Service description - AMS Accelerate User Guide
AMS Accelerate featuresSupported configurationsSupported servicesRoles and responsibilitiesScope of changes performed by AMS Accelerate

Service description

AMS Accelerate is a service for managing operations of your AWS infrastructure.

AMS Accelerate features

AMS Accelerate offers the following features:

  • Incident management:

    Incident management is the process the AMS service uses to respond to your reported incidents.

    AMS Accelerate proactively detects and responds to incidents and assists your team in resolving issues. You can reach out to AMS Accelerate operations engineers 24x7 using AWS Support Center, with response time SLAs depending on the level of response you selected for your account.

  • Monitoring:

    Monitoring is the process the AMS service uses to track your resources.

    Accounts enrolled in AMS Accelerate are configured with a baseline deployment of Amazon CloudWatch events and alarms that have been optimized to reduce noise and to identify a possible upcoming incident. After receiving the alerts, the AMS team uses automated remediations, people, and processes, to bring the resources back to a healthy state and engage with your teams when appropriate to provide insights into learnings on the behavior and how to prevent it. If remediation fails, AMS starts the incident management process. You can change the baselines by updating the default configuration file.

  • Security:

    Security management is the process the AMS service uses to protect your resources. AWS Managed Services protects your information assets and helps keep your AWS infrastructure secure by using multiple controls, including AWS Config Rules and Amazon GuardDuty.

    AMS Accelerate maintains a library of AWS Config Rules and remediation actions to ensure that all your accounts comply with industry standards for security and operational integrity. AWS Config Rules continuously tracks the configuration change among your recorded resources. If a change violates any rule conditions, AMS reports its findings, and allows you to remediate violations automatically or by request, according to the severity of the violation. AWS Config Rules facilitate compliance with standards set by: the Center for Internet Security (CIS), the National Institute of Standards and Technology (NIST) Cloud Security Framework (CSF), the Health Insurance Portability and Accountability Act (HIPAA), and the Payment Card Industry (PCI) Data Security Standard (DSS).

    In addition, AMS Accelerate leverages Amazon GuardDuty to identify potentially unauthorized or malicious activity in your AWS environment. GuardDuty findings are monitored 24x7 by AMS. AMS collaborates with you to understand the impact of the findings and remediations based on best practice recommendations. AMS also supports Amazon Macie to protect your sensitive data such as personal health information (PHI), personally identifiable information (PII), and financial data. Finally, AMS monitors and triages all Amazon Route 53 Resolver ALERT and BLOCK events generated in managed accounts to further inspect network traffic and augment its detective capabilities.

  • Patch management:

    Patch management is the process the AMS service uses to update your resources.

    For an AWS account with the patch add-on, AWS Managed Services applies and installs vendor updates to Amazon EC2 instances for supported operating systems during your chosen maintenance windows. AMS creates a snapshot of the instance prior to patching, monitors the patch installation, and notifies you of the outcome. If the patch fails, then AMS investigates the failure and recommends a course of action for you to remediate the issue. Or, AMS restores the instance to rollback, if requested. AMS provides reports of patch compliance coverage and advises you of the recommended course of action for your business.

  • Backup management:

    AMS uses backup management to take snapshots of your resources.

    AWS Managed Services creates, monitors, and stores snapshots for AWS services supported by AWS Backup. You define the backup schedules, frequency, and retention period by creating AWS Backup plans while onboarding accounts and applications. You associate the plans to resources. AMS tracks all backup jobs, and, when a backup job fails, alerts our team to run a remediation. AMS leverages your snapshots to perform restoration actions during incidents, if needed. AMS provides you with a backup coverage report and a backup status report.

  • Problem management:

    AMS performs trend analysis to identify and investigate problems and to identify the root cause. Problems are remediated either with a workaround or a permanent solution that prevents recurrence of similar future service impact. A post incident report (PIR) may be requested for any "High" incident, upon resolution. The PIR captures the root cause and preventative actions taken, including implementation of preventative measures.

  • Designated experts:

    AMS Accelerate also designates a Cloud Service Delivery Manager (CSDM) and a Cloud Architect (CA) to partner with your organization and drive operational and security excellence. Your CSDM and CA provide you guidance during and after configuration and onboarding AMS Accelerate, deliver a monthly report of your operational metrics, and work with you to identify potential cost savings using tools such as AWS Cost Explorer, Cost and Usage Reports, and Trusted Advisor.

