Esempi per Supporto con SDK per Java 2.x

Gli esempi di codice seguenti mostrano come eseguire operazioni e implementare scenari comuni utilizzando AWS SDK for Java 2.x con Supporto.

Nozioni di base: esempi di codice che mostrano come eseguire le operazioni essenziali all’interno di un servizio.

Le azioni sono estratti di codice da programmi più grandi e devono essere eseguite nel contesto. Sebbene le operazioni mostrino come richiamare le singole funzioni del servizio, è possibile visualizzarle contestualizzate negli scenari correlati.

Ogni esempio include un link al codice sorgente completo, in cui vengono fornite le istruzioni su come configurare ed eseguire il codice nel contesto.

Nozioni di base

Hello Supporto

L’esempio di codice seguente mostra come iniziare a utilizzare Supporto.

SDK per Java 2.x

Nota

Ulteriori informazioni su GitHub. Trova l’esempio completo e scopri di più sulla configurazione e l’esecuzione nel Repository di esempi di codice AWS.

import software.amazon.awssdk.regions.Region;
import software.amazon.awssdk.services.support.SupportClient;
import software.amazon.awssdk.services.support.model.Category;
import software.amazon.awssdk.services.support.model.DescribeServicesRequest;
import software.amazon.awssdk.services.support.model.DescribeServicesResponse;
import software.amazon.awssdk.services.support.model.Service;
import software.amazon.awssdk.services.support.model.SupportException;
import java.util.ArrayList;
import java.util.List;

/**
 * Before running this Java (v2) code example, set up your development
 * environment, including your credentials.
 *
 * For more information, see the following documentation topic:
 *
 * https://docs.aws.amazon.com/sdk-for-java/latest/developer-guide/get-started.html
 *
 * In addition, you must have the AWS Business Support Plan to use the AWS
 * Support Java API. For more information, see:
 *
 * https://aws.amazon.com/premiumsupport/plans/
 *
 * This Java example performs the following task:
 *
 * 1. Gets and displays available services.
 *
 *
 * NOTE: To see multiple operations, see SupportScenario.
 */

public class HelloSupport {
    public static void main(String[] args) {
        Region region = Region.US_WEST_2;
        SupportClient supportClient = SupportClient.builder()
                .region(region)
                .build();

        System.out.println("***** Step 1. Get and display available services.");
        displayServices(supportClient);
    }

    // Return a List that contains a Service name and Category name.
    public static void displayServices(SupportClient supportClient) {
        try {
            DescribeServicesRequest servicesRequest = DescribeServicesRequest.builder()
                    .language("en")
                    .build();

            DescribeServicesResponse response = supportClient.describeServices(servicesRequest);
            List<Service> services = response.services();

            System.out.println("Get the first 10 services");
            int index = 1;
            for (Service service : services) {
                if (index == 11)
                    break;

                System.out.println("The Service name is: " + service.name());

                // Display the Categories for this service.
                List<Category> categories = service.categories();
                for (Category cat : categories) {
                    System.out.println("The category name is: " + cat.name());
                }
                index++;
            }

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }
}

• Per informazioni dettagliate sull’API, consulta DescribeServices nella documentazione di riferimento dell’API AWS SDK for Java 2.x.

Nozioni di base

Informazioni di base

L’esempio di codice seguente mostra come:

• Ottieni e visualizza i servizi e i livelli di gravità disponibili per i casi.

• Crea una richiesta di supporto utilizzando un servizio, una categoria e un livello di gravità selezionato.

• Ottieni e visualizza un elenco di casi aperti per il giorno corrente.

• Aggiungi un set di collegamenti e una comunicazione al nuovo caso.

• Descrivi il nuovo collegamento e la nuova comunicazione per il caso.

• Risolvi il caso.

• Ottieni e visualizza un elenco di casi risolti per il giorno corrente.

