Troubleshooting purchase orders

The information in the following table can help you troubleshoot issues with purchase orders (POs) and understand what happens in different scenarios.

Scenario	Details
Insufficient permissions—after purchase	To add or update a PO after subscribing, the following permissions are required: aws-marketplace:ListAgreementCharges and aws-marketplace:UpdatePurchaseOrders.
PO doesn't exist	AWS Marketplace creates a new PO for you. The new PO has default information, with no contact information.
Missing PO notifications	POs without contact information (including AWS Marketplace POs) do not receive email notifications. You can add contact information to a PO in the Purchase orders dashboard in the Billing and Cost Management console.
Incorrect PO number added	If you enter an incorrect PO number and need to update it, you can add the PO number from the AWS Marketplace console for any future charges. If you've already received the invoice, contact Support to update the PO number. For more information, see Updating a purchase order after a transaction.
Subscribing account moves to a different organization	For POs to work in the new organization, the integration must be completed in the new organization. If integration has been completed, and PO support is working in the new organization, then when the subscribing account moves between organizations, new invoices show the PO number in the new organization (and a new PO is created, if necessary).
PO option unavailable when checking out	After purchasing a product, go to your subscription page in AWS Marketplace to update the PO. If you're unable to update the PO, contact Support. For more information, see Updating a purchase order after a transaction.
Contracts with pay-as-you-go	You can choose to use a PO that covers all charges, only pay-as-you-go (usage) charges, or individual charges. For more information, see Using purchase orders for AWS Marketplace transactions.
One PO for all AWS Marketplace charges	If you want to use one PO number for all charges, you can add a PO with blanket usage in the AWS Billing console.
Suspended PO	When a PO number is provided, and the PO is marked as suspended in the Purchase Orders dashboard in the Billing and Cost Management console, the new line item is added to the PO, but the invoice doesn't include the PO. The billing admin for the AWS account must make the PO active, and contact Support to regenerate the invoice with the active PO.
Expired PO	When you provide a PO number that's expired, a new line item is created, and the PO is marked as active. The line item's end date is used as the new PO expiration date.
Balance tracking	Balance tracking is not enabled for AWS Marketplace line items.
Procurement system integration	From your management account, you must set up the AWS Billing integration for AWS Marketplace to display purchases orders provided by an integrated procurement system on invoices.
Flexible payment schedule — multiple POs	If you need your individual payments for a flexible payment schedule to show up with different POs, you can add multiple POs at the time of purchase, or update the PO from the AWS Marketplace subscription page before invoice creation. For more information, see Updating a purchase order after a transaction.
PO option missing from procurement page	POs are supported for most AWS Marketplace products, but you can't add a PO for the following: Free products Container annual pricing products Machine learning products on the procurement page If you're purchasing products outside of AWS Marketplace, such as in the Amazon EC2 console, you cannot add a PO while subscribing. You can, however, update POs post-purchase in the AWS Marketplace console for machine learning products and products purchased through other AWS consoles. For more information, see Updating a purchase order after a transaction.
POs with license manager	Your PO applies only to subscription-related charges. Grant charges will not inherit the PO applied to the original subscription.