Searches for related items across all cases within a domain. This is a global search operation that returns related items from multiple cases, unlike the case-specific
SearchRelatedItems API.
Use cases Following are common uses cases for this API:
- Find cases with similar issues across the domain. For example, search for all cases containing comments about "product defect" to identify patterns and existing solutions.
- Locate all cases associated with specific contacts or orders. For example, find all cases linked to a contactArn to understand the complete customer journey.
- Monitor SLA compliance across cases. For example, search for all cases with "Active" SLA status to prioritize remediation efforts.
Important things to know- This API returns case identifiers, not complete case objects. To retrieve full case details, you must make additional calls to the GetCase API for each returned case ID.
- This API searches across related items content, not case fields. Use the SearchCases API to search within case field values.
Endpoints: See
Amazon Connect endpoints and quotas.
This cmdlet automatically pages all available results to the pipeline - parameters related to iteration are only needed if you want to manually control the paginated output. To disable autopagination, use -NoAutoIteration.