Connecting Salesforce Online to Amazon Q Business
Salesforce is a customer relationship management (CRM) tool for managing support, sales, and marketing teams. You can connect Salesforce Online instance to Amazon Q Business—using either the AWS Management Console or the CreateDataSource API—and create an Amazon Q web experience.
The Amazon Q Salesforce Online connector supports the following Salesforce Online editions: Developer Edition and Enterprise Edition.
Learn more
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For an overview of the Amazon Q web experience creation process, see Configuring an application.
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For an overview of connector features, see Data source connector concepts.
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For information about connector configuration best practices, see Connector configuration best practices.
Topics
- Salesforce Online connector overview
- Prerequisites for connecting Amazon Q Business to Salesforce Online
- Setting up Salesforce Online for connecting to Amazon Q Business
- Connecting Amazon Q Business to Salesforce Online using the console
- Connecting Amazon Q Business to Salesforce using APIs
- How Amazon Q Business connector crawls Salesforce ACLs
- Amazon Q BusinessSalesforce Online data source connector field mappings
- IAM role for Amazon Q BusinessSalesforce Online connector
- Known limitations for the Amazon Q BusinessSalesforce Online connector
- Troubleshooting your Amazon Q BusinessSalesforce Online connector