Amazon Connect endpoints and quotas
The following are the service endpoints and service quotas for this service. To connect programmatically to an AWS service, you use an endpoint. In addition to the standard AWS endpoints, some AWS services offer FIPS endpoints in selected Regions. For more information, see AWS service endpoints. Service quotas, also referred to as limits, are the maximum number of service resources or operations for your AWS account. For more information, see AWS service quotas.
Service endpoints
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 | connect.us-east-1.amazonaws.com | HTTPS |
| US West (Oregon) | us-west-2 | connect.us-west-2.amazonaws.com | HTTPS |
| Africa (Cape Town) | af-south-1 | connect.af-south-1.amazonaws.com | HTTPS |
| Asia Pacific (Seoul) | ap-northeast-2 | connect.ap-northeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | connect.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | connect.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | connect.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 | connect.ca-central-1.amazonaws.com | HTTPS |
| Europe (Frankfurt) | eu-central-1 | connect.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | connect.eu-west-2.amazonaws.com | HTTPS |
| AWS GovCloud (US-West) | us-gov-west-1 | connect.us-gov-west-1.amazonaws.com | HTTPS |
Amazon Connect Contact Lens endpoints
The Amazon Connect Contact Lens Service has the following endpoints.
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 | contact-lens.us-east-1.amazonaws.com | HTTPS |
| US West (Oregon) | us-west-2 | contact-lens.us-west-2.amazonaws.com | HTTPS |
| Asia Pacific (Seoul) | ap-northeast-2 | contact-lens.ap-northeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | contact-lens.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | contact-lens.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 | contact-lens.ca-central-1.amazonaws.com | HTTPS |
| Europe (Frankfurt) | eu-central-1 | contact-lens.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | contact-lens.eu-west-2.amazonaws.com | HTTPS |
Amazon Connect Participant Service endpoints
The Amazon Connect Participant Service has the following endpoints.
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
participant.connect.us-east-1.amazonaws.com participant.connect-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
participant.connect.us-west-2.amazonaws.com participant.connect-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Africa (Cape Town) | af-south-1 | participant.connect.af-south-1.amazonaws.com | HTTPS |
| Asia Pacific (Seoul) | ap-northeast-2 | participant.connect.ap-northeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | participant.connect.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | participant.connect.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | participant.connect.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 | participant.connect.ca-central-1.amazonaws.com | HTTPS |
| Europe (Frankfurt) | eu-central-1 | participant.connect.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | participant.connect.eu-west-2.amazonaws.com | HTTPS |
| AWS GovCloud (US-West) | us-gov-west-1 |
participant.connect.us-gov-west-1.amazonaws.com participant.connect.us-gov-west-1.amazonaws.com |
HTTPS HTTPS |
Amazon Connect Customer Profiles endpoints
The Amazon Connect Customer Profiles Service has the following endpoints.
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 | profile.us-east-1.amazonaws.com | HTTPS |
| US West (Oregon) | us-west-2 | profile.us-west-2.amazonaws.com | HTTPS |
| Africa (Cape Town) | af-south-1 | profile.af-south-1.amazonaws.com | HTTPS |
| Asia Pacific (Seoul) | ap-northeast-2 | profile.ap-northeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | profile.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | profile.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | profile.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 | profile.ca-central-1.amazonaws.com | HTTPS |
| Europe (Frankfurt) | eu-central-1 | profile.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | profile.eu-west-2.amazonaws.com | HTTPS |
AppIntegrations Service endpoints
The AppIntegrations Service has the following endpoints.
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
app-integrations.us-east-1.amazonaws.com app-integrations-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
app-integrations.us-west-2.amazonaws.com app-integrations-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Africa (Cape Town) | af-south-1 | app-integrations.af-south-1.amazonaws.com | HTTPS |
| Asia Pacific (Seoul) | ap-northeast-2 | app-integrations.ap-northeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | app-integrations.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | app-integrations.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | app-integrations.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 |
app-integrations.ca-central-1.amazonaws.com app-integrations-fips.ca-central-1.amazonaws.com |
HTTPS HTTPS |
| Europe (Frankfurt) | eu-central-1 | app-integrations.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | app-integrations.eu-west-2.amazonaws.com | HTTPS |
Amazon Connect Cases Service endpoints
The Amazon Connect Cases Service has the following endpoints.
