Support Cases Radar Dashboard
AWS Support Cases Radar Dashboard provides a centralized platform to consolidate, monitor and analyze AWS Support Cases across all linked accounts and multiple AWS organizations. With unified view of all support cases, this dashboard empowers cloud governance teams to enhance operational efficiency and maximize the value delivered by AWS Support.
Demo Dashboard
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dashboard following this
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Architecture Overview

The Data Collection Stack collects the information about cases on a daily basis. Only the cases which have changes are collected. An Amazon Step Function saves case information on Amazon S3 and sends an event with case reference to the Default Bus of EventBridge. The QuickSight dashboard is refreshed every night to provide case summary and insights.
Prerequisites
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Make sure all concerned accounts have a Business, On-Ramp or Enterprise Support Plan
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Deploy or update Data Collection Lab and make sure Support Cases Data Collection Module is enabled.
Deployment
Optional Plugins
Support Cases Radar has optional plugins that can be deployed to enable additional capabilities such as a generative AI case summarization.
Update
Please note that dashboards are not updated with update of CloudFormation Stack. When new version of the dashboard template is released, you can update your dashboard by running the following command in your command-line interface:
cid-cmd update --dashboard-id support-cases-radar
Authors
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Raffy Armistead, Senior Technical Account Manager
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Samuel Chniber, Senior Solution Architect
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Iakov Gan, Senior Solution Architect
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Yuriy Prykhodko, Principal Technical Account Manager
Feedback & Support
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Note
These dashboards and their content (a) are for informational purposes only, (b) represents current AWS product offerings and practices, which are subject to change without notice, and (c) does not create any commitments or assurances from AWS and its affiliates, suppliers or licensors. AWS content, products or services are provided "as is" without warranties, representations, or conditions of any kind, whether express or implied. The responsibilities and liabilities of AWS to its customers are controlled by AWS agreements, and this document is not part of, nor does it modify, any agreement between AWS and its customers.