AWS Organizational Change Acceleration (OCA) 6-Point Framework – 1. Mobilize Team

Amazon Web Services (contributors)

September 2024 (document history)

The AWS Organizational Change Acceleration (OCA) 6-Point Framework is intended to cover the full scope of people-related issues and challenges throughout the lifecycle of a cloud transformation, which might include migration, modernization, generative AI scaling, and innovation. This framework guides customer adoption of AWS technologies, processes, and new ways of working by:

• Identifying, aligning, and mobilizing key leaders

• Assessing and mitigating the organizational impacts of cloud transformation

• Designing change acceleration, communications, and training plans

• Developing leadership, sponsorship, and culture strategies

The framework's six points align with an agile sprint cadence, from program initiation through sustainable long-term change. The following diagram shows these six points and their subpoints.

The first point, Mobilize Team, helps you start building structure and measures of success and governance around your change acceleration effort and activities. It contains eight subpoints:

• 1.1 OCA program charter. Describes the goals, sponsors, scope, structure, and processes of the change acceleration workstream, so you can lead the organization through the overall change acceleration effort effectively.

• 1.2 Value driver analysis. Helps you examine and define the specific paths to value creation.

• 1.3 Program governance. Ensures integrated alignment with executives, key stakeholders, the cloud program team, and the change acceleration team. It also covers ownership, decision rights, issue management, and escalation processes for change acceleration activities.

• 1.4 Program team structure. Ensures that the the organizational change acceleration team is staffed with dedicated and experienced organizational change resources whose roles are clearly defined in a responsible, accountable, consulted, informed (RACI) matrix.

• 1.5 Project goals and objectives. Establishes quantifiable cloud goals (both short-term and longer-term) that are aligned with strategic priorities.

• 1.6 Future state. Defines the organization's desired future state relative to culture, structure, people resources, technology, and processes.

• 1.7 Change adoption metrics. Provides a framework for measuring and documenting the progress and success of organizational change acceleration activities, and correlates change adoption metrics with desired business outcomes.

• 1.8 Program budget. Describes the costs that are associated with supporting the people, organizational, and upskilling dimensions of the organizational change acceleration program.

This guide discusses each subpoint of Mobilize Team in detail.

Intended audience

This guide targets leaders who are responsible for accelerating cloud transformation. Following these recommendations will help minimize risks and maximize value.

Targeted business outcomes

The Mobilize Team phase of the AWS OCA 6-Point Framework contributes to the following outcomes:

• Value realization and return on investment (ROI): Much of the value of cloud transformation depends on people. Implementing the subpoints in Mobilize Team helps prioritize and align people levers to the cloud strategy and desired business outcomes.

• Transformational leadership: Leadership is aligned and mobilized for accelerating cloud transformation.

• Cloud acceleration: The OCA workstream establishes the direction, metrics, governance, and program budget required to quickly mobilize resources to accelerate cloud transformation.

• Organizational alignment: The OCA workstream works with leaders to establish desired business outcomes and specific goals to begin the change and start aligning organizational entities and performance levers.

About the OCA 6-Point Framework guides

This guide is part of a set of publications that cover the OCA 6-Point Framework, which is a programmatic and evidence-based organizational change adoption framework.

The content set includes a comprehensive set of templates, guidelines, supporting artifacts, assessments, accelerators, and tools that are designed to accelerate cloud transformation. We recommend that you start with the overview to understand the framework and its six points, and then consult the following individual guides for detailed discussions of each point.

1. Mobilize Team (this guide)

2. Align Leaders

3. Envision the Future

4. Engage the Organization

5. Enable Capacity

6. Make Culture Change Stick

For a comprehensive set of cloud transformation strategies, guidance, and resources, see Accelerating cloud transformation.