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
cases.us-east-1.amazonaws.com cases-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
cases.us-west-2.amazonaws.com cases-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
Amazon Connect Voice ID Service endpoints
The Amazon Connect Voice ID Service has the following endpoints.
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
voiceid.us-east-1.amazonaws.com voiceid-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
voiceid.us-west-2.amazonaws.com voiceid-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | voiceid.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | voiceid.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | voiceid.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 |
voiceid.ca-central-1.amazonaws.com voiceid-fips.ca-central-1.amazonaws.com |
HTTPS HTTPS |
| Europe (Frankfurt) | eu-central-1 | voiceid.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | voiceid.eu-west-2.amazonaws.com | HTTPS |
Service quotas
| Name | Default | Adjustable | Description |
|---|---|---|---|
| AWS Lambda functions per instance | Each supported Region: 50 |
Yes |
The maximum number of AWS Lambda functions you can create in this instance in the current Region. |
| Agent status per instance | Each supported Region: 50 | No | The maximum number of agent statuses you can create in this instance in the current Region. This limit cannot be increased. |
| Agents per schedule | Each supported Region: 500 | No | The maximum number of agents per schedule in the current region. |
| Agents per staffing group | Each supported Region: 75 | No | The maximum number of agents per staffing group in the current region. |
| Allow customer caller ID on instance | Each supported Region: 0 |
Yes |
The setting to enable or disable custom caller ID in this instance in the current Region. |
| Amazon Connect instance count | Each supported Region: 2 |
Yes |
The maximum number of Amazon Connect instances you can create in this account in the current Region. |
| Amazon Lex V2 bot aliases per instance | Each supported Region: 100 |
Yes |
The maximum number of Amazon Lex V2 bot aliases you can use in this instance |
| Amazon Lex bots per instance | Each supported Region: 70 |
Yes |
The maximum number of Amazon Lex bots you can use in this instance in the current Region. |
| Capacity plan override uploads per instance | Each supported Region: 5,000 | No | The maximum number of capacity plan override uploads per instance in the current region. |
| Capacity plan user data uploads per instance | Each supported Region: 500 | No | The maximum number of capacity plan user data uploads per instance in the current region. |
| Capacity planning scenarios per instance | Each supported Region: 500 | No | The maximum number of capacity planning scenarios you can create in this instance in the current region. |
| Capacity plans per instance | Each supported Region: 500 | No | The maximum number of capacity plans you can create in this instance in the current region. |
| Concurrent active calls per instance | Each supported Region: 10 |
Yes |
The maximum number of concurrent active calls you can have in this instance in the current Region. If this is exceeded, contacts will get a fast busy tone, which indicates the transmission path to the called number is not available. |
| Concurrent active chats per instance | Each supported Region: 100 |
Yes |
The maximum number of concurrent active chats you can have in this instance in the current Region. If this is exceeded, additional chat sessions cannot be initiated. |
| Concurrent active tasks per instance | Each supported Region: 2,500 |
Yes |
The maximum number of concurrent active tasks you can have in this instance in the current Region. If this is exceeded, additional tasks cannot be created. |
| Concurrent uploads per instance | Each supported Region: 20 | No | The maximum number of uploads able to be processed at a time for an instance in the current region. |
| Contact flows per instance | Each supported Region: 100 |
Yes |
The maximum number of contact flows you can create in this instance in the current Region. |
| File size per upload of capacity plan overrides | Each supported Region: 250 | No | The maximum number of megabytes a capacity plan override file upload can be for an instance in the current region. |
| File size per upload of capacity plan user data | Each supported Region: 1,000 | No | The maximum number of megabytes a capacity plan user data file upload can be for an instance in the current region. |
| File size per upload of forecast overrides | Each supported Region: 250 | No | The maximum number of megabytes a forecast override file upload can be for an instance in the current region. |
| File size per upload of historical actuals | Each supported Region: 1,000 | No | The maximum number of megabytes a historical actuals upload can be for an instance in the current region. |
| Forecast groups per instance | Each supported Region: 500 | No | The maximum number of forecast groups you can create in this instance in the current region. |
| Forecast override uploads per instance | Each supported Region: 500 | No | The maximum number of forecast override uploads per instance in the current region. |