  • Operations tools:

    AMS Accelerate can provide ongoing operations for your workload's infrastructure in AWS. Our patch, backup, monitoring, and incident management services depend on having resources tagged, and the AWS Systems Manager (SSM) and CloudWatch agents installed and configured on your Amazon EC2 instances with an IAM instance profile that authorizes them to interact with the SSM and Amazon CloudWatch services. AMS Accelerate provides tools like Resource Tagger to help you tag your resources based on rules, and automated instance configuration to install the required agents in your Amazon EC2 instances. If you're following immutable infrastructure practices, you can complete the prerequisites directly in the console or infrastructure-as-code templates.

  • Cost optimization:

    AMS Resource Scheduler automates the starting and stopping of Amazon Elastic Compute Cloud (Amazon EC2) instances, Amazon Relational Database Service (Amazon RDS) instances and Amazon EC2 Auto Scaling groups. AMS Resource Scheduler helps you reduce operational costs by stopping the resources that are not in use and starting them back when their capacity is needed.

  • Logging and Reporting:

    AWS Managed Services aggregates and stores logs generated as a result of operations in CloudWatch, CloudTrail, and Amazon VPC Flow Logs. Logging from AMS helps in faster incident resolution and system audits. AMS Accelerate also provides you with a monthly service report that summarizes key performance metrics of AMS, including an executive summary and insights, operational metrics, managed resources, AMS service level agreement (SLA) adherence, and financial metrics around spending, savings, and cost optimization. Reports are delivered by the AMS cloud service delivery manager (CSDM) designated to you.

  • Service request management:

    To request information about your managed environment, AMS, or AWS service offerings, submit service requests using the AMS console. You can submit a service request for "How to" questions about AWS services and features or to request additional AMS services.

All AMS Accelerate customers start with incident management, monitoring, security monitoring, log recording, prerequisite tools, backup management, and reporting capabilities. You can add the AMS Patch management add-on at an additional price.

Note

For a list of features not supported in AWS GovCloud (US), see How AMS Accelerate differs for AWS GovCloud (US)

Supported configurations

AMS Accelerate supports the following configurations:

  • Language: English.

  • Regions: See the AWS Regions supported by AWS Managed Services in the AWS Regional Services webpage.

    Note

    AWS Regions introduced before March 20, 2019 are considered "Original" Regions and are enabled by default. Regions introduced after this date are "Opt-in" Regions and are disabled by default. If your account uses multiple Regions and you onboard AMS Accelerate to an account with an enabled "Opt-in" Region as the default Region, the AMS Reporting feature is only available in that Region. If you do not set a default Region, the last Region you visited is your default Region.

    To enable a Region, see Enabling a Region. To set a default Region, see Choosing a Region. For a list of the Opt-in status for each Region, see Available Regions in the Amazon Elastic Compute Cloud User Guide.

  • Operating system architecture (x86-64 or ARM64): any supported by both Systems Manager and CloudWatch.

  • Supported operating systems:

    • AlmaLinux 8.3-8.9, 9.0-9.2 (AlmaLinux is only supported with x86 architecture)

    • Amazon Linux 2023

    • Amazon Linux 2 (expected AMS support end date June 30, 2025)

    • Oracle Linux 8.0-8.9, 7.5-7.9

    • Red Hat Enterprise Linux (RHEL) 9.0-9.4, 8.0-8.10

    • SUSE Linux Enterprise Server 15 SP5 and SAP specific versions, SUSE Linux Enterprise Server 12 SP5 and SAP specific versions.

    • Microsoft Windows Server 2022, 2019, 2016

    • Ubuntu 20.04, 22.04

  • Supported End of Support (EOS) operating systems:

    Note

    End of Support (EOS) operating systems are outside of the general support period of the operating system manufacturer and have increased security risk. EOS operating systems are considered supported configurations only if AMS-required agents support the operating system and...

    1. you have extended support with the operating system vendor that allows you to receive updates, or

    2. any instances using an EOS OS follow the security controls as specified by AMS in the Accelerate User Guide, or

    3. you comply with any other compensating security controls required by AMS.

    In the event AMS is no longer able to support an EOS OS, AMS issues a Critical Recommendation to upgrade the operating system.

