US toll-free number registration form

Note

With our updated console experience you are now seeing a registration Name field for your registration. This field is set to "–" as we do not manually backfill any of your service values to prevent interruption to your service and let you maintain your security posture. A registration Name is an optional friendly name field that can be updated using the tags on the registration details page. For more information on how to add a Name tag, see Change a registration's name in AWS End User Messaging SMS.

After you've created your toll-free number registration you need to complete the form and submit it for approval.

Complete a toll-free number registration

1. Open the AWS End User Messaging SMS console at https://console.aws.amazon.com/sms-voice/.

2. In the navigation pane, under Registrations, choose the toll-free number registration to complete.

   Note

   If you already created a registration when requesting the toll-free number then you can use that registration form.

3. In the Company info section, enter the following:

   • For Company Name, enter the name of your company.

   • For Company website, enter the URL for your company's website.

   • For Address 1, enter the street address of your corporate headquarters.

   • For Address 2 - optional, if needed enter suite number of your corporate headquarters.

   • For City, enter the city of your corporate headquarters.

   • For State/Province, enter the state of your corporate headquarters.

   • For Zip Code/Postal code, enter the zip code of your corporate headquarters.

   • For Country, enter the two digit ISO country code.

   • Choose Next.

4. In the Contact info section, enter the following:

   • For First Name, enter the first name of the person who will be your business's point of contact.

   • For Last Name, enter the last name of the person who will be your business's point of contact.

   • For Support Email, enter the email address of the person who will be your business's point of contact.

   • For Support Phone Number, enter the phone number of the person who will be your business's point of contact. The phone number must start with a '+' and can't contain any spaces, hyphens, or parentheses. For example, [phone] is not in the correct format, but [phone] is.

   Choose Next.

5. In Messaging Use Case, do the following:

   • For Monthly SMS Volume, choose the number of SMS messages that will be each month.

   • For Use Case Category, choose one of the following use case types:

     • Two-factor authentication – Use this for sending two factor authentication codes.

     • One-time passwords – Use this for sending a user a one time password.

     • Notifications – Use this if you only intend to send your users important notifications.

     • Polling and surveys – Use this to poll users on their preferences.

     • Info on demand – This is for sending users messages after they have sent a request.

     • Promotions and Marketing – Use this if you only intend to send marketing messages to your users.

     • Other – Use this if your use case doesn't fall into any other category. Be sure that you fill out the Use Case Details for this option.

   • Complete Use Case Details to provide additional context to the selected Use Case Category.

   • For Opt-in Workflow Description enter a description of how users consent to receive SMS messages. For example, by filling out an online form on your website.

   • For Opt-in workflow image, upload an image showing how users consent to receiving messages. The supported file type is PNG and the maximum file size is 400KB. Additional information and examples of a compliant opt-in workflow can be found at Obtain permission.

     Important

     Examples of opt-in mockups or screenshots:

     • Website opt-in: Mockup or screenshots of a web-form where the client adds their number and agrees to receive messages.

     • Website Posting (Support): Where is the number advertised and where does the customer find the number to text in.

     • Keyword or QR Code Opt-in: Where does the customer find the keyword or QR code in order to opt-in to these messages.

     • 2FA/OTP: Mockup or screenshot of opt-in if applicable, if verbal, provide a mockup or screenshot of the verbal opt-in script.

     • Informational: Provide a mockup or screenshot of a verbal consent workflow and provide the messaging content.

6. Choose Next.

7. In Message samples, do the following:

   • For Message Sample 1, enter an example message of an SMS message body that will be sent to your end users.

   • For Message Sample 2 – optional and Message Sample 3 – optional, enter additional example messages, if needed, of the SMS message body that will be sent.

8. Choose Next.

9. On the Review and submit page verify the information you are about to submit is correct. To make updates choose Edit next to the section.

10. Choose Submit registration.