| Historical actuals uploads per instance | Each supported Region: 150 | No | The maximum number of historical actuals uploads per instance in the current region. |
| Hours of operation per instance | Each supported Region: 100 |
Yes |
The maximum number of hours of operation you can create in this instance in the current Region. |
| Phone numbers per instance | Each supported Region: 5 |
Yes |
The maximum number of phone numbers you can claim for this instance in the current Region. |
| Prompts per instance | Each supported Region: 500 |
Yes |
The maximum number of prompts you can create in this instance in the current Region. |
| Queues per forecast group | Each supported Region: 200 | No | The maximum number of queues you can have in a given forecast group. |
| Queues per instance | Each supported Region: 50 |
Yes |
The maximum number of queues you can create in this instance in the current Region. |
| Queues per routing profile per instance | Each supported Region: 50 |
Yes |
The maximum number of queues you can create per routing profile in this instance in the current Region. |
| Quick connects per instance | Each supported Region: 100 |
Yes |
The maximum number of quick connects/transfer destinations you can create in this instance in the current Region. |
| Rate of AssociateQueueQuickConnects API requests | Each supported Region: 2 per second |
Yes |
The maximum number of AssociateQueueQuickConnects API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of AssociateRoutingProfileQueues API requests | Each supported Region: 2 per second |
Yes |
The maximum number of AssociateRoutingProfileQueues API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of CreateQueue API requests | Each supported Region: 2 per second |
Yes |
The maximum number of CreateQueue API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of CreateQuickConnect API requests | Each supported Region: 2 per second |
Yes |
The maximum number of CreateQuickConnect API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of CreateRoutingProfile API requests | Each supported Region: 2 per second |
Yes |
The maximum number of CreateRoutingProfile API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of CreateUser API requests | Each supported Region: 2 per second |
Yes |
The maximum number of CreateUser API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of CreateUserHierarchyGroup API requests | Each supported Region: 2 per second |
Yes |
The maximum number of CreateUserHierarchyGroup API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of DeleteQuickConnect API requests | Each supported Region: 2 per second |
Yes |
The maximum number of DeleteQuickConnect API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of DeleteUser API requests | Each supported Region: 2 per second |
Yes |
The maximum number of DeleteUser API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of DeleteUserHierarchyGroup API requests | Each supported Region: 2 per second |
Yes |
The maximum number of DeleteUserHierarchyGroup API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of DescribeHoursOfOperation API requests | Each supported Region: 2 per second |
Yes |
The maximum number of DescribeHoursOfOperation API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of DescribeQueue API requests | Each supported Region: 2 per second |
Yes |
The maximum number of DescribeQueue API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of DescribeQuickConnect API requests | Each supported Region: 2 per second |
Yes |
The maximum number of DescribeQuickConnect API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of DescribeRoutingProfile API requests | Each supported Region: 2 per second |
Yes |
The maximum number of DescribeRoutingProfile API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of DescribeUser API requests | Each supported Region: 2 per second |
Yes |
The maximum number of DescribeUser API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of DescribeUserHierarchyGroup API requests | Each supported Region: 2 per second |
Yes |
The maximum number of DescribeUserHierarchyGroup API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of DescribeUserHierarchyStructure API requests | Each supported Region: 2 per second |
Yes |
The maximum number of DescribeUserHierarchyStructure API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of DisassociateQueueQuickConnects API requests | Each supported Region: 2 per second |
Yes |
The maximum number of DisassociateQueueQuickConnects API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of DisassociateRoutingProfileQueues API requests | Each supported Region: 2 per second |
Yes |
The maximum number of DisassociateRoutingProfileQueues API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of GetContactAttributes API requests | Each supported Region: 2 per second |
Yes |
The maximum number of GetContactAttributes API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of GetCurrentMetricData API requests | Each supported Region: 5 per second |
Yes |
The maximum number of GetCurrentMetricData API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of GetFederationToken API requests | Each supported Region: 2 per second |
Yes |
