AWS Marketplace
Subscribers Guide

SaaS Products

For software as a service (SaaS) products, you subscribe to products through AWS Marketplace, but access the product in software vendor's environment. AWS Marketplace offers two pricing models for SaaS listings, SaaS subscriptions and SaaS contracts.

SaaS Subscriptions

With SaaS subscriptions, the software vendor tracks your usage and you pay only for what you use. This pay-as-you go pricing model is similar to that of many AWS services. Billing for your usage of a SaaS product is managed through your AWS bill.

SaaS Contracts

Some companies make SaaS contracts available for purchase through AWS Marketplace. This allows you to purchase discrete quantities of licenses or data ingest for these products and have them billed, in advance, through your AWS account. For example, you might purchase 10 user access licenses for a year, or you might purchase 10 GB of data ingest per day for a year.

How do I subscribe?

For those companies that offer SaaS contracts, you can make the purchase through the product’s detail page on AWS Marketplace. If this option is available, Software as a Service (SaaS) Contractsappears for Delivery Method on the product’s detail page. When you make the purchase, you will be directed to the product’s website for account setup and configuration. The usage charges will then appear on your regular AWS account billing report.

To subscribe with a SaaS contract

  1. Choose Continue to start the subscription. You can choose the quantities or units you want, length of subscription (if multiple options are available), and automatic renewal.

  2. After you have made your selections, choose Create Contract.

  3. Choose Set Up Your Account, which takes you to the company’s website. While your account is being configured and the payment is being verified, you will see the following message on the AWS Marketplace details page for the product. 

After configuration is complete, if you return to the product page, you will see the following message. The software will appear under Your Marketplace Software when you are signed in to your AWS Marketplace account. You can now start using the software. If you do not complete the setup process for your account, the following message will be displayed if you revisit that offering on AWS Marketplace. Follow the link to complete your account setup. 

You access the software subscription from the software company’s website using the account you created on their website. You can also find website links for any software subscriptions you purchased through AWS Marketplace under Your Marketplace Software when you are signed in to your AWS Marketplace account.

Frequently Asked Questions

Can I change the units for an existing subscription?

Yes, you can increase the number of units for your subscription by returning to the details page for the software product. From there you can increase, but cannot decrease, the units.

Can I modify the automatic renewal settings of my subscription after I have subscribed?

Yes. Visit the fulfillment page of the product and choose Modify Renewal. You can cancel your renewal there.

You’ll find all the fulfillment pages for your products on the Your Marketplace Software page.

Can I cancel my subscription?

You have 48 hours from the time of purchase to cancel a subscription. After 48 hours, if you have questions about a seller’s policies, contact them directly by visiting their website, signing in to your account, and following their contact instructions. To cancel a subscription during the 48-hour grace period, contact AWS Support using the Support Center.

Can I change the duration for an existing contract?

Yes, you can extend the length of the contract at any time. However, you cannot decrease the size or duration of your contract.

What if I do not complete the setup process for my account after I enter the contract?

When you purchase a contract, you buy an entitlement to use that product for the duration of the contract. If you do not set up your account with the seller at the time of purchase, you can find a link to the product registration page on the product fulfillment page.

Are SaaS contracts available for the AWS GovCloud (US) Region?