Shipping Considerations for AWS Snowcone - AWS Snowcone User Guide

Shipping Considerations for AWS Snowcone

Following, you can find information about how shipping is handled for an AWS Snowcone device, and a list that shows each AWS Region that is supported. The shipping rate you choose for a job applies to both sending and receiving the AWS Snowcone device used for that job. For information about shipping charges, see AWS Snowcone pricing.

When you create a job, you specify a shipping address and shipping speed. This shipping speed doesn’t indicate how soon you can expect to receive the AWS Snowcone device from the day you created the job. It only shows the time that the device is in transit between AWS and your shipping address. That time doesn’t include any time for processing, which depends on factors including job type (exports take longer than imports, typically). Also, carriers generally only pick up outgoing AWS Snowcone devices once a day. Thus, processing before shipping can take a day or more.

Note

Snowcone devices can only be used to import or export data within the AWS Region where the devices were ordered.

Preparing an AWS Snowcone Device for Shipping

The following explains how to prepare a Snowcone and ship it back to AWS.

To prepare an AWS Snowcone device for shipping

  1. Make sure that you've finished transferring all the data for this job to or from the AWS Snowcone device. Unlock the device.

  2. Press the power button on the front of the device, located near the indicator lights, opposite the network ports. It takes about 20 seconds for the device to power off.

    Note

    If you've powered off and unplugged the AWS Snowcone device, and your shipping label doesn't appear after about a minute on the E Ink display on top of the device, contact AWS Support.

Region-Based Shipping Restrictions

Before you create a job, you should sign in to the console from the AWS Region that your data resides. Some shipping restrictions apply:

  • AWS Snowcone devices are not shipped between international countries—for example, from Asia Pacific (India) to Asia Pacific (Australia).

The sole exception to crossing international countries is among EU Member Countries. For data transfers in the EU Regions, we only ship AWS Snowcone devices to the EU member countries listed:

  • Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Shipments domestically within the same country is permitted. Examples:

  • For data transfers in the United Kingdom Region, we ship devices domestically within the UK.

  • For data transfers in Asia Pacific (Mumbai), we ship devices within India.

Note

AWS doesn't ship AWS Snowcone devices to post office boxes.

Shipping an AWS Snowcone Device

The prepaid shipping label contains the correct address to return the AWS Snowcone device. For information about how to return your AWS Snowcone device, see Shipping Carriers. The AWS Snowcone device is delivered to an AWS sorting facility and forwarded to the AWS data center. Package tracking is available through your region's carrier. You can track status changes for your job by using the AWS Snow Family Management Console.

Important

Unless personally instructed otherwise by AWS, don't affix a separate shipping label to the AWS Snowcone device. Always use the shipping label that is displayed on the AWS Snowcone device E Ink display.

Shipping Carriers

When you create a job, you provide the address that you want the AWS Snowcone device shipped to. The carrier that supports your region handles the shipping of AWS Snowcone devices from AWS to you, and back to AWS. When an AWS Snowcone device is shipped, you get a tracking number. You can find each job's tracking number and a link to the tracking website on the AWS Snow Family Management Console job dashboard, or by using API calls to the job management API.

Following is the list of supported carriers for AWS Snowcone devices by region:

  • For India, Blue Dart is the carrier.

  • For Korea, Japan, Australia, and Indonesia, Kuehne + Nagel, is the carrier.

  • For China, S.F. Express is the carrier.

  • For all other regions, UPS is the carrier.

AWS Snowcone Pickups in the US, EU, Canada, and Singapore

In the US, EU, Canada, and Singapore, keep the following information in mind for UPS to pick up an AWS Snowcone device:

  • You arrange for UPS to pick up the AWS Snowcone device by scheduling a pickup with UPS directly, or take the device to a UPS package drop-off facility to be shipped to AWS.

  • The prepaid UPS shipping label on the E Ink display contains the correct address to return the AWS Snowcone device.

  • The AWS Snowcone device is delivered to an AWS sorting facility and forwarded to the AWS data center. UPS automatically reports back a tracking number for your job.

UPS services for Snow family of products is domestic only within a country.

Important

Unless personally instructed otherwise by AWS, never affix a separate shipping label to the AWS Snowcone device. Always use the shipping label that is displayed on the device's E Ink display.

AWS Snowcone Pickups in Brazil

In Brazil, keep the following information in mind for UPS to pick up a Snowcone :

  • When you're ready to return a Snowcone , call 0800-770-9035 to schedule a pickup with UPS.

  • Snowcone is available domestically within Brazil, which includes 26 states and the Distrito Federal.

  • If you have a Cadastro Nacional de Pessoa Juridica (CNPJ) tax ID, be sure that you know this ID before you create your job.

  • You should issue the appropriate document to return the Snowcone device. Confirm with your tax department which of the documents following is required in your state, according to your ICMS registration:

    • Within São Paulo – A non-ICMS declaration and an Electronic Tax Invoice (NF-e) are usually required.

    • Outside São Paulo – The following are usually required:

      • A non-ICMS declaration

      • A nota fiscal avulsa

      • An Electronic Tax Invoice (NF-e)

Note

For non-ICMS taxpayer declaration, we recommend that you generate four copies of the declaration: one for your records, the other three for transport.

