Troubleshooting your Amazon Q Business ServiceNow Online connector
The following table provides information about error codes you may see for the ServiceNow Online connector and suggested troubleshooting actions.
| Error code | Error message | Suggested resolution |
|---|---|---|
| SRN-5001 | Error validating credentials due to invalid client id or client secret or username or password. | Provide a valid client id/client secret/username/password. |
| SRN-5002 | Error validating credentials due to invalid username or password. | Provide a valid username/password. |
| SRN-5003 | Access token is empty or null. | Provide a non empty or non null access token. |
| SRN-5004 | Client ID exceeded the allowed length. | Provide a valid Client ID. |
| SRN-5005 | Client Secret exceeded the allowed length. | Provide a valid Client Secret. |
| SRN-5006 | Password exceeded the allowed length. | Provide a valid Password. |
| SRN-5007 | clientSecret contains non-printable Ascii characters. | Provide a valid clientSecret. |
| SRN-5008 | clientId contains non-printable Ascii characters. | Provide a valid clientId. |
| SRN-5009 | servicenowInstanceVersion is not matching with hostUrl version. | Choose the correct servicenowInstanceVersion. |
| SRN-5010 | Error validating credentials due to invalid username or password. | Provide a valid username/password. |
| SRN-5011 | Amazon Q can't connect to the ServiceNow server with the specified credentials. | Provide admin credentials and try your request again. |
| SRN-5012 | servicenowInstanceVersion is not matching with hostUrl version. | Choose the correct servicenowInstanceVersion (Tokyo/Sandiego/Rome.) |
| SRN-5013 | ServiceNow instance is in hibernating mode. | Login to your ServiceNow instance before crawling. |
| SRN-5014 | ServiceNow instance is not available. | Check your ServiceNow instance before crawling. |
| SRN-5100 | Client id should not be empty. | Provide a valid client id. |
| SRN-5101 | Client secret should not be empty. | Provide a valid client secret. |
| SRN-5102 | User name should not be empty. | Provide a valid username. |
| SRN-5103 | Password should not be empty. | Provide a valid password. |
| SRN-5104 | Auth type should not be empty. | Provide an auth Type. |
| SRN-5105 | Incorrect auth type. | Auth type should be basicAuth or OAuth2. |
| SRN-5106 | Host url should not be empty. | Provide a valid host url. |
| SRN-5120 | crawlType should not be empty. | crawlType should be FORCED_FULL_CRAWL or FULL_CRAWL or CHANGE_LOG. |
| SRN-5122 | isCrawlKnowledgeArticle should not be empty. | Provide valid isCrawlKnowledgeArticle. |
| SRN-5123 | Invalid isCrawlKnowledgeArticle value. | isCrawlKnowledgeArticle should be true or false. |
| SRN-5124 | isCrawlKnowledgeArticleAttachment should not be empty. | Provide valid isCrawlKnowledgeArticleAttachment. |
| SRN-5125 | Invalid isCrawlKnowledgeArticleAttachment value. | isCrawlKnowledgeArticleAttachment should be true or false. |
| SRN-5126 | isCrawlServiceCatalog should not be empty. | Provide valid isCrawlServiceCatalog. |
| SRN-5127 | invalid isCrawlServiceCatalog value. | isCrawlServiceCatalog should be true or false. |
| SRN-5128 | isCrawlServiceCatalogAttachment should not be empty. | Provide valid isCrawlServiceCatalogAttachment. |
| SRN-5129 | Invalid isCrawlServiceCatalogAttachment value. | isCrawlServiceCatalogAttachment should be true or false. |
| SRN-5130 | isCrawlIncident should not be empty. | Provide valid isCrawlIncident. |
| SRN-5131 | invalid isCrawlIncident value. | isCrawlIncident should be true or false. |
| SRN-5132 | isCrawlIncidentAttachment should not be empty. | Provide valid isCrawlIncidentAttachment. |
| SRN-5133 | Invalid isCrawlIncidentAttachment value. | isCrawlIncidentAttachment should be true or false. |
| SRN-5134 | Invalid incidentStateType. | Invalid incidentStateType. Incident State Type should be All, Open, Open - Unassigned or Resolved. |
| SRN-5135 | applyACLForKnowledgeArticle should not be empty. | Provide valid applyACLForKnowledgeArticle. |
| SRN-5136 | applyACLForServiceCatalog should not be empty. | Provide valid applyACLForServiceCatalog. |
| SRN-5137 | applyACLForIncident should not be empty. | Provide valid applyACLForIncident. |
| SRN-5138 | Invalid applyACLForKnowledgeArticle value. | applyACLForKnowledgeArticle should be true or false. |
| SRN-5139 | Invalid applyACLForServiceCatalog value. | applyACLForServiceCatalog should be true or false. |
| SRN-5140 | Invalid applyACLForIncident value. | applyACLForIncident should be true or false. |
| SRN-5141 | invalid pattern :”file type pattern” | Provide valid patterns. |
| SRN-5142 | includePublicArticlesOnly should not be empty. | Provide valid includePublicArticlesOnly. |
| SRN-5143 | Invalid includePublicArticlesOnly value. | includePublicArticlesOnly should be true or false. |
| SRN-5144 | Invalid URI. | Provide valid URI. |
| SRN-5145 | isCrawlActiveServiceCatalog should not be empty. | Provide valid isCrawlActiveServiceCatalog. |
| SRN-5146 | isCrawlInActiveServiceCatalog should not be empty. | Provide valid isCrawlInactiveServiceCatalog. |
| SRN-5147 | isCrawlActiveIncident should not be empty. | Provide valid isCrawlActiveIncident. |
| SRN-5148 | isCrawlInActiveIncident should not be empty. | Provide valid isCrawlInactiveIncident. |
| SRN-5149 | Invalid isCrawlActiveServiceCatalog value. | isCrawlActiveServiceCatalog should be true or false. |
| SRN-5150 | Invalid isCrawlInactiveServiceCatalog value. | isCrawlInactiveServiceCatalog should be true or false. |
| SRN-5151 | Invalid isCrawlActiveIncident value. | isCrawlActiveIncident should be true or false. |
| SRN-5152 | Invalid isCrawlInactiveIncident value. | isCrawlInactiveIncident should be true or false. |
| SRN-5153 | servicenowInstanceVersion should not be empty. | Provide a valid servicenowInstanceVersion. |
| SRN-5154 | The ServiceNow host name is invalid. | The ServiceNow host name should follow the format: example.service-now.com |
| SRN-5501 | continuableInternalServerError. | Try again later. |