SDK per Java 2.x

Nota

Ulteriori informazioni su GitHub. Trova l’esempio completo e scopri di più sulla configurazione e l’esecuzione nel Repository di esempi di codice AWS.

Esegui varie operazioni Supporto.

import software.amazon.awssdk.core.SdkBytes;
import software.amazon.awssdk.regions.Region;
import software.amazon.awssdk.services.support.SupportClient;
import software.amazon.awssdk.services.support.model.AddAttachmentsToSetResponse;
import software.amazon.awssdk.services.support.model.AddCommunicationToCaseRequest;
import software.amazon.awssdk.services.support.model.AddCommunicationToCaseResponse;
import software.amazon.awssdk.services.support.model.Attachment;
import software.amazon.awssdk.services.support.model.AttachmentDetails;
import software.amazon.awssdk.services.support.model.CaseDetails;
import software.amazon.awssdk.services.support.model.Category;
import software.amazon.awssdk.services.support.model.Communication;
import software.amazon.awssdk.services.support.model.CreateCaseRequest;
import software.amazon.awssdk.services.support.model.CreateCaseResponse;
import software.amazon.awssdk.services.support.model.DescribeAttachmentRequest;
import software.amazon.awssdk.services.support.model.DescribeAttachmentResponse;
import software.amazon.awssdk.services.support.model.DescribeCasesRequest;
import software.amazon.awssdk.services.support.model.DescribeCasesResponse;
import software.amazon.awssdk.services.support.model.DescribeCommunicationsRequest;
import software.amazon.awssdk.services.support.model.DescribeCommunicationsResponse;
import software.amazon.awssdk.services.support.model.DescribeServicesRequest;
import software.amazon.awssdk.services.support.model.DescribeServicesResponse;
import software.amazon.awssdk.services.support.model.DescribeSeverityLevelsRequest;
import software.amazon.awssdk.services.support.model.DescribeSeverityLevelsResponse;
import software.amazon.awssdk.services.support.model.ResolveCaseRequest;
import software.amazon.awssdk.services.support.model.ResolveCaseResponse;
import software.amazon.awssdk.services.support.model.Service;
import software.amazon.awssdk.services.support.model.SeverityLevel;
import software.amazon.awssdk.services.support.model.SupportException;
import software.amazon.awssdk.services.support.model.AddAttachmentsToSetRequest;
import java.io.File;
import java.io.FileInputStream;
import java.io.FileNotFoundException;
import java.io.InputStream;
import java.time.Instant;
import java.time.temporal.ChronoUnit;
import java.util.ArrayList;
import java.util.List;

/**
 * Before running this Java (v2) code example, set up your development
 * environment, including your credentials.
 *
 * For more information, see the following documentation topic:
 *
 * https://docs.aws.amazon.com/sdk-for-java/latest/developer-guide/get-started.html
 *
 * In addition, you must have the AWS Business Support Plan to use the AWS
 * Support Java API. For more information, see:
 *
 * https://aws.amazon.com/premiumsupport/plans/
 *
 * This Java example performs the following tasks:
 *
 * 1. Gets and displays available services.
 * 2. Gets and displays severity levels.
 * 3. Creates a support case by using the selected service, category, and
 * severity level.
 * 4. Gets a list of open cases for the current day.
 * 5. Creates an attachment set with a generated file.
 * 6. Adds a communication with the attachment to the support case.
 * 7. Lists the communications of the support case.
 * 8. Describes the attachment set included with the communication.
 * 9. Resolves the support case.
 * 10. Gets a list of resolved cases for the current day.
 */
public class SupportScenario {

    public static final String DASHES = new String(new char[80]).replace("\0", "-");

    public static void main(String[] args) {
        final String usage = """

                Usage:
                    <fileAttachment>Where:
                    fileAttachment - The file can be a simple saved .txt file to use as an email attachment.\s
                """;

      //  if (args.length != 1) {
      //      System.out.println(usage);
      //      System.exit(1);
      //  }

