Amazon Connect endpoints and quotas
The following are the service endpoints and service quotas for this service. To connect programmatically to an AWS service, you use an endpoint. In addition to the standard AWS endpoints, some AWS services offer FIPS endpoints in selected Regions. For more information, see AWS service endpoints. Service quotas, also referred to as limits, are the maximum number of service resources or operations for your AWS account. For more information, see AWS service quotas.
Service endpoints
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
connect.us-east-1.amazonaws.com connect-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
connect.us-west-2.amazonaws.com connect-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Asia Pacific (Mumbai) | ap-south-1 | connect.ap-south-1.amazonaws.com | HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | connect.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | connect.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | connect.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 | connect.ca-central-1.amazonaws.com | HTTPS |
| Europe (Frankfurt) | eu-central-1 | connect.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | connect.eu-west-2.amazonaws.com | HTTPS |
| AWS GovCloud (US-West) | us-gov-west-1 |
connect.us-gov-west-1.amazonaws.com connect.us-gov-west-1.amazonaws.com |
HTTPS HTTPS |
Amazon Connect Contact Lens endpoints
The Amazon Connect Contact Lens Service has the following endpoints.
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 | contact-lens.us-east-1.amazonaws.com | HTTPS |
| US West (Oregon) | us-west-2 | contact-lens.us-west-2.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | contact-lens.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | contact-lens.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 | contact-lens.ca-central-1.amazonaws.com | HTTPS |
| Europe (Frankfurt) | eu-central-1 | contact-lens.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | contact-lens.eu-west-2.amazonaws.com | HTTPS |
Amazon Connect Participant Service endpoints
The Amazon Connect Participant Service has the following endpoints.
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
participant.connect.us-east-1.amazonaws.com participant.connect-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
participant.connect.us-west-2.amazonaws.com participant.connect-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | participant.connect.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | participant.connect.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | participant.connect.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 | participant.connect.ca-central-1.amazonaws.com | HTTPS |
| Europe (Frankfurt) | eu-central-1 | participant.connect.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | participant.connect.eu-west-2.amazonaws.com | HTTPS |
| AWS GovCloud (US-West) | us-gov-west-1 |
participant.connect.us-gov-west-1.amazonaws.com participant.connect.us-gov-west-1.amazonaws.com |
HTTPS HTTPS |
Amazon Connect Customer Profiles endpoints
The Amazon Connect Customer Profiles Service has the following endpoints.
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 | profile.us-east-1.amazonaws.com | HTTPS |
| US West (Oregon) | us-west-2 | profile.us-west-2.amazonaws.com | HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | profile.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | profile.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | profile.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 | profile.ca-central-1.amazonaws.com | HTTPS |
| Europe (Frankfurt) | eu-central-1 | profile.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | profile.eu-west-2.amazonaws.com | HTTPS |
AppIntegrations Service endpoints
The AppIntegrations Service has the following endpoints.
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 | app-integrations.us-east-1.amazonaws.com | HTTPS |
| US West (Oregon) | us-west-2 | app-integrations.us-west-2.amazonaws.com | HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | app-integrations.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | app-integrations.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | app-integrations.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 | app-integrations.ca-central-1.amazonaws.com | HTTPS |
| Europe (Frankfurt) | eu-central-1 | app-integrations.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | app-integrations.eu-west-2.amazonaws.com | HTTPS |
Service quotas
| Name | Default | Adjustable |
|---|---|---|
| AWS Lambda functions per instance | All supported Regions: 35 |
Yes |
| Agent status per instance | All supported Regions: 50 | No |
| Amazon Connect instance count | All supported Regions: 2 |
Yes |
| Amazon Lex V2 bot aliases per instance | All supported Regions: 100 |
Yes |
| Amazon Lex bots per instance | All supported Regions: 50 |
Yes |
| Concurrent active calls per instance | All supported Regions: 10 |
Yes |
| Concurrent active chats per instance | All supported Regions: 100 |
Yes |
| Concurrent active tasks per instance | All supported Regions: 2,500 |
Yes |
| Contact flows per instance | All supported Regions: 100 |
Yes |
| Hours of operation per instance | All supported Regions: 100 |
Yes |
| Phone numbers per instance | All supported Regions: 5 |
Yes |
| Prompts per instance | All supported Regions: 500 |
Yes |
| Queues per instance | All supported Regions: 50 |
Yes |
| Queues per routing profile per instance | All supported Regions: 50 |
Yes |
| Quick connects per instance | All supported Regions: 100 |
Yes |
| Rate of AssociateQueueQuickConnects API requests | All supported Regions: 2 per second |
Yes |
| Rate of AssociateRoutingProfileQueues API requests | All supported Regions: 2 per second |
Yes |
| Rate of CreateQueue API requests | All supported Regions: 2 per second |
Yes |
| Rate of CreateQuickConnect API requests | All supported Regions: 2 per second |
Yes |
