Use AddCommunicationToCase com um AWS SDK ou uma ferramenta de linha de comando

Os exemplos de código a seguir mostram como usarAddCommunicationToCase.

Exemplos de ações são trechos de código de programas maiores e devem ser executados em contexto. É possível ver essa ação no contexto no seguinte exemplo de código:

• Conceitos básicos de casos

.NET

AWS SDK for .NET

nota

Tem mais sobre GitHub. Encontre o exemplo completo e saiba como configurar e executar no AWS Code Examples Repository.

    /// <summary>
    /// Add communication to a case, including optional attachment set ID and CC email addresses.
    /// </summary>
    /// <param name="caseId">Id for the support case.</param>
    /// <param name="body">Body text of the communication.</param>
    /// <param name="attachmentSetId">Optional Id for an attachment set.</param>
    /// <param name="ccEmailAddresses">Optional list of CC email addresses.</param>
    /// <returns>True if successful.</returns>
    public async Task<bool> AddCommunicationToCase(string caseId, string body,
        string? attachmentSetId = null, List<string>? ccEmailAddresses = null)
    {
        var response = await _amazonSupport.AddCommunicationToCaseAsync(
            new AddCommunicationToCaseRequest()
            {
                CaseId = caseId,
                CommunicationBody = body,
                AttachmentSetId = attachmentSetId,
                CcEmailAddresses = ccEmailAddresses
            });
        return response.Result;
    }

• Para obter detalhes da API, consulte AddCommunicationToCasea Referência AWS SDK for .NET da API.

Java

SDK para Java 2.x

nota

Tem mais sobre GitHub. Encontre o exemplo completo e saiba como configurar e executar no AWS Code Examples Repository.

    public static void addAttachSupportCase(SupportClient supportClient, String caseId, String attachmentSetId) {
        try {
            AddCommunicationToCaseRequest caseRequest = AddCommunicationToCaseRequest.builder()
                    .caseId(caseId)
                    .attachmentSetId(attachmentSetId)
                    .communicationBody("Please refer to attachment for details.")
                    .build();

            AddCommunicationToCaseResponse response = supportClient.addCommunicationToCase(caseRequest);
            if (response.result())
                System.out.println("You have successfully added a communication to an AWS Support case");
            else
                System.out.println("There was an error adding the communication to an AWS Support case");

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
    }

• Para obter detalhes da API, consulte AddCommunicationToCasea Referência AWS SDK for Java 2.x da API.

JavaScript

SDK para JavaScript (v3)

nota

Tem mais sobre GitHub. Encontre o exemplo completo e saiba como configurar e executar no AWS Code Examples Repository.

import { AddCommunicationToCaseCommand } from "@aws-sdk/client-support";

import { client } from "../libs/client.js";

export const main = async () => {
  let attachmentSetId;

  try {
    // Add a communication to a case.
    const response = await client.send(
      new AddCommunicationToCaseCommand({
        communicationBody: "Adding an attachment.",
        // Set value to an existing support case id.
        caseId: "CASE_ID",
        // Optional. Set value to an existing attachment set id to add attachments to the case.
        attachmentSetId,
      }),
    );
    console.log(response);
    return response;
  } catch (err) {
    console.error(err);
  }
};

• Para obter detalhes da API, consulte AddCommunicationToCasea Referência AWS SDK for JavaScript da API.

Kotlin

SDK for Kotlin

nota

Tem mais sobre GitHub. Encontre o exemplo completo e saiba como configurar e executar no AWS Code Examples Repository.

suspend fun addAttachSupportCase(caseIdVal: String?, attachmentSetIdVal: String?) {
    val caseRequest = AddCommunicationToCaseRequest {
        caseId = caseIdVal
        attachmentSetId = attachmentSetIdVal
        communicationBody = "Please refer to attachment for details."
    }

    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.addCommunicationToCase(caseRequest)
        if (response.result) {
            println("You have successfully added a communication to an AWS Support case")
        } else {
            println("There was an error adding the communication to an AWS Support case")
        }
    }
}

• Para obter detalhes da API, consulte a AddCommunicationToCasereferência da API AWS SDK for Kotlin.

Python

SDK para Python (Boto3)

nota

Tem mais sobre GitHub. Encontre o exemplo completo e saiba como configurar e executar no AWS Code Examples Repository.

class SupportWrapper:
    """Encapsulates Support actions."""

    def __init__(self, support_client):
        """
        :param support_client: A Boto3 Support client.
        """
        self.support_client = support_client

    @classmethod
    def from_client(cls):
        """
        Instantiates this class from a Boto3 client.
        """
        support_client = boto3.client("support")
        return cls(support_client)


    def add_communication_to_case(self, attachment_set_id, case_id):
        """
        Add a communication and an attachment set to a case.

        :param attachment_set_id: The ID of an existing attachment set.
        :param case_id: The ID of the case.
        """
        try:
            self.support_client.add_communication_to_case(
                caseId=case_id,
                communicationBody="This is an example communication added to a support case.",
                attachmentSetId=attachment_set_id,
            )
        except ClientError as err:
            if err.response["Error"]["Code"] == "SubscriptionRequiredException":
                logger.info(
                    "You must have a Business, Enterprise On-Ramp, or Enterprise Support "
                    "plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
                    "examples."
                )
            else:
                logger.error(
                    "Couldn't add communication. Here's why: %s: %s",
                    err.response["Error"]["Code"],
                    err.response["Error"]["Message"],
                )
                raise

• Para obter detalhes da API, consulte a AddCommunicationToCaseReferência da API AWS SDK for Python (Boto3).

Para obter uma lista completa dos guias do desenvolvedor do AWS SDK e exemplos de código, consulteUsar o AWS Support com um SDK da AWS. Este tópico também inclui informações sobre como começar e detalhes sobre versões anteriores do SDK.