Shipping Considerations for AWS Snowcone

Following, you can find information about how shipping is handled for an AWS Snowcone device, and a list that shows each AWS Region that is supported. The shipping rate you choose for a job applies to both sending and receiving the AWS Snowcone device used for that job. For information about shipping charges, see AWS Snowcone pricing.

When you create a job to order a Snow Family device, you specify a shipping address and shipping speed. This shipping speed doesn’t indicate how soon you can expect to receive the AWS Snowcone device from the day you created the job. It only shows the time that the device is in transit between AWS and your shipping address. That time doesn’t include any time for processing, which depends on factors including job type (exports take longer than imports, typically). Also, carriers generally only pick up outgoing AWS Snowcone devices once a day. Thus, processing before shipping can take a day or more.

Note

Snow Family devices can only be returned to the same AWS Region where the devices were ordered. Some AWS Regions support sending Snow Family devices to a different country than from which the device was ordered. See Region-Based Shipping Restrictions for more information.

Preparing an AWS Snowcone Device for Shipping

The following explains how to prepare a Snowcone and ship it back to AWS.

To prepare an AWS Snowcone device for shipping

1. Make sure that you've finished transferring all the data for this job to or from the AWS Snowcone device. Unlock the device.

2. Press the power button on the front of the device, located near the indicator lights, opposite the network ports. It takes about 20 seconds for the device to power off.

   If you've powered off and unplugged your Snowcone device and the shipping information doesn't appear on the E Ink screen after about a minute, see Troubleshooting problems returning Snow Family devices.

Region-Based Shipping Restrictions

Before you create a job to order a Snow Family device, you should sign in to the console from the AWS Region that your data resides. Snow Family devices are not shipped between international countries—for example, from Asia Pacific (India) to Asia Pacific (Australia).

An exception to shipping between countries is among European Union (EU) member countries. For data transfers in the European AWS Regions, we only ship devices to the EU member countries listed:

• Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Shipments domestically within the same country is permitted. Examples:

• For data transfers in the United Kingdom Region, we ship devices domestically within the UK.

• For data transfers in Asia Pacific (Mumbai), we ship devices within India.

Note

AWS doesn't ship Snow Family devices to post office boxes.

Shipping an AWS Snowcone Device

The prepaid shipping information on the E Ink display contains the correct address to return the AWS Snowcone device. For information about how to return your AWS Snowcone device, see Shipping Carriers. The AWS Snowcone device is delivered to an AWS sorting facility and forwarded to the AWS data center. Package tracking is available through your region's carrier. You can track status changes for your job by using the AWS Snow Family Management Console.

If you've powered off and unplugged your Snowcone device and the shipping information doesn't appear on the E Ink screen after about a minute, see Troubleshooting problems returning Snow Family devices.

Shipping Carriers

When you create a job to order a Snow Family device, you provide the address where you want the AWS Snowcone device shipped. The carrier that supports your region handles the shipping of AWS Snowcone devices from AWS to you, and back to AWS. When an AWS Snowcone device is shipped, you get a tracking number. You can find each job's tracking number and a link to the tracking website on the AWS Snow Family Management Console job dashboard, or by using API calls to the job management API.

Following is the list of supported carriers for AWS Snowcone devices by region:

• For India, Blue Dart is the carrier.

• For South Korea, Japan, Australia, Indonesia, Israel, and Singapore, Kuehne + Nagel, is the carrier.

• For China, S.F. Express is the carrier.

• For all other regions, UPS is the carrier.

AWS Snowcone Pickups in Canada, the EU, South Africa, and the US

In Canada, the EU, South Africa, and the US, keep the following information in mind for UPS to pick up an AWS Snowcone device:

• Arrange for UPS to pick up the AWS Snowcone device by scheduling a pickup with UPS directly, or take the device to a UPS package drop-off facility to be shipped to AWS.

• The prepaid UPS shipping label on the E Ink display contains the correct address to return the AWS Snowcone device.

• The AWS Snowcone device is delivered to an AWS sorting facility and forwarded to the AWS data center. UPS automatically provides a tracking number for your shipment.

UPS services for Snow Family devices is domestic only within a country.

AWS Snowcone Pickups in Brazil

In Brazil, keep the following information in mind for UPS to pick up a Snowcone :

• When you're ready to return a Snowcone , call 0800-770-9035 to schedule a pickup with UPS.

• Snowcone is available domestically within Brazil, which includes 26 states and the Distrito Federal.

• If you have a Cadastro Nacional de Pessoa Juridica (CNPJ) tax ID, be sure that you know this ID before you create your job.

• You should issue the appropriate document to return the Snowcone device. Confirm with your tax department which of the documents following is required in your state, according to your ICMS registration:

  • Within São Paulo – A non-ICMS declaration and an Electronic Tax Invoice (NF-e) are usually required.

  • Outside São Paulo – The following are usually required:

    • A non-ICMS declaration

    • A nota fiscal avulsa

    • An Electronic Tax Invoice (NF-e)

Note

For non-ICMS taxpayer declaration, we recommend that you generate four copies of the declaration: one for your records, the other three for transport.

AWS Snowcone pickups in Israel

In Israel, arrange pick up by contacting AWS by email at [e-mail]. Enter Snowcone Pickup Request in the subject and include this information:

• Job ID – The job ID associated with the Snow device you are returning. You can find the job ID in the AWS Snow Family Management Console.

• Pickup address – The address where the device will be picked up.

• Pickup date – The soonest date you would like the device to be picked up.

• Point of contact details – The name, email address, and local phone number that the shipping service, Kuehne + Nagel, can use if necessary for information about the pickup.

Soon, you will get a follow-up email from AWS Support with information regarding the pickup of your device at the address you provided. Prepare the device for shipment and be ready for pickup, usually before 12:00 local time. See Preparing an AWS Snowcone Device for Shipping.