| Rate of CreateRoutingProfile API requests | All supported Regions: 2 per second |
Yes |
| Rate of CreateUser API requests | All supported Regions: 2 per second |
Yes |
| Rate of CreateUserHierarchyGroup API requests | All supported Regions: 2 per second |
Yes |
| Rate of DeleteQuickConnect API requests | All supported Regions: 2 per second |
Yes |
| Rate of DeleteUser API requests | All supported Regions: 2 per second |
Yes |
| Rate of DeleteUserHierarchyGroup API requests | All supported Regions: 2 per second |
Yes |
| Rate of DescribeHoursOfOperation API requests | All supported Regions: 2 per second |
Yes |
| Rate of DescribeQueue API requests | All supported Regions: 2 per second |
Yes |
| Rate of DescribeQuickConnect API requests | All supported Regions: 2 per second |
Yes |
| Rate of DescribeRoutingProfile API requests | All supported Regions: 2 per second |
Yes |
| Rate of DescribeUser API requests | All supported Regions: 2 per second |
Yes |
| Rate of DescribeUserHierarchyGroup API requests | All supported Regions: 2 per second |
Yes |
| Rate of DescribeUserHierarchyStructure API requests | All supported Regions: 2 per second |
Yes |
| Rate of DisassociateQueueQuickConnects API requests | All supported Regions: 2 per second |
Yes |
| Rate of DisassociateRoutingProfileQueues API requests | All supported Regions: 2 per second |
Yes |
| Rate of GetContactAttributes API requests | All supported Regions: 2 per second |
Yes |
| Rate of GetCurrentMetricData API requests | All supported Regions: 5 per second |
Yes |
| Rate of GetFederationToken API requests | All supported Regions: 2 per second |
Yes |
| Rate of GetMetricData API requests | All supported Regions: 5 per second |
Yes |
| Rate of ListContactFlows API requests | All supported Regions: 2 per second |
Yes |
| Rate of ListHoursOfOperations API requests | All supported Regions: 2 per second |
Yes |
| Rate of ListPhoneNumbers API requests | All supported Regions: 2 per second |
Yes |
| Rate of ListQueueQuickConnects API requests | All supported Regions: 2 per second |
Yes |
| Rate of ListQueues API requests | All supported Regions: 2 per second |
Yes |
| Rate of ListQuickConnects API requests | All supported Regions: 2 per second |
Yes |
| Rate of ListRoutingProfileQueues API requests | All supported Regions: 2 per second |
Yes |
| Rate of ListRoutingProfiles API requests | All supported Regions: 2 per second |
Yes |
| Rate of ListSecurityProfiles API requests | All supported Regions: 2 per second |
Yes |
| Rate of ListTagsForResource API requests | All supported Regions: 2 per second |
Yes |
| Rate of ListUserHierarchyGroups API requests | All supported Regions: 2 per second |
Yes |
| Rate of ListUsers API requests | All supported Regions: 2 per second |
Yes |
| Rate of StartOutboundVoiceContact API requests | All supported Regions: 2 per second |
Yes |
| Rate of StopContact API requests | All supported Regions: 2 per second |
Yes |
| Rate of TagResource API requests | All supported Regions: 2 per second |
Yes |
| Rate of UntagResource API requests | All supported Regions: 2 per second |
Yes |
| Rate of UpdateContactAttributes API requests | All supported Regions: 2 per second |
Yes |
| Rate of UpdateQueueHoursOfOperation API requests | All supported Regions: 2 per second |
Yes |
| Rate of UpdateQueueMaxContacts API requests | All supported Regions: 2 per second |
Yes |
| Rate of UpdateQueueName API requests | All supported Regions: 2 per second |
Yes |
| Rate of UpdateQueueOutboundCallerConfig API requests | All supported Regions: 2 per second |
Yes |
| Rate of UpdateQueueStatus API requests | All supported Regions: 2 per second |
Yes |
| Rate of UpdateQuickConnectConfig API requests | All supported Regions: 2 per second |
Yes |
| Rate of UpdateQuickConnectName API requests | All supported Regions: 2 per second |
Yes |
| Rate of UpdateRoutingProfileConcurrency API requests | All supported Regions: 2 per second |
Yes |
| Rate of UpdateRoutingProfileDefaultOutboundQueue API requests | All supported Regions: 2 per second |
Yes |
| Rate of UpdateRoutingProfileName API requests | All supported Regions: 2 per second |
Yes |
| Rate of UpdateRoutingProfileQueues API requests | All supported Regions: 2 per second |
Yes |
| Rate of UpdateUserHierarchy API requests | All supported Regions: 2 per second |
Yes |
| Rate of UpdateUserHierarchyGroupName API requests | All supported Regions: 2 per second |
Yes |
| Rate of UpdateUserIdentityInfo API requests | All supported Regions: 2 per second |
Yes |
| Rate of UpdateUserPhoneConfig API requests | All supported Regions: 2 per second |
Yes |
| Rate of UpdateUserRoutingProfile API requests | All supported Regions: 2 per second |
Yes |
| Rate of UpdateUserSecurityProfiles API requests | All supported Regions: 2 per second |
Yes |
| Reports per instance | All supported Regions: 500 |
Yes |
| Routing profiles per instance | All supported Regions: 100 |
Yes |
| Scheduled reports per instance | All supported Regions: 50 |
Yes |
| Security profiles per instance | All supported Regions: 100 |
Yes |
| User hierarchy groups per instance | All supported Regions: 500 |
Yes |
| Users per instance | All supported Regions: 500 |
Yes |
Amazon Connect Customer Profiles service quotas
The Amazon Connect Customer Profiles Service has the following quotas.
| Name | Default | Adjustable |
|---|---|---|
| Amazon Connect Customer Profiles domain count | All supported Regions: 100 |
Yes |
| Keys per object type | All supported Regions: 10 |
Yes |
| Maximum expiration in days | All supported Regions: 1,096 |
Yes |
| Maximum number of integrations | All supported Regions: 50 |
Yes |
| Maximum size of all objects for a profile | All supported Regions: 51,200 Kilobytes |
Yes |
| Object and profile maximum size | All supported Regions: 250 Kilobytes | No |
| Object types per domain | All supported Regions: 100 |
Yes |
| Objects per profile | All supported Regions: 1,000 |
Yes |
For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide.