        String fileAttachment = "C:\\AWS\\test.txt" ; //args[0];
        Region region = Region.US_WEST_2;
        SupportClient supportClient = SupportClient.builder()
                .region(region)
                .build();

        System.out.println(DASHES);
        System.out.println("***** Welcome to the AWS Support case example scenario.");
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("1. Get and display available services.");
        List<String> sevCatList = displayServices(supportClient);
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("2. Get and display Support severity levels.");
        String sevLevel = displaySevLevels(supportClient);
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("3. Create a support case using the selected service, category, and severity level.");
        String caseId = createSupportCase(supportClient, sevCatList, sevLevel);
        if (caseId.compareTo("") == 0) {
            System.out.println("A support case was not successfully created!");
            System.exit(1);
        } else
            System.out.println("Support case " + caseId + " was successfully created!");
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("4. Get open support cases.");
        getOpenCase(supportClient);
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("5. Create an attachment set with a generated file to add to the case.");
        String attachmentSetId = addAttachment(supportClient, fileAttachment);
        System.out.println("The Attachment Set id value is" + attachmentSetId);
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("6. Add communication with the attachment to the support case.");
        addAttachSupportCase(supportClient, caseId, attachmentSetId);
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("7. List the communications of the support case.");
        String attachId = listCommunications(supportClient, caseId);
        System.out.println("The Attachment id value is" + attachId);
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("8. Describe the attachment set included with the communication.");
        describeAttachment(supportClient, attachId);
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("9. Resolve the support case.");
        resolveSupportCase(supportClient, caseId);
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("10. Get a list of resolved cases for the current day.");
        getResolvedCase(supportClient);
        System.out.println(DASHES);

        System.out.println(DASHES);
        System.out.println("***** This Scenario has successfully completed");
        System.out.println(DASHES);
    }

    public static void getResolvedCase(SupportClient supportClient) {
        try {
            // Specify the start and end time.
            Instant now = Instant.now();
            java.time.LocalDate.now();
            Instant yesterday = now.minus(1, ChronoUnit.DAYS);

            DescribeCasesRequest describeCasesRequest = DescribeCasesRequest.builder()
                    .maxResults(30)
                    .afterTime(yesterday.toString())
                    .beforeTime(now.toString())
                    .includeResolvedCases(true)
                    .build();

            DescribeCasesResponse response = supportClient.describeCases(describeCasesRequest);
            List<CaseDetails> cases = response.cases();
            for (CaseDetails sinCase : cases) {
                if (sinCase.status().compareTo("resolved") == 0)
                    System.out.println("The case status is " + sinCase.status());
            }

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }

    public static void resolveSupportCase(SupportClient supportClient, String caseId) {
        try {
            ResolveCaseRequest caseRequest = ResolveCaseRequest.builder()
                    .caseId(caseId)
                    .build();

            ResolveCaseResponse response = supportClient.resolveCase(caseRequest);
            System.out.println("The status of case " + caseId + " is " + response.finalCaseStatus());

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }

    public static void describeAttachment(SupportClient supportClient, String attachId) {
        try {
            DescribeAttachmentRequest attachmentRequest = DescribeAttachmentRequest.builder()
                    .attachmentId(attachId)
                    .build();

            DescribeAttachmentResponse response = supportClient.describeAttachment(attachmentRequest);
            System.out.println("The name of the file is " + response.attachment().fileName());

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }

    public static String listCommunications(SupportClient supportClient, String caseId) {
        try {
            String attachId = null;
            DescribeCommunicationsRequest communicationsRequest = DescribeCommunicationsRequest.builder()
                    .caseId(caseId)
                    .maxResults(10)
                    .build();

            DescribeCommunicationsResponse response = supportClient.describeCommunications(communicationsRequest);
            List<Communication> communications = response.communications();
            for (Communication comm : communications) {
                System.out.println("the body is: " + comm.body());