    AMS-required agents may include but are not limited to: AWS Systems Manager, Amazon CloudWatch, Endpoint Security (EPS) agent, and Active Directory (AD) Bridge (Linux only).

    • Ubuntu Linux 18.04

    • SUSE Linux Enterprise Server 15 SP3 and SP4

    • Microsoft Windows Server 2012/2012 R2

    • Red Hat Enterprise Linux (RHEL):7.x

  • If you use AWS Control Tower to manage your multi-account environment, then make sure that you're running the latest version of AWS Control Tower for compatibility with Accelerate. Environments that use AWS Control Tower versions earlier than 2.7 (released in April 2021), aren't supported. For information on how to update AWS Control Tower, see Update Your Landing Zone.

Supported services

AWS Managed Services provides operational management support services for the following AWS services. Each AWS service is distinct and as a result, AMS's level of operational management support varies depending on the nature and characteristics of the underlying AWS service. If you request that AWS Managed Services provide services for any software or service that is not expressly identified as supported in the following list, any AWS Managed Services provided for such customer-requested configurations will be treated as a "Beta Service" under the Service Terms.

  • Incidents: All AWS services

  • Service request: All AWS services

  • Patching: Amazon EC2

  • Backups and Restoration: All AWS services supported by AWS Backup. For a list of services supported by AWS Backup, see AWS Backup supported resources.

  • Resource Scheduler: Amazon Elastic Compute Cloud (Amazon EC2) instances, Amazon Relational Database Service (Amazon RDS) and Amazon EC2 Auto Scaling groups

  • Services monitored for operational events: Supported checks and Trusted Advisor, Application Load Balancer, Aurora, Amazon EC2, Elastic Load Balancing, Amazon FSx for NetApp ONTAP, Amazon FSx for Windows File Server, NAT gateway (a Network Address Translation (NAT) service), OpenSearch, AWS Health Dashboard, Amazon Redshift, Amazon Relational Database Service (Amazon RDS), Site-to-Site VPN. To learn more about what AMS Accelerate is monitoring as part of a service, see Alerts from baseline monitoring in AMS .

  • Services monitored by security Config Rules: AWS Account, GuardDuty, Macie, Amazon API Gateway, AWS Certificate Manager, AWS Config, CloudTrail, CloudWatch, AWS CodeBuild, AWS Database Migration Service, Amazon DynamoDB, Amazon EC2, Amazon ElastiCache, Amazon Elastic Block Store (Amazon EBS), Amazon Elastic File System (Amazon EFS), Amazon Elastic Kubernetes Service (Amazon EKS), Elastic Load Balancing, Amazon OpenSearch Service, Amazon EMR, AWS Identity and Access Management (IAM), AWS Key Management Service, AWS Lambda, Amazon Redshift, Amazon Relational Database Service, Amazon S3, Amazon SageMaker, AWS Secrets Manager , Amazon Simple Notification Service, AWS Systems Manager, Amazon VPC (Security group, volume, Elastic IP address, VPN connection, Internet gateways), Amazon VPC Flow Logs. For more details, see Configuration compliance in Accelerate and Data protection in AMS Accelerate. You can find additional AMS security information in our private Security Guide that can be accessed through AWS Artifact, on the Reports tab, for AWS Managed Services.

Roles and responsibilities

The AMS Accelerate responsible, accountable, consulted, and informed, or RACI, matrix assigns primary responsibility either to the customer or AMS for a variety of activities. The table describes your (the "Customer") responsibilities versus our ("AMS Accelerate") responsibilities.

The Scope of changes performed by AMS Accelerate section lists the specific circumstances when AMS is authorized to make changes to your account; and some types of changes that AMS never makes.

AMS Accelerate RACI Matrix

AMS Accelerate manages your AWS infrastructure. The following table provides an overview of the roles and responsibilities for you and AMS Accelerate for activities in the lifecycle of an application running within the managed environment.

  • R stands for Responsible party that does the work to achieve the task.

  • C stands for Consulted; a party whose opinions are sought, typically as subject matter experts; and with whom there is bilateral communication.

  • I stands for Informed; a party who is informed on progress, often only on completion of the task.

Note

Some sections contain 'R' for both AMS and Customers. This is because, in the AWS Shared Responsibility model, both AMS and the customers take joint ownership to respond to infrastructure and application issues.

