Amazon Connect endpoints and quotas - AWS General Reference

Amazon Connect endpoints and quotas

The following are the service endpoints and service quotas for this service. To connect programmatically to an AWS service, you use an endpoint. In addition to the standard AWS endpoints, some AWS services offer FIPS endpoints in selected Regions. For more information, see AWS service endpoints. Service quotas, also referred to as limits, are the maximum number of service resources or operations for your AWS account. For more information, see AWS service quotas.

Service endpoints

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1

connect.us-east-1.amazonaws.com

connect-fips.us-east-1.amazonaws.com

HTTPS

HTTPS

US West (Oregon) us-west-2

connect.us-west-2.amazonaws.com

connect-fips.us-west-2.amazonaws.com

HTTPS

HTTPS

Asia Pacific (Mumbai) ap-south-1 connect.ap-south-1.amazonaws.com HTTPS
Asia Pacific (Singapore) ap-southeast-1 connect.ap-southeast-1.amazonaws.com HTTPS
Asia Pacific (Sydney) ap-southeast-2 connect.ap-southeast-2.amazonaws.com HTTPS
Asia Pacific (Tokyo) ap-northeast-1 connect.ap-northeast-1.amazonaws.com HTTPS
Europe (Frankfurt) eu-central-1 connect.eu-central-1.amazonaws.com HTTPS
Europe (London) eu-west-2 connect.eu-west-2.amazonaws.com HTTPS
AWS GovCloud (US-West) us-gov-west-1

connect.us-gov-west-1.amazonaws.com

connect.us-gov-west-1.amazonaws.com

HTTPS

HTTPS

Amazon Connect Contact Lens endpoints

The Amazon Connect Contact Lens Service has the following endpoints.

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1 contact-lens.us-east-1.amazonaws.com HTTPS
US West (Oregon) us-west-2 contact-lens.us-west-2.amazonaws.com HTTPS
Asia Pacific (Sydney) ap-southeast-2 contact-lens.ap-southeast-2.amazonaws.com HTTPS
Asia Pacific (Tokyo) ap-northeast-1 contact-lens.ap-northeast-1.amazonaws.com HTTPS
Canada (Central) ca-central-1 contact-lens.ca-central-1.amazonaws.com HTTPS
Europe (Frankfurt) eu-central-1 contact-lens.eu-central-1.amazonaws.com HTTPS
Europe (London) eu-west-2 contact-lens.eu-west-2.amazonaws.com HTTPS

Amazon Connect Participant Service endpoints

The Amazon Connect Participant Service has the following endpoints.

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1

participant.connect.us-east-1.amazonaws.com

participant.connect-fips.us-east-1.amazonaws.com

HTTPS

HTTPS

US West (Oregon) us-west-2

participant.connect.us-west-2.amazonaws.com

participant.connect-fips.us-west-2.amazonaws.com

HTTPS

HTTPS

Asia Pacific (Singapore) ap-southeast-1 participant.connect.ap-southeast-1.amazonaws.com HTTPS
Asia Pacific (Sydney) ap-southeast-2 participant.connect.ap-southeast-2.amazonaws.com HTTPS
Asia Pacific (Tokyo) ap-northeast-1 participant.connect.ap-northeast-1.amazonaws.com HTTPS
Canada (Central) ca-central-1 participant.connect.ca-central-1.amazonaws.com HTTPS
Europe (Frankfurt) eu-central-1 participant.connect.eu-central-1.amazonaws.com HTTPS
Europe (London) eu-west-2 participant.connect.eu-west-2.amazonaws.com HTTPS
AWS GovCloud (US-West) us-gov-west-1

participant.connect.us-gov-west-1.amazonaws.com

participant.connect.us-gov-west-1.amazonaws.com

HTTPS

HTTPS

Amazon Connect Customer Profiles endpoints

The Amazon Connect Customer Profiles Service has the following endpoints.

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1 profile.us-east-1.amazonaws.com HTTPS
US West (Oregon) us-west-2 profile.us-west-2.amazonaws.com HTTPS
Asia Pacific (Singapore) ap-southeast-1 profile.ap-southeast-1.amazonaws.com HTTPS
Asia Pacific (Sydney) ap-southeast-2 profile.ap-southeast-2.amazonaws.com HTTPS
Asia Pacific (Tokyo) ap-northeast-1 profile.ap-northeast-1.amazonaws.com HTTPS
Canada (Central) ca-central-1 profile.ca-central-1.amazonaws.com HTTPS
Europe (Frankfurt) eu-central-1 profile.eu-central-1.amazonaws.com HTTPS
Europe (London) eu-west-2 profile.eu-west-2.amazonaws.com HTTPS

AppIntegrations Service endpoints

The AppIntegrations Service has the following endpoints.