AWS Snowcone Pickups in UK

In the United Kingdom, keep the following information in mind for UPS to pick up a AWS Snowcone device.

  • You arrange for UPS to pick up the AWS Snowcone device by scheduling a pickup with UPS directly, or take the device to a UPS package drop-off facility to be shipped to AWS.

  • The prepaid UPS shipping label on the E Ink display contains the correct address to return the AWS Snowcone device .

  • The AWS Snowcone device is delivered to an AWS sorting facility and forwarded to the AWS data center. UPS automatically reports back a tracking number for your job.

Important

Unless personally instructed otherwise by AWS, never affix a separate shipping label to the AWS Snowcone device . Always use the shipping label that is displayed on the device's E Ink display.

UPS services for Snow family of products is domestic only within a country.

Note

Since January 2021, UK is no longer a part of EU. Orders between UK and other EU countries are international orders, a non-general Availability process only approved through a special international process. If a customer has been approved and is returning a device from an EU-country back to LHR or from UK back to an EU-country, they must first request a return to so a Commercial Invoice can be provided prior to arranging pick up/drop off with UPS.

AWS Snowcone Pickups in Australia

In Australia, if you're shipping an AWS Snowcone device back to AWS, place the return transport label (found in the pouch containing these instructions) over the eInk label on the Snow device.


            			Transport Label to Consignee

If you have not received a return label with your Snow device, please email knau.snowball_return@kuehne-nagel.com with your device serial number or your reference number.


            			Tracking and Serial Numbers

To arrange return of the Snow device, please email knau.snowball_return@kuehne-nagel.com with the information:

  • Your name

  • Tracking number (as shown in blue)

  • Device serial number (as shown in red)

  • Full collection address

  • Contact person at pick up

  • Contact phone number at pick up

  • Collection date

  • Collection window (minimum of 3 hour window within business hours)

Note

Collection day and time must be a business day within business hours

Kuehne-nagel team will respond to confirm receipt of pick up request.

AWS Snowcone Pickups in India

In India, Blue Dart picks up the Snowcone device. When you are ready to return your Snowcone device, turn it off and prepare it for return shipping. To schedule pickup, email snowball-pickup@amazon.com with Snowcone Pickup Request in the subject line. In the email, include the following information:

  • Job ID – The job ID associated with the Snowcone that you want returned to AWS.

  • AWS Account ID – The ID for the AWS account that created the job.

  • Earliest Pickup Time (your local time) – The earliest time of day that you want the Snowcone picked up.

  • Latest Pickup Time (your local time) – The latest time of day that you want the Snowcone picked up.

  • Special Instructions (optional) – Any special instructions for picking up the Snowcone, including contact details for coordinating pickup.

The Snowcone team arranges the pickup with Blue Dart and sends you a confirmation email. Blue Dart provides you with a paper shipping label and picks up the Snowcone device.

Important

When using a Snowcone in India, remember to file all relevant tax paperwork with your state.

AWS Snowball Pickups in Japan

In Japan, when you are ready to return your device, scan the QR code displayed on the return eInk label with your mobile phone. This will take you directly onto an email template, please fill in pick up date/time and contact details.


        				Snowball Pickup Request

AWS Snowball Pickups in Indonesia


        				Tracking and Serial Numbers

In Indonesia, if you're shipping an AWS Snowball Edge device back to AWS to return it, please email knau.snowball_return@kuehne-nagel.com with the information below:

  • Your name

  • Tracking number (as shown in blue)

  • Device serial number (as shown in red)

  • Full collection address

  • Contact person at pick up

  • Contact phone number at pick up

  • Collection date

  • Collection window (minimum of 3 hour window within business hours)

Note

Collection day and time must be a business day within business hours.

Kuehne-nagel team will respond to confirm receipt of pick up request.

Shipping Speeds

Each country has different shipping speeds available. These shipping speeds are based on the country in which you're shipping an AWS Snowcone device. Shipping speeds are as follows:

  • United States of America (US) and Canada – When shipping in the US, you have access to one-day shipping and two-day shipping.

  • European Union (EU) – When shipping to any of the countries within the EU, you have access to express shipping. Typically, Snow Family devices shipped express are delivered in about a day. In addition, most countries in the EU have access to standard shipping, which typically takes less than a week, one way.

  • United Kingdom (UK) – When shipping within the UK, you have access to express shipping. Typically, AWS Snow Family devices shipped express are delivered in about a day. In addition, you have access to standard shipping, which typically takes less than a week, one way.

  • Australia – When shipping to Australia, you have access to the standard shipping speed of 1 – 3 days.

  • Brazil – When shipping within Brazil, you have access to UPS Domestic Express Saver shipping, which delivers within two business days during commercial hours. Shipping speeds might be affected by interstate border delays.

  • Singapore – When shipping within Singapore, you have access to Domestic Express Saver shipping.

  • India – When shipping within India, Snowcone are sent out within 7 working days of AWS receiving all related tax documents.

  • Indonesia – When shipping to Indonesia, you have access to the standard shipping speed of 1 – 3 days.

  • Korea – When shipping to Korea, you have access to the standard shipping speed of 1 – 3 days.