Activity

Customer

AWS Managed Services (AMS)

AMS patterns

Create new patterns

I

R

Deploy and customize patterns

R

C, I

Test and remove patterns

R

I

Application lifecycle

Application development

R

I

Application infrastructure requirements, analysis, and design

R

I

Application deployment

R

I

AWS resource deployment

R

I

Application monitoring

R

I

Application testing/optimization

R

I

Troubleshoot and resolve application issues

R

I

Troubleshoot and resolve problems

R

I

Monitoring supported for AWS infrastructure

C

R

Incident response for AWS network issues

C

R

Incident response for AWS resource issues

C

R

Managed Account onboarding

Grant access to the AWS Managed Account for the AMS team and tools

R

C

Implement changes in the account or environment to allow the deployment of tools in the account. For example, changes in Service Control Policies (SCPs)

R

C

Install SSM agents in EC2 instances

R

C

Install and configure tooling required to provide AMS services. For example, CloudWatch agents, scripts for patching, alarms, logs, and others

I

R

Manage access and identity lifecycle for AMS engineers

I

R

Collect all required inputs to configure AMS services. For example, patch maintenance windows duration, schedule and targets

R

I

Request the configuration of AMS services and provide all required inputs

R

I

Configure AMS services as requested by the customer. For example, patch maintenance windows, resource tagger, and alarm manager

C

R

Manage the lifecycle of users and their permissions, for local directory services, used to access AWS accounts and instances

R

I

Recommend reserved instances optimization

I

R

Onboard account(s) to Trusted Remediator

C,I

R

Patch management

Collect all required inputs to configure patch maintenance windows, patch baselines, and target

R

I

Request the configuration of patch maintenance windows and baselines, and provide all required inputs

R

I

Configure patch maintenance windows, patch baselines, and targets as requested by the customer

C

R

Monitor for applicable updates to supported OS and software preinstalled with supported OS for EC2 instances

I

R

Report for missing updates to supported OS and maintenance window coverage

I

R

Take snapshots of instances before applying updates

I

R

Apply updates to EC2 instances per customer configuration

I

R

Investigate failed updates to EC2 instances

C

R

Update AMIs and stacks for Auto-Scaling groups (ASGs)

R

C

Patch the Windows operating system, and Microsoft packages installed on the operating system which are governed by Windows Update

I

R

Patch installed applications, software, or application dependencies not managed by Windows Update

R

I

Patch the Linux operating system and any package that is enabled for management by the operating system's native package manager (for example Yum, Apt, Zypper)

I

R

Patch installed applications, software, or application dependencies not managed by the Linux operating system's native package manager

R

I

Backup

Collect all required inputs to configure backup plans and target resources

R

I

Request the configuration of Backup plans and provide all required inputs

R

I

Configure backup plans and targets as requested by the customer

C

R

Specify backup schedules and target resources

R

I

Perform backups per plan

I

R

Investigate failed backup jobs

I

R

Report for backup jobs status and backup coverage

I

R

Validate backups

R

I

Request backup restoration for resources of supported AWS services resources as part of incident management

R

I

Perform backup restoration activities for resources of supported AWS services

I

R

Restore affected custom or third-party applications

R

I

Networking

Provisioning and configuration of Managed Account VPCs, IGWs, Direct connect, and other AWS networking Services

R

I

Configure and operate AWS Security Groups/NAT/NACL inside the Managed account

R

I

Networking configuration and implementation within customer network (for example DirectConnect)

R

I

Networking configuration and implementation within AWS network

R

I

Monitor defined by AMS for network security, including security groups

I

R

Network-level logging configuration and management (VPC flow logs and others)

I

R

Logging

Record all application change logs

R

I

Record AWS infrastructure change logs

I

R

Enable and aggregate AWS audit trail

I

R

Aggregate logs from AWS resources

I

R

Monitoring and Remediation

Collect all required inputs to configure alarm manager, resource tagger, and alarm thresholds

R

I

Request the configuration of alarm manager and provide all required inputs

R

I

Configure alarm manager, resource tagger, and alarm thresholds as requested by the customer.