                // Get the attachment id value.
                List<AttachmentDetails> attachments = comm.attachmentSet();
                for (AttachmentDetails detail : attachments) {
                    attachId = detail.attachmentId();
                }
            }
            return attachId;

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return "";
    }

    public static void addAttachSupportCase(SupportClient supportClient, String caseId, String attachmentSetId) {
        try {
            AddCommunicationToCaseRequest caseRequest = AddCommunicationToCaseRequest.builder()
                    .caseId(caseId)
                    .attachmentSetId(attachmentSetId)
                    .communicationBody("Please refer to attachment for details.")
                    .build();

            AddCommunicationToCaseResponse response = supportClient.addCommunicationToCase(caseRequest);
            if (response.result())
                System.out.println("You have successfully added a communication to an AWS Support case");
            else
                System.out.println("There was an error adding the communication to an AWS Support case");

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }

    public static String addAttachment(SupportClient supportClient, String fileAttachment) {
        try {
            File myFile = new File(fileAttachment);
            InputStream sourceStream = new FileInputStream(myFile);
            SdkBytes sourceBytes = SdkBytes.fromInputStream(sourceStream);

            Attachment attachment = Attachment.builder()
                    .fileName(myFile.getName())
                    .data(sourceBytes)
                    .build();

            AddAttachmentsToSetRequest setRequest = AddAttachmentsToSetRequest.builder()
                    .attachments(attachment)
                    .build();

            AddAttachmentsToSetResponse response = supportClient.addAttachmentsToSet(setRequest);
            return response.attachmentSetId();

        } catch (SupportException | FileNotFoundException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return "";
    }

    public static void getOpenCase(SupportClient supportClient) {
        try {
            // Specify the start and end time.
            Instant now = Instant.now();
            java.time.LocalDate.now();
            Instant yesterday = now.minus(1, ChronoUnit.DAYS);

            DescribeCasesRequest describeCasesRequest = DescribeCasesRequest.builder()
                    .maxResults(20)
                    .afterTime(yesterday.toString())
                    .beforeTime(now.toString())
                    .build();

            DescribeCasesResponse response = supportClient.describeCases(describeCasesRequest);
            List<CaseDetails> cases = response.cases();
            for (CaseDetails sinCase : cases) {
                System.out.println("The case status is " + sinCase.status());
                System.out.println("The case Id is " + sinCase.caseId());
                System.out.println("The case subject is " + sinCase.subject());
            }

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }

    public static String createSupportCase(SupportClient supportClient, List<String> sevCatList, String sevLevel) {
        try {
            String serviceCode = sevCatList.get(0);
            String caseCat = sevCatList.get(1);
            CreateCaseRequest caseRequest = CreateCaseRequest.builder()
                    .categoryCode(caseCat.toLowerCase())
                    .serviceCode(serviceCode.toLowerCase())
                    .severityCode(sevLevel.toLowerCase())
                    .communicationBody("Test issue with " + serviceCode.toLowerCase())
                    .subject("Test case, please ignore")
                    .language("en")
                    .issueType("technical")
                    .build();

            CreateCaseResponse response = supportClient.createCase(caseRequest);
            return response.caseId();

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return "";
    }

    public static String displaySevLevels(SupportClient supportClient) {
        try {
            DescribeSeverityLevelsRequest severityLevelsRequest = DescribeSeverityLevelsRequest.builder()
                    .language("en")
                    .build();

            DescribeSeverityLevelsResponse response = supportClient.describeSeverityLevels(severityLevelsRequest);
            List<SeverityLevel> severityLevels = response.severityLevels();
            String levelName = null;
            for (SeverityLevel sevLevel : severityLevels) {
                System.out.println("The severity level name is: " + sevLevel.name());
                if (sevLevel.name().compareTo("High") == 0)
                    levelName = sevLevel.name();
            }
            return levelName;

