Requesting increases to your monthly SMS, MMS, or Voice spending quota - Amazon Pinpoint SMS

Requesting increases to your monthly SMS, MMS, or Voice spending quota

Your spending quota determines how much money you can spend sending SMS, MMS, or voice messages through Amazon Pinpoint SMS each month. When Amazon Pinpoint SMS determines that sending an SMS, MMS, or voice message would incur a cost that exceeds your spending quota for the current month, it stops publishing SMS, MMS, or voice messages within minutes.

Important

Because Amazon Pinpoint SMS is a distributed system, it stops sending SMS, MMS, or voice messages within minutes of the spending quota being exceeded. During this period, if you continue to send SMS, MMS, or voice messages, you might incur costs that exceed your quota.

We set the maximum spending quota for all accounts in the Sandbox at $1.00 (USD) per month. This quota is intended to let you test the message-sending capabilities of Amazon Pinpoint SMS. This quota also reduces the risk of sending large amounts of messages before you're ready to use Amazon Pinpoint SMS for your production workloads and is necessary to prevent malicious users from abusing Amazon Pinpoint SMS.

You can request an increase to the SMS, MMS, or voice spending quota for your account by opening a quota increase case in the AWS Support Center. Spending limits vary by region. Because of this you must specify the AWS Regions where you require an increase.

Change your spending threshold

You can request an increase to your maximum monthly spending quota by opening a quota increase case in the AWS Support Center. Changing your SMS spending threshold also applies to your MMS spending threshold.

Note

Some of the fields on the request form are marked as "optional." However, AWS Support requires all of the information that's mentioned in the following steps in order to process your request. If you don't provide all of the required information, you might experience delays in processing your request.

To request a spending quota increase
  1. Open the Support Center Console at https://console.aws.amazon.com/support/home.

  2. In the left hand navigation choose Your support cases.

  3. ChooseCreate case.

  4. In the Looking for service quota increases? window choose Create a case instead.

  5. Choose the Looking for service limit increases? link, then complete the following:

    • For Service, choose Pinpoint SMS.

    • (Optional) For Provide a link to the site or app which will be sending SMS messages, provide information about the website, application, or service that will send SMS messages.

    • (Optional) For What type of messages do you plan to send, choose the type of message that you plan to send:

      • One Time Password – Messages that provide passwords that your customers use to authenticate with your website or application.

      • Promotional – Noncritical messages that promote your business or service, such as special offers or announcements.

      • Transactional – Important informational messages that support customer transactions, such as order confirmations or account alerts. Transactional messages must not contain promotional or marketing content.

    • (Optional) For Which AWS Region will you be sending messages from, choose the region that you will be sending messages from.

    • (Optional) For Which countries do you plan to send messages to, enter the country or region that you want to increase your spending limit in.

    • (Optional) For How do your customers opt to receive messages from you, provide details about your opt-in process.

    • (Optional) For Please provide the message template that you plan to use to send messages to your customers field, include the template that you will be using.

  6. Under Requests, complete the following sections:

    • For the Region, choose the Region from which you will be sending messages.

      Note

      The Region is required in the Requests section. Even if you provided this information in the Case details section you must also include it here.

    • For Resource Type, choose General Limits.

    • For Quota, choose Account Spend Threshold Increase.

  7. For New quota value, enter the maximum amount (in USD) that you can spend on SMS each calendar month.

  8. Under Case description, for Use case description, provide the following details:

    • The website or app of the company or service that's sending SMS messages.

    • The service that's provided by your website or app, and how your SMS messages contribute to that service.

    • How users opt in to receive your SMS messages on your website, app, or other location.

    If your requested spending quota (the value you specified for New quota value) exceeds $10,000 (USD), provide the following additional details for each country that you're messaging:

    • Whether you're using a sender ID, short code, or both. If you're using a sender ID, provide:

      • The sender ID.

      • Whether the sender ID is registered with wireless carriers in the country.

    • The maximum expected transactions-per-second (TPS) for your messaging.

    • The average message size.

    • The template for the messages that you send to the country.

    • (Optional) Character encoding needs, if any.

  9. (Optional) If you want to submit any further requests, choose Add another request. If you include multiple requests, provide the required information for each. For the required information, see the other sections within Requesting support for SMS, MMS, and voice messaging.

  10. Under Contact options, for Preferred contact language, choose whether you want to receive communications for this case in English or Japanese.

  11. When you finish, choose Submit.

The AWS Support team provides an initial response to your request within 24 hours.

In order to prevent our systems from being used to send unsolicited or malicious content, we have to consider each request carefully. If we’re able to do so, we'll grant your request within this 24-hour period. However, if we need to obtain additional information from you, it might take longer to resolve your request.

We might not be able to grant your request if your use case doesn’t align with our policies.