Troubleshooting SaaS products
The following topics explain how to troubleshoot common SaaS product issues and error messages in AWS Marketplace.
Common SaaS error messages
The following table lists the most common SaaS error messages and their solutions.
| Error Message | Solution |
|---|---|
| Agreement creation failed due to seller compliance issues or an unsupported offer currency in your region. Contact the seller to ensure the correct offer is extended to you. |
By design, AWS Marketplace prevents sellers from buying their own products. Please use a different account and allow list that account to your product for testing purposes. For more information, see Configuring SaaS product settings in AWS Marketplace. |
UsageBasedPricingTerm can't be updated until xxx-xx-xxT00:00:00Z because you have requested a price increase in the past 120 days. |
Your product might have active subscriptions. Due to these active subscriptions, you need to wait for the effective change date to pass before modifying your listing. This is a standard procedure to ensure service continuity for your current subscribers. If you have questions or need further assistance, contact the AWS Marketplace seller operations |
|
INVALID_FULFILLMENT_URL Provide the correct format for the fulfillment URL. Begin with 'https://' |
Ensure URL starts with Validate URL format and accessibility Test fulfillment endpoint before submission Correct format: https://your-saas-app.com/fulfillment For more information, refer to Configuring SaaS product settings in AWS Marketplace. |
| You do not have sufficient permissions to access this page. |
If you encounter an error when choosing the Offers tab in the AWS Marketplace Management Portal, ensure that you meet the prerequisites at For more information, refer to How can a seller resolve errors when access the Offers tab in the Private offer FAQ, earlier in this guide. |
| INVALID_MEDIA_LOCATION |
Ensure Amazon S3 URLs are accessible and properly formatted https://s3.amazonaws.com/your-bucket/your-logo.png Logo requirements:
|
| Remove unsupported characters |
Use standard ASCII characters in product descriptions For more information, see Providing metadata for AWS Marketplace products earlier in this guide. |
|
DUPLICATE_SELLER_ENTITY A seller entity already exists for this account. |
Check existing seller registration status Use Contact AWS Marketplace support if duplicate registration persists For more information, refer to Registration process earlier in this guide. |
|
SELLER_ENTITLEMENT_EXISTS This principal already has entitlements to be a seller in AWS Marketplace. |
Verify current seller status in the AWS Marketplace Management Portal Use appropriate update operations instead of creation Review IAM permissions and roles For more information, refer to Registration process earlier in this guide. |
|
UNSUPPORTED_DELIVERY_OPTION The existing default URL-based SaaS products cannot be updated to use API delivery options. |
Create new product for API-based delivery Cannot convert between URL-based and API-based SaaS products Plan product architecture before initial creation |
|
INCOMPATIBLE_DELIVERY_OPTION_TYPES You provided an |
Create separate products for different delivery types Choose either API or URL-based delivery at product creation Review product requirements before setup |