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return "";
    }

    // Return a List that contains a Service name and Category name.
    public static List<String> displayServices(SupportClient supportClient) {
        try {
            DescribeServicesRequest servicesRequest = DescribeServicesRequest.builder()
                    .language("en")
                    .build();

            DescribeServicesResponse response = supportClient.describeServices(servicesRequest);
            String serviceCode = null;
            String catName = null;
            List<String> sevCatList = new ArrayList<>();
            List<Service> services = response.services();

            System.out.println("Get the first 10 services");
            int index = 1;
            for (Service service : services) {
                if (index == 11)
                    break;

                System.out.println("The Service name is: " + service.name());
                if (service.name().compareTo("Account") == 0)
                    serviceCode = service.code();

                // Get the Categories for this service.
                List<Category> categories = service.categories();
                for (Category cat : categories) {
                    System.out.println("The category name is: " + cat.name());
                    if (cat.name().compareTo("Security") == 0)
                        catName = cat.name();
                }
                index++;
            }

            // Push the two values to the list.
            sevCatList.add(serviceCode);
            sevCatList.add(catName);
            return sevCatList;

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return null;
    }
}

• Per informazioni dettagliate sull’API, consulta i seguenti argomenti nella documentazione di riferimento dell’API AWS SDK for Java 2.x.

  • AddAttachmentsToSet

  • AddCommunicationToCase

  • CreateCase

  • DescribeAttachment

  • DescribeCases

  • DescribeCommunications

  • DescribeServices

  • DescribeSeverityLevels

  • ResolveCase

Azioni

AddAttachmentsToSet

L’esempio di codice seguente mostra come utilizzare AddAttachmentsToSet.

SDK per Java 2.x

Nota

Ulteriori informazioni su GitHub. Trova l’esempio completo e scopri di più sulla configurazione e l’esecuzione nel Repository di esempi di codice AWS.

    public static String addAttachment(SupportClient supportClient, String fileAttachment) {
        try {
            File myFile = new File(fileAttachment);
            InputStream sourceStream = new FileInputStream(myFile);
            SdkBytes sourceBytes = SdkBytes.fromInputStream(sourceStream);

            Attachment attachment = Attachment.builder()
                    .fileName(myFile.getName())
                    .data(sourceBytes)
                    .build();

            AddAttachmentsToSetRequest setRequest = AddAttachmentsToSetRequest.builder()
                    .attachments(attachment)
                    .build();

            AddAttachmentsToSetResponse response = supportClient.addAttachmentsToSet(setRequest);
            return response.attachmentSetId();

        } catch (SupportException | FileNotFoundException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return "";
    }

• Per informazioni dettagliate sull’API, consulta AddAttachmentsToSet nella documentazione di riferimento dell’API AWS SDK for Java 2.x.

AddCommunicationToCase

L’esempio di codice seguente mostra come utilizzare AddCommunicationToCase.

SDK per Java 2.x

Nota

Ulteriori informazioni su GitHub. Trova l’esempio completo e scopri di più sulla configurazione e l’esecuzione nel Repository di esempi di codice AWS.

    public static void addAttachSupportCase(SupportClient supportClient, String caseId, String attachmentSetId) {
        try {
            AddCommunicationToCaseRequest caseRequest = AddCommunicationToCaseRequest.builder()
                    .caseId(caseId)
                    .attachmentSetId(attachmentSetId)
                    .communicationBody("Please refer to attachment for details.")
                    .build();

            AddCommunicationToCaseResponse response = supportClient.addCommunicationToCase(caseRequest);
            if (response.result())
                System.out.println("You have successfully added a communication to an AWS Support case");
            else
                System.out.println("There was an error adding the communication to an AWS Support case");

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }

• Per informazioni dettagliate sull’API, consulta AddCommunicationToCase nella documentazione di riferimento dell’API AWS SDK for Java 2.x.

CreateCase

L’esempio di codice seguente mostra come utilizzare CreateCase.

