Removing a product from AWS Marketplace - AWS Marketplace

Removing a product from AWS Marketplace

After you publish your product, you can remove it from AWS Marketplace. This is also referred to as sunset. To remove a product, identify the product and submit a request to remove it, along with a reason for removal and a contact email address for you. You can also provide a replacement product ID if you're replacing the current product with a new one. After you request product removal, new customers will no longer be able to subscribe to the product. You're required to support any existing customers for a minimum of 90 days. This topic provides more information about AWS Marketplace removal conditions and shows you how to remove a product from AWS Marketplace.

We process requests for product removal from AWS Marketplace with the following conditions:

  • The product is removed from AWS Marketplace search, browse, and other discovery tools. Any Subscribe button or functionality is disabled, and messaging on the page clearly indicates the product is no longer available. The product detail page is still accessible using the URL and might be indexed in public search engines.

  • A reason for removal must be specified (for example, end of support, end of product updates, or replacement product). For the requirements for continuing support for removed products, see Terms and Conditions for AWS Marketplace Sellers.

  • AWS Marketplace contacts current buyers through an email message informing them of the product removal, reasons for the removal, and to provide seller contact information.

  • Current buyers do retain access to the software until they cancel their subscription. They aren't affected in any way by the product's removal.

To remove a product created using the AWS Marketplace Management Portal

  1. Open the AWS Marketplace Management Portal at https://aws.amazon.com/marketplace/management/tour/, and then sign in to your seller account.

  2. Choose the Products tab, and then choose Server.

  3. On your product page, under Server products, locate the product that you want to remove. From the Request changes dropdown list, choose Update product visibility.

  4. On the Update product visibility page, select Restricted.

  5. (Optional) Provide a Replacement Product ID, if there is another product that will take the place of the product you are removing.

  6. Review the information for accuracy, and then choose Submit.

A What’s next informational page displays after you submit the product removal request. The AWS Marketplace Seller Operations reviews and processes your request. Check the status of your submission by viewing Requests.

After your product is removed, the product appears in the Current Products list in the AWS Marketplace Management Portal. In Current Products, the only action that you can perform is downloading the spreadsheet for the product. You can't edit or submit another sunset request.

If you have questions about product removals, contact the AWS Marketplace Seller Operations team.