C

R

Deploy AMS CloudWatch baseline metrics and alarms per customer configuration

I

R

Monitor supported AWS resources using baseline CloudWatch metrics and alarms

I

R

Investigate alerts from AWS resources

C

R

Remediate alerts based on defined configuration, or create an incident

I

R

Define, monitor, and investigate customer-specific monitors

R

I

Investigate alerts from application monitoring

R

C

Configure Trusted Advisor checks for remediation

R

C

Automatically remediate supported Trusted Advisor checks

I

R

Manually remediate supported Trusted Advisor checks

R

C

Report remediation status

I

R

Troubleshoot remediation failures

R

C

Security Architecture

Review AMS resources and code for security issues and potential threats

I

R

Implement security controls in AMS resources and code to mitigate security risks

I

R

Enable supported AWS services for security management of the account and its AWS resources

I

R

Manage privileged credentials for account and OS access for AMS engineers

I

R

Security Risk Management

Monitor supported AWS services for security management, like GuardDuty and Macie

I

R

Define and create AMS-defined Config Rules to detect if AWS resources comply with Center for Internet Security (CIS) and NIST security best practices.

I

R

Monitor AMS-defined Config Rules

I

R

Report conformance status of Config Rules

I

R

Define a list of required Config Rules and remediate them

I

R

Evaluate the impact of remediating AMS-defined Config Rules

R

I

Request remediation of AMS-defined Config Rules in the AWS account

R

I

Track resources exempted from AMS-defined Config Rules

R

I

Remediate supported AMS-defined Config Rules in the AWS account

C

R

Remediate non-supported AMS-defined Config Rules in the AWS account

R

I

Define, monitor, and investigate customer-specific Config Rules

R

I

Incident Management

Notify about incidents detected by AMS in AWS resources

I

R

Notify about incidents in AWS resources

R

I

Notify about incidents for AWS resources based on monitoring

I

R

Handle application performance issues and outages

R

I

Categorize incident priority

I

R

Provide incident response

I

R

Provide incident resolution or infrastructure restore for resources with available backups

C

R

Security Incident Response – Prepare

Communications

Provide and update customer security contact details for AMS to use during security events notifications and security escalations

R

I

Store and manage the supplied customer security contact details to use during security events and security escalations

CI

R

Training

Provide customer with documentation to support AMS during incident response process

I

R

Practice shared responsibility during incident response processes through security gamedays

RI

RC

Resource management

Configure supported security management AWS services for alerting, alerts correlation, noise reduction and additional rules

I

R

Maintain asset (AWS resources) inventory, and know the asset value and criticality of assets. This information is helpful during incident containment strategy

R

CI

Employ AWS tags to identify resources and workloads

R

CI

Define and configure log retention and archival

CI

R

Secure baselining of AWS account, configurations, policies and access management

RC

I

Security Incident Response - Detect

Logging, indicators and monitoring

Configure logging and monitoring to enable event management for instance and accounts

CI

R

Monitor supported AWS services for security alerts

I

R

Deploy and manage endpoint security tools

R

I

Monitor for malware on instances using endpoint security

R

I

Notify customer of detected events through outbound messaging

I

R

Route notification and any subsequent updates to the decision makers for specific accounts and workloads to improve incident response time

R

CI

Define, deploy, and maintain AMS standard detection services (for example, Amazon GuardDuty and AWS Config)

CI

R

Record AWS infrastructure change logs

R

I

Enable and configure logging, monitoring to enable event management for the application

RI

C

Implement and maintain an allow-list, deny-list, and custom detections on supported AWS security services (for example, Amazon GuardDuty)

RI

C

Security event reporting

Notify AMS of a suspicious activity or an active security investigation

R

CI

Notify detected security events and incidents to the customer

CI

R

Notify planned event that might trigger Security Incident Response process

R

I

Security Incident Response - Analyze

Investigation and analysis

Perform initial response for supported security alert generated by a supported detection source

I

RC

Assess false/true positives using the available data

RI

RC

Generate a snapshot of affected instances to be shared with the customer if needed

I

R

Perform forensics tasks such as chain of custody, file system analysis, memory forensics, and binary analysis

R

CI

Collect application logs to aid investigation

R

I

Collect data and logs to aid investigation on security alerts

RCI

RC

Engage SMEs within AWS services on security investigations

CI

R

Engage third-party vendors during investigation (for example, for EPS anti-malware investigation and engaging with TrendMicro support team)

RCI

I

Share investigation logs from supported AWS services to customers during an investigation

I

R

Communication

Send alert and notifications from AMS detection sources for managed resources

I

R

Manage alert and notifications for application security events

R

I

Engage customer security point of contact during a security incident investigation