SDK per Java 2.x

Nota

Ulteriori informazioni su GitHub. Trova l’esempio completo e scopri di più sulla configurazione e l’esecuzione nel Repository di esempi di codice AWS.

    public static String createSupportCase(SupportClient supportClient, List<String> sevCatList, String sevLevel) {
        try {
            String serviceCode = sevCatList.get(0);
            String caseCat = sevCatList.get(1);
            CreateCaseRequest caseRequest = CreateCaseRequest.builder()
                    .categoryCode(caseCat.toLowerCase())
                    .serviceCode(serviceCode.toLowerCase())
                    .severityCode(sevLevel.toLowerCase())
                    .communicationBody("Test issue with " + serviceCode.toLowerCase())
                    .subject("Test case, please ignore")
                    .language("en")
                    .issueType("technical")
                    .build();

            CreateCaseResponse response = supportClient.createCase(caseRequest);
            return response.caseId();

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return "";
    }

• Per informazioni dettagliate sull’API, consulta CreateCase nella documentazione di riferimento dell’API AWS SDK for Java 2.x.

DescribeAttachment

L’esempio di codice seguente mostra come utilizzare DescribeAttachment.

SDK per Java 2.x

Nota

Ulteriori informazioni su GitHub. Trova l’esempio completo e scopri di più sulla configurazione e l’esecuzione nel Repository di esempi di codice AWS.

    public static void describeAttachment(SupportClient supportClient, String attachId) {
        try {
            DescribeAttachmentRequest attachmentRequest = DescribeAttachmentRequest.builder()
                    .attachmentId(attachId)
                    .build();

            DescribeAttachmentResponse response = supportClient.describeAttachment(attachmentRequest);
            System.out.println("The name of the file is " + response.attachment().fileName());

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }

• Per informazioni dettagliate sull’API, consulta DescribeAttachment nella documentazione di riferimento dell’API AWS SDK for Java 2.x.

DescribeCases

L’esempio di codice seguente mostra come utilizzare DescribeCases.

SDK per Java 2.x

Nota

Ulteriori informazioni su GitHub. Trova l’esempio completo e scopri di più sulla configurazione e l’esecuzione nel Repository di esempi di codice AWS.

    public static void getOpenCase(SupportClient supportClient) {
        try {
            // Specify the start and end time.
            Instant now = Instant.now();
            java.time.LocalDate.now();
            Instant yesterday = now.minus(1, ChronoUnit.DAYS);

            DescribeCasesRequest describeCasesRequest = DescribeCasesRequest.builder()
                    .maxResults(20)
                    .afterTime(yesterday.toString())
                    .beforeTime(now.toString())
                    .build();

            DescribeCasesResponse response = supportClient.describeCases(describeCasesRequest);
            List<CaseDetails> cases = response.cases();
            for (CaseDetails sinCase : cases) {
                System.out.println("The case status is " + sinCase.status());
                System.out.println("The case Id is " + sinCase.caseId());
                System.out.println("The case subject is " + sinCase.subject());
            }

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }

• Per informazioni dettagliate sull’API, consulta DescribeCases nella documentazione di riferimento dell’API AWS SDK for Java 2.x.

DescribeCommunications

L’esempio di codice seguente mostra come utilizzare DescribeCommunications.

SDK per Java 2.x

Nota

Ulteriori informazioni su GitHub. Trova l’esempio completo e scopri di più sulla configurazione e l’esecuzione nel Repository di esempi di codice AWS.

    public static String listCommunications(SupportClient supportClient, String caseId) {
        try {
            String attachId = null;
            DescribeCommunicationsRequest communicationsRequest = DescribeCommunicationsRequest.builder()
                    .caseId(caseId)
                    .maxResults(10)
                    .build();

            DescribeCommunicationsResponse response = supportClient.describeCommunications(communicationsRequest);
            List<Communication> communications = response.communications();
            for (Communication comm : communications) {
                System.out.println("the body is: " + comm.body());

                // Get the attachment id value.
                List<AttachmentDetails> attachments = comm.attachmentSet();
                for (AttachmentDetails detail : attachments) {
                    attachId = detail.attachmentId();
                }
            }
            return attachId;

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return "";
    }

• Per informazioni dettagliate sull’API, consulta DescribeCommunications nella documentazione di riferimento dell’API AWS SDK for Java 2.x.