AWS Snowcone Pickups in UK

In the United Kingdom, keep the following information in mind for UPS to pick up a AWS Snowcone device.

• You arrange for UPS to pick up the AWS Snowcone device by scheduling a pickup with UPS directly, or take the device to a UPS package drop-off facility to be shipped to AWS.

• The prepaid UPS shipping label on the E Ink display contains the correct address to return the AWS Snowcone device .

• The AWS Snowcone device is delivered to an AWS sorting facility and forwarded to the AWS data center. UPS automatically reports back a tracking number for your job.

Important

Unless personally instructed otherwise by AWS, never affix a separate shipping label to the AWS Snowcone device . Always use the shipping label that is displayed on the device's E Ink display.

UPS services for Snow family of products is domestic only within a country.

Note

Since January 2021, UK is no longer a part of EU. Orders between UK and other EU countries are international orders, a non-general Availability process only approved through a special international process. If a customer has been approved and is returning a device from an EU-country back to LHR or from UK back to an EU-country, they must first request a return to <[e-mail]> so a Commercial Invoice can be provided prior to arranging pick up/drop off with UPS.

AWS Snowcone Pickups in Australia

In Australia, if you're shipping an AWS Snowcone device back to AWS, place the return transport label (found in the pouch containing these instructions) over the eInk label on the Snow device.

If you have not received a return label with your Snow device, please email [e-mail] with your device serial number or your reference number.

To arrange return of the Snow device, please email [e-mail] with the information:

• Your name

• Tracking number (as shown in blue)

• Device serial number (as shown in red)

• Full collection address

• Contact person at pick up

• Contact phone number at pick up

• Collection date

• Collection window (minimum of 3 hour window within business hours)

Note

Collection day and time must be a business day within business hours

Kuehne + Nagel team will respond to confirm receipt of pick up request.

AWS Snowcone Pickups in India

In India, Blue Dart picks up the Snowcone device. When you are ready to return your Snowcone device, turn it off and prepare it for return shipping. To schedule pickup, email [e-mail] with Snowcone Pickup Request in the subject line. In the email, include the following information:

• Job ID – The job ID associated with the Snowcone that you want returned to AWS.

• AWS Account ID – The ID for the AWS account that created the job.

• Earliest Pickup Time (your local time) – The earliest time of day that you want the Snowcone picked up.

• Latest Pickup Time (your local time) – The latest time of day that you want the Snowcone picked up.

• Special Instructions (optional) – Any special instructions for picking up the Snowcone, including contact details for coordinating pickup.

The Snowcone team arranges the pickup with Blue Dart and sends you a confirmation email. Blue Dart provides you with a paper shipping label and picks up the Snowcone device.

Important

When using a Snowcone in India, remember to file all relevant tax paperwork with your state.

AWS Snowcone Pickups in South Korea

In South Korea, Kuehne + Nagel handles your pickups. When you are ready to return your device, send an email to [e-mail] with Snowcone Pickup Request in the subject line so we can schedule the pickup for you. In the body of the email, include the following information:

• Job ID – The job ID associated with the Snowcone that you want returned to AWS.

• Pickup address – The address where the device will be picked up.

• Pickup date – The soonest day you would like the device picked up.

• Point of contact details – the name, email address, and local phone number that Kuehne + Nagel can use to get in touch with you if needed.

Soon, you will get a follow-up email from the AWS Support with information regarding the pickup of your device at the address you provided. Prepare the device for shipment (see Preparing an AWS Snowcone Device for Shipping) and be ready for pickup usually between 1300 and 1500 hours local time.

AWS Snowcone Pickups in Hong Kong

In Hong Kong, S.F. Express handles your pickups. When you are ready to return your device, send an email to [e-mail] with Snowcone Pickup Request in the subject line so we can schedule the pickup for you. In the body of the email, include the following information:

• Job ID

• AWS account ID

• Contact name

• Contact phone number

• Contact email address

• The day you want the device picked up.

• Earliest preferred pickup time

• Latest preferred pickup time

• Pickup address

Note

Once you arrange a pickup date with S.F. Express, it can't be rescheduled.

The device will be delivered to AWS by S.F. Express. Use the S.F. Express tracking number of the return shipment to learn when the delivery was completed.

AWS Snowcone Pickups in Indonesia, Japan, and Singapore

In Indonesia, Japan, and Singapore, when you are ready to return your device, scan the QR code displayed on the return E Ink label with your mobile phone. This will take you directly onto an email template. Please fill in pick up date, time, and contact details.

Shipping Speeds

Each country has different shipping speeds available. These shipping speeds are based on the country in which you're shipping an AWS Snowcone device. Shipping speeds are as follows:

• Australia, Indonesia, Japan, Singapore, South Korea – When shipping within these countries, you have access to the standard shipping speed of 1 to 3 days.

• Brazil – When shipping within Brazil, you have access to UPS Domestic Express Saver shipping, which delivers within two business days during commercial hours. Shipping speeds might be affected by interstate border delays.

• European Union (EU) – When shipping to any of the countries within the EU, you have access to express shipping. Typically, Snowcone devices shipped express are delivered in about a day. In addition, most countries in the EU have access to standard shipping, which typically takes less than a week, one way.

• India – When shipping within India, AWS Snowcone devices are sent out within 7 working days of AWS receiving all related tax documents.

• Israel – When shipping in Israel, you have access to same-day shipping.

• United States of America (US) and Canada – When shipping in the US and Canada, you have access to one-day shipping and two-day shipping.

• United Kingdom (UK) – When shipping within the UK, you have access to express shipping. Typically, Snowcone devices shipped express are delivered in about a day. In addition, you have access to standard shipping, which typically takes less than a week, one way.