Getting help and support - Amazon Nimble Studio

Getting help and support

There are several ways to get the help you need when you encounter an issue deploying or using Amazon Nimble Studio. See the following sections to learn about the different support options that are available to you.

AWS Support Center

The AWS Support Center gives you access to a variety of resources. There are links to the knowledge center, knowledge center videos, AWS documentation, plus training and certification.

Nimble Studio forum

If you have a specific question, and would like to get answers from the community and AWS forum moderators, visit the Nimble Studio forum.

Nimble Studio help page

If you're working in your studio’s Nimble Studio portal and you need help, choose your name in the upper right-hand corner, and choose Help from the dropdown menu.

The Nimble Studio help page offers you two options for getting help. It links you to the official AWS Documentation for Nimble Studio, and it also links you to a form that will allow you to send a message directly to an AWS sales representative.

            Nimble Studio Dropdown Menu

AWS Thinkbox Deadline documentation

If you need help with your render farm or want to learn more about how Deadline works, check out the AWS Thinkbox Deadline Documentation. Make sure to look at the documentation for the version of Deadline that your studio is using.

AWS Premium Support plans

Our Support plans are designed to give you the right tools and access to expertise so that you can be successful with leveraging AWS to help you optimize performance, manage risk, and keep costs under control. For more information about AWS Support plans, see Compare AWS Support Plans.

For more information about how AWS can support you, visit the Contact us page.