DescribeServices

L’esempio di codice seguente mostra come utilizzare DescribeServices.

SDK per Java 2.x

Nota

Ulteriori informazioni su GitHub. Trova l’esempio completo e scopri di più sulla configurazione e l’esecuzione nel Repository di esempi di codice AWS.

    // Return a List that contains a Service name and Category name.
    public static List<String> displayServices(SupportClient supportClient) {
        try {
            DescribeServicesRequest servicesRequest = DescribeServicesRequest.builder()
                    .language("en")
                    .build();

            DescribeServicesResponse response = supportClient.describeServices(servicesRequest);
            String serviceCode = null;
            String catName = null;
            List<String> sevCatList = new ArrayList<>();
            List<Service> services = response.services();

            System.out.println("Get the first 10 services");
            int index = 1;
            for (Service service : services) {
                if (index == 11)
                    break;

                System.out.println("The Service name is: " + service.name());
                if (service.name().compareTo("Account") == 0)
                    serviceCode = service.code();

                // Get the Categories for this service.
                List<Category> categories = service.categories();
                for (Category cat : categories) {
                    System.out.println("The category name is: " + cat.name());
                    if (cat.name().compareTo("Security") == 0)
                        catName = cat.name();
                }
                index++;
            }

            // Push the two values to the list.
            sevCatList.add(serviceCode);
            sevCatList.add(catName);
            return sevCatList;

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return null;
    }

• Per informazioni dettagliate sull’API, consulta DescribeServices nella documentazione di riferimento dell’API AWS SDK for Java 2.x.

DescribeSeverityLevels

L’esempio di codice seguente mostra come utilizzare DescribeSeverityLevels.

SDK per Java 2.x

Nota

Ulteriori informazioni su GitHub. Trova l’esempio completo e scopri di più sulla configurazione e l’esecuzione nel Repository di esempi di codice AWS.

    public static String displaySevLevels(SupportClient supportClient) {
        try {
            DescribeSeverityLevelsRequest severityLevelsRequest = DescribeSeverityLevelsRequest.builder()
                    .language("en")
                    .build();

            DescribeSeverityLevelsResponse response = supportClient.describeSeverityLevels(severityLevelsRequest);
            List<SeverityLevel> severityLevels = response.severityLevels();
            String levelName = null;
            for (SeverityLevel sevLevel : severityLevels) {
                System.out.println("The severity level name is: " + sevLevel.name());
                if (sevLevel.name().compareTo("High") == 0)
                    levelName = sevLevel.name();
            }
            return levelName;

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return "";
    }

• Per informazioni dettagliate sull’API, consulta DescribeSeverityLevels nella documentazione di riferimento dell’API AWS SDK for Java 2.x.

ResolveCase

L’esempio di codice seguente mostra come utilizzare ResolveCase.

SDK per Java 2.x

Nota

Ulteriori informazioni su GitHub. Trova l’esempio completo e scopri di più sulla configurazione e l’esecuzione nel Repository di esempi di codice AWS.

    public static void resolveSupportCase(SupportClient supportClient, String caseId) {
        try {
            ResolveCaseRequest caseRequest = ResolveCaseRequest.builder()
                    .caseId(caseId)
                    .build();

            ResolveCaseResponse response = supportClient.resolveCase(caseRequest);
            System.out.println("The status of case " + caseId + " is " + response.finalCaseStatus());

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }

• Per informazioni dettagliate sull’API, consulta ResolveCase nella documentazione di riferimento dell’API AWS SDK for Java 2.x.