ServiceNow
ServiceNow provides a cloud-based service management system to create and manage organization-level workflows, such as IT services, ticketing systems, and support. You can use Amazon Kendra to index your ServiceNow catalogs, knowledge articles, incidents, and their attachments.
You can connect Amazon Kendra to your ServiceNow data source using either the
Amazon Kendra console
Amazon Kendra has two versions of the ServiceNow connector. Supported features of each version include:
ServiceNow connector V1.0 / ServiceNowConfiguration API
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Field mappings
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ServiceNow instance versions: London, Others
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Inclusion/exclusion filters
ServiceNow connector V2.0 / TemplateConfiguration API
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Field mappings
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User access control
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Inclusion/exclusion filters
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Full and incremental content syncs
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ServiceNow instance versions: Rome, Sandiego, Tokyo, Others
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Virtual private cloud (VPC)
Note
Support for ServiceNow connector V1.0 / ServiceNowConfiguration API is scheduled to end in 2023. We recommend migrating to or using ServiceNow connector V2.0 / TemplateConfiguration API.
For troubleshooting your Amazon Kendra ServiceNow data source connector, see Troubleshooting data sources.
