Using Amazon Quick Flows - Amazon Quick
What are Flows?Why Flows?

Using Amazon Quick Flows

Amazon Quick Flows is a capability within Amazon Quick that lets any user create, customize, and share workflows that automate routine tasks. You can generate flows from conversations with chat agents, describe what you need in natural language, or build them manually using the visual editor — no technical skills required. Flows can also be published to an admin-managed library and shared with other Amazon Quick users in your organization.

Each flow is a sequence of steps that can gather user input, generate AI responses from your data or the web, take actions in connected applications, and apply logic to control how steps run.

What are Flows?

A flow is a sequence of steps that you define once and run whenever you need it. You build flows in the editor, then run them in either a guided step-by-step mode or a conversational chat mode where you can refine outputs and ask follow-up questions.

Each flow can include the following step types:

AI responses

  • Chat agent step that gets a response from a custom agent and can take actions.

  • Research step that conducts research on a topic.

  • Web search step that gets a response using web search.

  • General knowledge step that gets a response directly from base AI models.

  • UI agent step to perform tasks on public websites.

  • Create image step that generates an image from inputs.

Flow logic

  • Reasoning group step that adds run instructions to one or more steps.

Data insights

  • Quick data step that gets insights from spaces or knowledge bases.

  • Dashboards and topics step that gets responses from dashboards and topics.

Actions

  • Application actions step that reads or writes to connected apps.

User input

  • Text step to get and use text from users.

  • Files step to get and use files from users.

For detailed explanations of each component, see Flow components and features.

Why Flows?

Organizations face business processes that require both human judgment and system interactions. Amazon Quick Flows bridges this gap by combining AI reasoning with direct business actions, so you can automate tasks like generating responses for requests for proposals (RFPs), reviewing statements of work (SOWs), or compiling industry trends into a sales pitch.

Amazon Quick Flows can help across departments:

  • Sales, marketing, and operations: Qualifying leads, generating personalized proposals, creating marketing content, updating customer relationship management (CRM) records, and supporting processes like RFP responses

  • Human resources (HR): Processing employee requests, answering policy questions, and automating onboarding steps

  • Finance: Analyzing expense reports, flagging anomalies, and processing routine approvals

  • Information technology (IT): Automating troubleshooting, system monitoring, and access management