Using the Amazon SES global suppression list - Amazon Simple Email Service

Using the Amazon SES global suppression list

Amazon SES includes a global suppression list. When any Amazon SES customer sends an email that results in a hard bounce, Amazon SES adds the email address that produced the bounce to a global suppression list. The global suppression list is global in the sense that it applies to all Amazon SES customers. In other words, if a different customer attempts to send an email to an address that's on the global suppression list, Amazon SES accepts the message, but doesn't send it, because the email address is suppressed.

The global suppression list email address removal request feature is no longer customer facing and you no longer interact with it to manage suppression lists. The global suppression list operates and is managed in the background by SES. As a customer, you now have available to you account-level suppression lists and configuration set-level suppression lists that offer you more customized control over how you handle email suppression for your own account. For more information, see Using the account-level suppression list

Note

The global suppression list email address removal request form isn’t in the Amazon SES new console because the account-level suppression list has superseded it.

Global suppression list considerations

You should consider the following factors when you use the global suppression list:

  • The global suppression list is enabled by default for all Amazon SES accounts. You can't disable it.

  • Because Amazon SES applies the global suppression list to all customers, you can't query the global suppression list or add addresses to it manually.

  • When an email address produces a hard bounce, Amazon SES adds the address to the global suppression list of a short period of time. After that period of time elapses, Amazon SES removes the address from the list. If the address produces another hard bounce, Amazon SES adds it back to the global suppression list for a longer period of time, and removes it at the end of that period. The amount of time that an address remains on the global suppression list increases each time the address produces a hard bounce. An address can remain on the global suppression list for up to 14 days.

  • If you attempt to send a message to an address that's on the global suppression list, Amazon SES accepts the message, but doesn't send it. Amazon SES generates a bounce notification with a bounceType value of Permanent, and a bounceSubType value of Suppressed. Receiving this type of bounce notification is the only way to know if an address is on the global suppression list. You can't query the global suppression list.

  • Amazon SES counts the messages that you send to addresses on the global suppression list toward the bounce rate for your account and toward your daily sending quota.

  • As with any email address that produces a hard bounce, you should remove addresses that cause a suppression list bounce from your mailing list unless you're certain that the address is valid.

  • Suppression list bounces count towards your account's bounce rate. If your bounce rate gets too high, your account might be placed under review or your account's ability to send email could be paused.