The maximum number of GetFederationToken API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of GetMetricData API requests | Each supported Region: 5 per second |
Yes |
The maximum number of GetMetricData API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of ListContactFlows API requests | Each supported Region: 2 per second |
Yes |
The maximum number of ListContactFlows API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of ListHoursOfOperations API requests | Each supported Region: 2 per second |
Yes |
The maximum number of ListHoursOfOperations API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of ListPhoneNumbers API requests | Each supported Region: 2 per second |
Yes |
The maximum number of ListPhoneNumbers API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of ListQueueQuickConnects API requests | Each supported Region: 2 per second |
Yes |
The maximum number of ListQueueQuickConnects API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of ListQueues API requests | Each supported Region: 2 per second |
Yes |
The maximum number of ListQueues API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of ListQuickConnects API requests | Each supported Region: 2 per second |
Yes |
The maximum number of ListQuickConnects API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of ListRoutingProfileQueues API requests | Each supported Region: 2 per second |
Yes |
The maximum number of ListRoutingProfileQueues API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of ListRoutingProfiles API requests | Each supported Region: 2 per second |
Yes |
The maximum number of ListRoutingProfiles API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of ListSecurityProfiles API requests | Each supported Region: 2 per second |
Yes |
The maximum number of ListSecurityProfiles API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of ListTagsForResource API requests | Each supported Region: 2 per second |
Yes |
The maximum number of ListTagsForResource API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of ListUserHierarchyGroups API requests | Each supported Region: 2 per second |
Yes |
The maximum number of ListUserHierarchyGroups API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of ListUsers API requests | Each supported Region: 2 per second |
Yes |
The maximum number of ListUsers API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of StartOutboundVoiceContact API requests | Each supported Region: 2 per second |
Yes |
The maximum number of StartOutboundVoiceContact API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of StopContact API requests | Each supported Region: 2 per second |
Yes |
The maximum number of StopContact API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of TagResource API requests | Each supported Region: 2 per second |
Yes |
The maximum number of TagResource API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of UntagResource API requests | Each supported Region: 2 per second |
Yes |
The maximum number of UntagResource API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of UpdateContactAttributes API requests | Each supported Region: 2 per second |
Yes |
The maximum number of UpdateContactAttributes API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of UpdateQueueHoursOfOperation API requests | Each supported Region: 2 per second |
Yes |
The maximum number of UpdateQueueHoursOfOperation API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of UpdateQueueMaxContacts API requests | Each supported Region: 2 per second |
Yes |
The maximum number of UpdateQueueMaxContacts API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of UpdateQueueName API requests | Each supported Region: 2 per second |
Yes |
The maximum number of UpdateQueueName API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of UpdateQueueOutboundCallerConfig API requests | Each supported Region: 2 per second |
Yes |
The maximum number of UpdateQueueOutboundCallerConfig API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of UpdateQueueStatus API requests | Each supported Region: 2 per second |
Yes |
The maximum number of UpdateQueueStatus API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of UpdateQuickConnectConfig API requests | Each supported Region: 2 per second |
Yes |
The maximum number of UpdateQuickConnectConfig API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of UpdateQuickConnectName API requests | Each supported Region: 2 per second |
Yes |
The maximum number of UpdateQuickConnectName API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of UpdateRoutingProfileConcurrency API requests | Each supported Region: 2 per second |
Yes |
The maximum number of UpdateRoutingProfileConcurrency API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of UpdateRoutingProfileDefaultOutboundQueue API requests | Each supported Region: 2 per second |
Yes |
The maximum number of UpdateRoutingProfileDefaultOutboundQueue API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of UpdateRoutingProfileName API requests | Each supported Region: 2 per second |
Yes |
The maximum number of UpdateRoutingProfileName API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of UpdateRoutingProfileQueues API requests | Each supported Region: 2 per second |
Yes |