R

I

Security Incident Response - Contain

Containment strategy and execution

Decide on the execution of the agreed containment strategy and agree with the consequences that might affect the availability of services during the containment window

R

CI

Make a backup of affected systems for further analysis

CI

R

Contain applications and workloads (through application specific configuration or response activity)

R

CI

Define the containment strategy based on the security incident and the affected resource

CI

R

Enable encryption and secure storage of point in time backups of affected systems

RCI

C

Execute supported containment actions for AWS resources including EC2 instances, network, and IAM

CI

R

Security Incident Response - Eradicate

Eradication strategy and execution

Define eradication options based on the security incident and the affected resource on customer application workloads

R

CI

Decide on the agreed eradication strategy, timing of eradication execution and the consequences

R

CI

Define eradication steps based on the security incident and the affected resource on AMS managed workloads

CI

R

Eradicate and harden AWS resources including EC2 instances, network, and IAM eradication

CI

R

Eradicate and harden applications and workloads (through application specific configuration or response activity)

R

I

Security Incident Response - Recover

Recovery preparation and execution

Configure backup plans and targets as requested by the customer

R

I

Review backup plans to restore AMS managed workloads

R

I

Perform backup restoration activities for resources of supported AWS services

I

R

Backup customer application, APP configuration, and deployment settings, and review backup plans to restore customer applications and workloads post-incident

R

I

Restore applications and customer workloads (through application specific restoration steps)

R

I

Security Incident Response – Post Incident Report

Post incident reporting

Share appropriate lessons learned and action items with customer post incident as required

I

R

Problem Management

Correlate incidents to identify problems

I

R

Perform root cause analysis (RCA) for problems

I

R

Remediate problems

I

R

Identify and remediate application problems

R

I

Service Management

Request information using service requests

R

I

Reply to service requests

I

R

Provide cost-optimization recommendations

I

R

Prepare and deliver monthly service report

I

R

Change Management

Change management processes and tooling for provisioning and updating resources in the managed environment

R

I

Maintenance of application change calendar

R

I

Notice of upcoming maintenance Window

R

I

Record changes made by AMS Operations

I

R

Cost Optimization

Collect all required inputs to configure Resource Scheduler

R

I

Request the onboarding, configuration of Resource Scheduler and provide all required inputs

R

I

Deploy Resource Scheduler per customer configuration

C, I

R

Disable and enable the Resource Scheduler on customer account

R

C

Create, delete, describe, and update schedules

C

R

Create, delete, describe, and update periods

C

R

Investigate and troubleshoot issues with Resource Scheduler

I

R

Request for offboarding the Resource Scheduler

R

I

Offboard the Resource Scheduler from account

C, I

R

Scope of changes performed by AMS Accelerate

AMS Accelerate only makes changes for the specific purposes and situations described next. AMS makes changes only at the infrastructure level, using the console or APIs. AMS never changes your application, control, or domain layers. You can see any changes made by AMS (or other users) using our set of pre-built queries; to do this, see Tracking changes in your AMS Accelerate accounts.

AWS resources

AMS Accelerate deploys or updates AWS resources only in the following situations:

  • To deploy and update tools and resources required by AMS.

  • As part of AMS monitoring, in response to events and alarms.

  • To remediate security issues as part of Responses to violations in Accelerate (making noncompliant resources conform to security best practices).

  • During remediation and restoration as part of an incident response.

  • When responding to customer requests to configure AMS features, such as the following:

    • Alarm manager

    • Resource tagger

    • Patch baselines and maintenance windows

    • Resource scheduler

    • Backup plans

AMS Accelerate does not deploy or update resources outside of these situations. If you need help from AMS to make changes in other situations, consider using Operations on Demand.

Operating system software

AMS Accelerate can make changes to your operating system software during unavailability situations via incident resolution as defined in our Service Level Agreement. AMS can also make changes to your operating systems as part of Automated instance configuration in AMS Accelerate.

Application code and configuration

AMS Accelerate never modifies your code (for example, AWS CloudFormation templates, other infrastructure-as-code templates, or Lambda functions), but can guide your teams on which changes are required to follow best operational and security practices. AMS Accelerate provides troubleshooting assistance for infrastructure issues that impact applications, but AMS Accelerate doesn't access or validate your application configurations.