Modifying or unsubscribing from a private offer
You can update from standard subscriptions to private offers, and you can also modify certain existing private offers in AWS Marketplace. The process varies based on the agreement in place.
For many subscriptions, when you shift from public pricing to a private offer, you negotiate the offer with the ISV or your channel partner. After you accept the private offer, your related existing subscription or subscriptions automatically move to the private offer pricing model. This doesn't require any further action from you. Use the following guidance to identify your scenario and the steps to start receiving the pricing for your private offer.
Changing from public to private offer pricing
After you accept the private offer, no further action is needed for the user that accepted the offer. They are switched to the pricing, terms, and conditions defined in the private offer. To switch to the pricing, terms, and conditions for the private offer, each linked user using the product must accept the private offer. Any user that starts using the product must also accept the private offer to get the pricing, terms, and conditions defined in the private offer.
Changing a SaaS contract – upgrades and renewals
This section applies to software as a service (SaaS) contract and SaaS contract with consumption products. If you have an active contract in place from a previous private offer and you want to accept a new private offer for the same product, the seller can upgrade or renew your existing agreement to modify the terms, pricing, or duration, or to renew your existing contract before it ends. This will result in a new private offer for you to accept, without needing to cancel your existing agreement first.
Note
Future-dated private offers are listed as Early renewals. For more information, see Working with future dated agreements and private offers.
To accept an upgrade or renewal, you must be on invoicing terms. If you're not currently
on invoicing terms, submit a ticket to AWS Customer Service
If you don't want to switch to invoicing, then you can take either of the following actions:
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Work with the product vendor and AWS Marketplace customer support team to cancel the current contract before accepting a new private offer for that product
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Accept the offer on another AWS account.
Changing from a SaaS subscription to a SaaS contract
To change from a SaaS subscription to a SaaS contract, you must first unsubscribe from the SaaS subscription. Then you accept the private offer for the SaaS contract. To view your existing SaaS subscriptions, choose Your Marketplace Software in the upper-right corner of the AWS Marketplace console.
Changing from an AMI contract to a new contract
If you have an Amazon Machine Image (AMI) contract in place from a previous private offer and you want to accept a new private offer for the same product, you must do one of the following:
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Wait for the current AMI contract to expire before accepting the new AMI contract.
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Work with the product vendor and the AWS Marketplace customer support team to terminate your current contract.
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Accept the private offer using a different AWS account from the one that has the contract
Changing from AMI hourly to AMI annual
When you move from an AMI hourly subscription to an AMI annual subscription, the subscription works similar to a voucher system. Each hour of AMI usage is offset by one unit in the AMI annual subscription. When you purchase the annual subscription through a private offer, all associated accounts that are subscribed to the product are automatically switched to the pricing negotiated in the private offer. Linked accounts that start a subscription after the private offer is in place must subscribe to the private offer when they subscribe.
Note
The annual licenses on your old offer are deactivated immediately upon acceptance of the terms of the new offer. Work with the ISV to discuss compensation for the old licenses and how to proceed forward with the new offer.
Changing from AMI annual to AMI hourly
When your annual subscription expires, any linked accounts subscribed to the product are automatically switched to the AMI hourly pricing. If an annual subscription is in place, the linked account can't switch to an hourly subscription for that product without canceling the subscription.
