Managing the Amazon Pinpoint voice channel

You can use the Amazon Pinpoint console to enable the voice channel for a project and to manage settings that apply to the voice channel for your Amazon Pinpoint account. For example, you can request production access for your account, or request dedicated phone numbers for sending voice messages.

Enabling the voice channel

Before you can use Amazon Pinpoint to send voice messages, you have to enable the voice channel for one or more projects. To learn how to create a new project and enable the voice channel for it, see Setting up the Amazon Pinpoint voice channel. To enable the voice channel for an existing project, complete the following steps.

Note that the settings that you choose for the voice channel also apply to the SMS channel for the project. If you want to send both voice and SMS messages from the project, choose settings that support your goals for both channels. To learn more, see Amazon Pinpoint SMS channel.

To enable the voice channel for an existing project

1. Open the Amazon Pinpoint console at https://console.aws.amazon.com/pinpoint/.

2. On the All projects page, choose the project that you want to enable the voice channel for.

3. In the navigation pane, under Settings, choose SMS and voice.

4. On the SMS and voice page, next to SMS settings, choose Edit.

5. Select Enable the voice channel for this project.

6. Choose Save changes.

7. On the SMS and voice page, under Number settings, refer to the table to determine whether any phone numbers that are already associated with your account can be used to send voice messages. If there are, the Voice column displays Enabled next to each phone number that you can use to send voice messages. If there aren't, Request a phone number in the Amazon Pinpoint SMS User Guide.