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1 app-integrations.us-east-1.amazonaws.com HTTPS
US West (Oregon) us-west-2 app-integrations.us-west-2.amazonaws.com HTTPS
Asia Pacific (Singapore) ap-southeast-1 app-integrations.ap-southeast-1.amazonaws.com HTTPS
Asia Pacific (Sydney) ap-southeast-2 app-integrations.ap-southeast-2.amazonaws.com HTTPS
Asia Pacific (Tokyo) ap-northeast-1 app-integrations.ap-northeast-1.amazonaws.com HTTPS
Canada (Central) ca-central-1 app-integrations.ca-central-1.amazonaws.com HTTPS
Europe (Frankfurt) eu-central-1 app-integrations.eu-central-1.amazonaws.com HTTPS
Europe (London) eu-west-2 app-integrations.eu-west-2.amazonaws.com HTTPS

Service quotas

Name Default Adjustable
AWS Lambda functions per instance 35 Yes
Agent status per instance 50 No
Amazon Connect instance count 2 Yes
Amazon Lex V2 bot aliases per instance 100 Yes
Amazon Lex bots per instance 50 Yes
Concurrent active calls per instance 10 Yes
Concurrent active chats per instance 100 Yes
Concurrent active tasks per instance 2,500 Yes
Contact flows per instance 100 Yes
Hours of operation per instance 100 Yes
Phone numbers per instance 5 Yes
Prompts per instance 500 Yes
Queues per instance 50 Yes
Queues per routing profile per instance 50 Yes
Quick connects per instance 100 Yes
Rate of AssociateQueueQuickConnects API requests 2 per second Yes
Rate of AssociateRoutingProfileQueues API requests 2 per second Yes
Rate of CreateQueue API requests 2 per second Yes
Rate of CreateQuickConnect API requests 2 per second Yes
Rate of CreateRoutingProfile API requests 2 per second Yes
Rate of CreateUser API requests 2 per second Yes
Rate of CreateUserHierarchyGroup API requests 2 per second Yes
Rate of DeleteQuickConnect API requests 2 per second Yes
Rate of DeleteUser API requests 2 per second Yes
Rate of DeleteUserHierarchyGroup API requests 2 per second Yes
Rate of DescribeHoursOfOperation API requests 2 per second Yes
Rate of DescribeQueue API requests 2 per second Yes
Rate of DescribeQuickConnect API requests 2 per second Yes
Rate of DescribeRoutingProfile API requests 2 per second Yes
Rate of DescribeUser API requests 2 per second Yes
Rate of DescribeUserHierarchyGroup API requests 2 per second Yes
Rate of DescribeUserHierarchyStructure API requests 2 per second Yes
Rate of DisassociateQueueQuickConnects API requests 2 per second Yes
Rate of DisassociateRoutingProfileQueues API requests 2 per second Yes
Rate of GetContactAttributes API requests 2 per second Yes
Rate of GetCurrentMetricData API requests 5 per second Yes
Rate of GetFederationToken API requests 2 per second Yes
Rate of GetMetricData API requests 5 per second Yes
Rate of ListContactFlows API requests 2 per second Yes
Rate of ListHoursOfOperations API requests 2 per second Yes
Rate of ListPhoneNumbers API requests 2 per second Yes
Rate of ListQueueQuickConnects API requests 2 per second Yes
Rate of ListQueues API requests 2 per second Yes
Rate of ListQuickConnects API requests 2 per second Yes
Rate of ListRoutingProfileQueues API requests 2 per second Yes
Rate of ListRoutingProfiles API requests 2 per second Yes
Rate of ListSecurityProfiles API requests 2 per second Yes
Rate of ListTagsForResource API requests 2 per second Yes
Rate of ListUserHierarchyGroups API requests 2 per second Yes
Rate of ListUsers API requests 2 per second Yes
Rate of StartOutboundVoiceContact API requests 2 per second Yes
Rate of StopContact API requests 2 per second Yes
Rate of TagResource API requests 2 per second Yes
Rate of UntagResource API requests 2 per second Yes
Rate of UpdateContactAttributes API requests 2 per second Yes
Rate of UpdateQueueHoursOfOperation API requests 2 per second Yes
Rate of UpdateQueueMaxContacts API requests 2 per second Yes
Rate of UpdateQueueName API requests 2 per second Yes
Rate of UpdateQueueOutboundCallerConfig API requests 2 per second Yes
Rate of UpdateQueueStatus API requests 2 per second Yes
Rate of UpdateQuickConnectConfig API requests 2 per second Yes
Rate of UpdateQuickConnectName API requests 2 per second Yes
Rate of UpdateRoutingProfileConcurrency API requests 2 per second Yes
Rate of UpdateRoutingProfileDefaultOutboundQueue API requests 2 per second Yes
Rate of UpdateRoutingProfileName API requests 2 per second Yes
Rate of UpdateRoutingProfileQueues API requests 2 per second Yes
Rate of UpdateUserHierarchy API requests 2 per second Yes
Rate of UpdateUserHierarchyGroupName API requests 2 per second Yes
Rate of UpdateUserIdentityInfo API requests 2 per second Yes
Rate of UpdateUserPhoneConfig API requests 2 per second Yes
Rate of UpdateUserRoutingProfile API requests 2 per second Yes
Rate of UpdateUserSecurityProfiles API requests 2 per second Yes
Reports per instance 500 Yes
Routing profiles per instance 100 Yes
Scheduled reports per instance 50 Yes
Security profiles per instance 100 Yes
User hierarchy groups per instance 500 Yes
Users per instance 500 Yes

Amazon Connect Customer Profiles service quotas

The Amazon Connect Customer Profiles Service has the following quotas.

Name Default Adjustable
Amazon Connect Customer Profiles domain count 100 Yes
Keys per object type 10 Yes
Maximum expiration in days 1,096 Yes
Maximum number of integrations 50 Yes
Maximum size of all objects for a profile 5,120 Kilobytes Yes
Object and profile maximum size 250 Kilobytes No
Object types per domain 100 Yes
Objects per profile 100 Yes

For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide.