Quotas in Amazon Polly - Amazon Polly

Quotas in Amazon Polly

Amazon Polly applies quotas to customer traffic by rejecting excessive requests. The default quota for the SynthesizeSpeech request with standard voices is 80 transactions per second (tps), in a single region, for a single AWS account. If limits did not increase, and if you generated 100 SynthesizeSpeech requests per second using a standard voice, 80 requests per second would succeed, and 20 requests per second would be throttled by Amazon Polly. These requests would return a response with HTTP status 400, and a response header indicating ThrottlingException. Amazon Polly also throttles traffic to all operations based on the request rate.

Speech synthesis limit examples

  • Synthesize the first 24 letters of the English alphabet one letter at a time. If the synthesis of each letter took less than 50 milliseconds, with an operation limit of eight tps, synthesizing 24 letters would take at least three seconds. During that time, you could synthesize up to eight letters per second. Any further requests would be throttled. As the requests last a short time, they would be synthesized serially without overlap.

  • Synthesize 16 paragraphs of text. If each paragraph was synthesized and fully received on the client side in two seconds or less, with an operation limit of eight concurrent requests, it would take at least four seconds to synthesize all 16 articles. In the first second, you could start up to eight requests. During concurrent requests, any attempt to start a new synthesis would be throttled due to the concurrency limit. You could synthesize the remaining eight paragraphs after the first two seconds, after the first batch of requests finishes.

Keep the following limits in mind when using Amazon Polly.

Supported regions

For a list of AWS Regions where Amazon Polly is available, see Amazon Polly Endpoints and Quotas in the Amazon Web Services General Reference.

Quotas and throttle rates

The following table defines throttle rates per Amazon Polly operation. You can use the AWS Management Console to request quota increases for the adjustable quotas when needed.








Any 2 transactions per second (tps) from these operations combined.

Maximum allowed burst of 4 tps.



80 tps with a burst limit of 100 tps


Generative voice: 8 tps

Long-form voice: 8 tps with a burst limit of 10 tps

Neural voice: 8 tps with a burst limit of 10 tps

Standard voice: 80 tps with a burst limit of 100 tps


Generative voice: 1 tps

Long-form voice: 1 tps

Neural voice: 1 tps

Standard voice: 10 tps with a burst limit of 12 tps

GetSynthesizeSpeechTask and ListSynthesizeSpeechTask

Maximum allowed 10 tps combined

Concurrent requests

For generative voice, Amazon Polly supports up to 26 concurrent requests. For long-form voice, Amazon Polly supports up to 26 concurrent requests. For neural voice, Amazon Polly supports 8 tps with a burst limit of 10 tps, for up to 18 concurrent requests. Amazon Polly also supports limits for concurrent requests. For standard voice, Amazon Polly supports 80 tps for up to 80 concurrent requests.

Best practices to mitigate throttling

  • Retry throttles with backoff and jitter so you can spread the load over a short period of time, and handle unexpected peaks in usage without compromising availability. AWS Code Sample Catalog is already configured to do this by default in many programming languages. Visit feature retry behavior to see the details.

  • Use Amazon Polly metrics. Amazon Polly automatically publishes to CloudWatch to analyze your current usage and forecast usage growth.


Before requesting a quota increase (where applicable), calculate your tps needs following the guidelines on this page. Amazon Polly secures only the required computational resources according to customer demand in order to keep your costs low.

Pronunciation lexicons

  • You can store up to 100 lexicons per account.

  • Lexicon names can be an alphanumeric string up to 20 characters long.

  • Each lexicon can be up to 40,000 characters in size. (Note that the size of the lexicon affects the latency of the SynthesizeSpeech operation.)

  • You can specify up to 100 characters for each <phoneme> or <alias> replacement in a lexicon.

For information about using lexicons, see Managing lexicons.

SynthesizeSpeech API operations

When estimating the usage of SynthesizeSpeech, keep in mind that the audio produced by Amazon Polly, especially for interactive applications, usually takes at least several seconds to be played. This reduces the rate of requests to SynthesizeSpeech, even for a large number of concurrent consumers. Additionally, Amazon Polly throttles SynthesizeSpeech requests by the number of concurrent requests that it synthesizes. There is no separate setting for concurrent requests. The concurrent requests limit has always the same value as the number of tps allowed and scales with it.

Short story example application. You can use Amazon Polly to build an application that plays a series of short stories. With this kind of app, the first story would start playing, and then the next, and so on, until a user quit the application. Each story would take around 0.5 seconds to synthesize and 10 seconds to play. In this scenario, you could expect one call to SynthesizeSpeech for every 10 seconds that the customer spent using the application. This would translate to one call per second for every 10 customers who were concurrently using the application. If you had 1000 customers concurrently using the application, you could expect an average call rate to SynthesizeSpeech of only 100 transactions per second.

Note the following limits related to using the SynthesizeSpeech API operation:

  • The size of the input text can be up to 3000 billed characters (6000 total characters). SSML tags are not counted as billed characters.

  • You can specify up to five lexicons to apply to the input text.

  • The output audio stream (synthesis) is limited to 10 minutes. After this is reached, any remaining speech is cut off.

For more information, see SynthesizeSpeech.


Some limitations of the SynthesizeSpeech API operation can be bypassed using the StartSythensizeSpeechTask API operation. For more information, see Creating long audio files.

SpeechSynthesisTask API operations

Note the following limit relating to using the StartSpeechSynthesisTask, GetSpeechSynthesisTask, and ListSpeechSynthesisTasks API operations:

  • The size of the input text can be up to 100,000 billed characters (200,000 total characters). SSML tags are not counted as billed characters.

  • You can specify up to five lexicons to apply to the input text.

Speech Synthesis Markup Language (SSML)

Note the following limits related to using SSML:

  • The <audio>, <lexicon>, <lookup>, and <voice> tags are not supported.

  • <break> elements can specify a maximum duration of 10 seconds each.

  • The <prosody> tag doesn't support values for the rate attribute lower than -80%.

For more information, see Generating speech from SSML documents.