel	String
	createdAt	DateTime
	id	String
	list	String
	modifiedAt	DateTime
	sender	String
	updatedAt	DateTime
Teams	createdAt	DateTime
	deleted	Boolean
	displayName	String
	icon	String
	id	String
	members	List
	modifiedAt	DateTime
	name	String
	roleGroups	List
	updatedAt	DateTime
Users	CreatedAt	DateTime
	DisplayName	String
	Email	String
	EmailVerifiedAt	DateTime
	FirstEmailVerifiedAt	DateTime
	Id	String
	ModifiedAt	DateTime
	Name	String
	Password	Struct
	RoleGroups	List
	Roles	List
	UpdatedAt	DateTime
	UserType	String
	firstLoginAt	DateTime
	isEmailValid	Boolean
klasses	appDisabled	Boolean
	color	String
	createdAt	DateTime
	icon	String
	id	String
	name	String
	s3DataUrl	String
	status	String
	updatedAt	DateTime