Known Issues & Workarounds in the IVS iOS Broadcast SDK | Real-Time Streaming ​

This document lists known issues that you might encounter when using the Amazon IVS real-time streaming iOS broadcast SDK and suggests potential workarounds.

• Changing Bluetooth audio routes can be unpredictable. If you connect a new device mid-session, iOS may or may not automatically change the input route. Also, it is not possible to choose between multiple Bluetooth headsets that are connected at the same time. This happens in both regular broadcast and stage sessions.

  Workaround: If you plan to use a Bluetooth headset, connect it before starting the broadcast or stage and leave it connected throughout the session.

• Participants using an iPhone 14, iPhone 14 Plus, iPhone 14 Pro, or iPhone 14 Pro Max may cause an audio echo issue for other participants.

  Workaround: Participants using the affected devices can use headphones to prevent the echo issue for other participants.

• When a participant joins with a token that is being used by another participant, the first connection is disconnected without a specific error.

  Workaround: None.

• There is a rare issue where the publisher is publishing but the publish state that subscribers receive is inactive.

  Workaround: Try leaving and then joining the session. If the issue remains, create a new token for the publisher.

• When a participant is publishing or subscribing, it is possible to receive an error with code 1400 that indicates disconnection due to a network issue, even when the network is stable.

  Workaround: Try republishing / resubscribing.

• A rare audio-distortion issue may occur intermittently during a stage session, typically on calls of longer durations.

  Workaround: The participant with distorted audio can either leave and rejoin the session, or unpublish and republish their audio to fix the issue.