Salesforce
Salesforce is a customer relationship management (CRM) tool for managing support, sales, and marketing teams. You can use Amazon Kendra to index your Salesforce standard objects and even custom objects.
You can connect Amazon Kendra to your Salesforce data source using either the
Amazon Kendra console
Amazon Kendra has two versions of the Salesforce connector. Supported features of each version include:
Salesforce connector V1.0 / SalesforceConfiguration API
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Field mappings
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User access control
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Inclusion/exclusion filters
Salesforce connector V2.0 / TemplateConfiguration API
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Field mappings
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User access control
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Inclusion/exclusion filters
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Full and incremental content syncs
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Virtual private cloud (VPC)
Note
Support for Salesforce connector V1.0 / SalesforceConfiguration API is scheduled to end in 2023. We recommend migrating to or using Salesforce connector V2.0 / TemplateConfiguration API.
For troubleshooting your Amazon Kendra Salesforce data source connector, see Troubleshooting data sources.
