Step 2: Create an Amazon Lex Bot - Amazon Lex

Step 2: Create an Amazon Lex Bot

Amazon Lex provides an interface between the call center agent and the Amazon Kendra index. It keeps track of the conversation between the agent and the customer and calls the AMAZON.KendraSearchIntent intent based on the questions the customer asks. An intent is an action that the user wants to perform.

Amazon Kendra searches the indexed documents and returns an answer to Amazon Lex that it displays in the bot. This answer is visible only to the agent.

To create an agent assistant bot

  1. Sign in to the AWS Management Console and open the Amazon Lex console at

  2. In the navigation pane, choose Bots.

  3. Choose Create.

  4. Choose Custom bot and configure the bot.

    1. Bot name – Enter a name that indicates the bot's purpose, such as AgentAssistBot.

    2. Output voice – Choose None.

    3. Session timeout – Enter 5.

    4. COPPA – Choose No.

  5. Choose Create. After creating the bot, Amazon Lex displays the bot editor tab.

Next step

Step 3: Add a Custom and Built-in Intent