The maximum number of UpdateRoutingProfileQueues API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of UpdateUserHierarchy API requests | Each supported Region: 2 per second |
Yes |
The maximum number of UpdateUserHierarchy API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of UpdateUserHierarchyGroupName API requests | Each supported Region: 2 per second |
Yes |
The maximum number of UpdateUserHierarchyGroupName API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of UpdateUserIdentityInfo API requests | Each supported Region: 2 per second |
Yes |
The maximum number of UpdateUserIdentityInfo API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of UpdateUserPhoneConfig API requests | Each supported Region: 2 per second |
Yes |
The maximum number of UpdateUserPhoneConfig API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of UpdateUserRoutingProfile API requests | Each supported Region: 2 per second |
Yes |
The maximum number of UpdateUserRoutingProfile API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Rate of UpdateUserSecurityProfiles API requests | Each supported Region: 2 per second |
Yes |
The maximum number of UpdateUserSecurityProfiles API requests allowed per second. When you reach this quota, Amazon Connect rejects requests for this operation for the remainder of the interval. |
| Reports per instance | Each supported Region: 500 |
Yes |
The maximum number of reports that you can create in this instance in the current Region. Personal saved reports count towards the limit. As a best practice, we recommend you implement appropriate retention policies so reports dont pile up. |
| Routing profiles per instance | Each supported Region: 100 |
Yes |
The maximum number of routing profiles you can create in this instance in the current Region. |
| Scheduled reports per instance | Each supported Region: 50 |
Yes |
The maximum number of scheduled reports you can create in this instance in the current Region. |
| Schedules per instance | Each supported Region: 600 | No | The maximum number of schedules per instance in the current region. |
| Security profiles per instance | Each supported Region: 100 |
Yes |
The maximum number of security profiles you can create in this instance in the current Region. |
| Shift activities per instance | Each supported Region: 300 | No | The maximum number of shift activities per instance in the current region. |
| Shift activities per shift profile | Each supported Region: 10 | No | The maximum number of shift activities in a shift profile in the current region. |
| Shift profiles per instance | Each supported Region: 200 | No | The maximum number of shift profiles per instance in the current region. |
| Staffing groups per instance | Each supported Region: 100 | No | The maximum number of staffing groups per instance in the current region. |
| Supervisors per staffing group | Each supported Region: 5 | No | The maximum number of supervisors per staffing group in the current region. |
| User hierarchy groups per instance | Each supported Region: 500 |
Yes |
The maximum number of user hierarchy groups you can create in this instance in the current Region. |
| Users per instance | Each supported Region: 500 |
Yes |
The maximum number of users you can create in this instance in the current Region. |
Amazon Connect Customer Profiles service quotas
The Amazon Connect Customer Profiles Service has the following quotas.
| Name | Default | Adjustable | Description |
|---|---|---|---|
| Amazon Connect Customer Profiles domain count | Each supported Region: 100 |
Yes |
The maximum number of Amazon Connect Customer Profiles domains you can create in this account in the current AWS Region. |
| Keys per object type | Each supported Region: 10 |
Yes |
The maximum number of keys that can be defined per object type in the current AWS Region. |
| Maximum expiration in days | Each supported Region: 1,098 |
Yes |
The maximum expiration, in days, that can be defined for an object or profile in the current AWS Region. |
| Maximum number of integrations | Each supported Region: 50 |
Yes |
The maximum number of integrations per domain in the current AWS Region. |
| Maximum size of all objects for a profile | Each supported Region: 51,200 Kilobytes |
Yes |
The total size of a profile, including all of its related objects, in the current AWS Region. |
| Object and profile maximum size | Each supported Region: 250 Kilobytes | No | The maximum size of a single profile or profile object in the current AWS Region. |
| Object types per domain | Each supported Region: 100 |
Yes |
The maximum number of object types you can define per domain in the current AWS Region. |
| Objects per profile | Each supported Region: 1,000 |
Yes |
The maximum number of objects that can be attached to a single profile in the current AWS Region. |
Amazon Connect Cases service quotas
The Amazon Connect Cases Service has the following quotas.
| Name | Default | Adjustable |
|---|---|---|
| Cases domains per AWS account | 2 | Yes |
| Fields in a Cases domain | 50 | Yes |
| Field options per single-select field in the Cases domain | 100 | Yes |
| Layouts in a Cases domain | 25 | Yes |
| Templates in a Cases domain | 25 | Yes |
| Related items that can be attached to a case | 50 | Yes |
| Case fields per case template | 30 | No |
For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide.
