Shipping Considerations for AWS Snowcone - AWS Snowcone User Guide

Shipping Considerations for AWS Snowcone

Following, you can find information about how shipping is handled for an AWS Snowcone device, and a list that shows each AWS Region that is supported. The shipping rate you choose for a job applies to both sending and receiving the AWS Snowcone device used for that job. For information about shipping charges, see AWS Snowball Pricing.

When you create a job, you specify a shipping address and shipping speed. This shipping speed doesn’t indicate how soon you can expect to receive the AWS Snowcone device from the day you created the job. It only shows the time that the device is in transit between AWS and your shipping address. That time doesn’t include any time for processing, which depends on factors including job type (exports take longer than imports, typically). Also, carriers generally only pick up outgoing AWS Snowcone devices once a day. Thus, processing before shipping can take a day or more.

Note

Snowcone devices can only be used to import or export data within the AWS Region where the devices were ordered.

Preparing an AWS Snowcone Device for Shipping

The following explains how to prepare a Snowcone and ship it back to AWS.

To prepare an AWS Snowcone device for shipping

  1. Make sure that you've finished transferring all the data for this job to or from the AWS Snowcone device.

  2. Press the power button above the LCD display. It takes about 20 seconds for the device to power off.

    Note

    If you've powered off and unplugged the AWS Snowcone device, and your shipping label doesn't appear after about a minute on the E Ink display on top of the device, contact AWS Support.

Region-Based Shipping Restrictions

Before you create a job, you should sign in to the console from the AWS Region that your data resides. Some shipping restrictions apply, as follows:

  • For data transfers in US Regions, we don't ship AWS Snowcone devices outside of the United States.

  • We don't ship AWS Snowcone devices between non-US Regions—for example, from Europe (Ireland) to Europe (Frankfurt), or from Asia Pacific (Mumbai) to Asia Pacific (Sydney).

Note

AWS doesn't ship AWS Snowcone devices to post office boxes.

Shipping an AWS Snowcone Device

The prepaid shipping label contains the correct address to return the AWS Snowcone device. For information about how to return your AWS Snowcone device, see Shipping Carriers. The AWS Snowcone device is delivered to an AWS sorting facility and forwarded to the AWS data center. Package tracking is available through your region's carrier. You can track status changes for your job by using the AWS Snow Family Management Console.

Important

Unless personally instructed otherwise by AWS, don't affix a separate shipping label to the AWS Snowcone device. Always use the shipping label that is displayed on the AWS Snowcone device E Ink display.

Shipping Carriers

When you create a job, you provide the address that you want the AWS Snowcone device shipped to. The carrier that supports your region handles the shipping of AWS Snowcone devices from AWS to you, and back to AWS. When an AWS Snowcone device is shipped, you get a tracking number. You can find each job's tracking number and a link to the tracking website on the AWS Snow Family Management Console job dashboard, or by using API calls to the job management API.

Following is the list of supported carriers for AWS Snowcone devices by region:

  • For all supported regions, UPS is the carrier.

AWS Snowcone Pickups in the US

In the US, keep the following information in mind for UPS to pick up an AWS Snowcone device:

  • You arrange for UPS to pick up the AWS Snowcone device by scheduling a pickup with UPS directly, or take the device to a UPS package drop-off facility to be shipped to AWS. To schedule a pickup with UPS, you need a UPS account.

  • The prepaid UPS shipping label on the E Ink display contains the correct address to return the AWS Snowcone device.

  • The AWS Snowcone device is delivered to an AWS sorting facility and forwarded to the AWS data center. UPS automatically reports back a tracking number for your job.

Important

Unless personally instructed otherwise by AWS, never affix a separate shipping label to the AWS Snowcone device. Always use the shipping label that is displayed on the device's E Ink display.

AWS Snowcone Pickups in Australia

In Australia, if you're shipping an AWS Snowcone device back to AWS, send an email to snowball-pickup@amazon.com with Snowball Pickup Request in the subject line so we can schedule the pickup for you. In the body of the email, include the following information:

  • Job ID – The job ID associated with the AWS Snowcone device that you want returned to AWS.

  • AWS account ID – The ID for the AWS account that created the job.

  • Earliest Pickup Time (your local time) – The earliest time of day that you want the AWS Snowcone device picked up.

  • Latest Pickup Time (your local time) – The latest time of day that you want the AWS Snowcone device picked up.

  • Special Instructions (optional) – Any special instructions for picking up the AWS Snowcone device.

Soon, you will get a follow-up email from the Snowcone team with more information about your pending pickup at the address your AWS Snowcone device was originally delivered to.

Note

The device takes 6 to 8 days to arrive at AWS.

AWS Snowcone Pickups in UK

In the United Kingdom, keep the following information in mind for UPS to pick up a Snowball Edge:

  • You send a request to return your Snowcone device to snowball-shipping@amazon.com and you will be provided with a commercial invoice.

  • You can then arrange for UPS to pick up the AWS Snowcone device by scheduling a pickup with UPS directly, or take the AWS Snowcone device to a UPS package drop-off facility to be shipped to AWS.

    Note

    To schedule a pickup with UPS, you need a UPS account.

  • The prepaid UPS shipping label on the E Ink display contains the correct address to return the AWS Snowcone device.

  • The AWS Snowcone device is delivered to an AWS sorting facility and forwarded to the AWS data center. UPS automatically reports back a tracking number for your job.

Shipping Speeds

Each country has different shipping speeds available. These shipping speeds are based on the country in which you're shipping an AWS Snowcone device. Shipping speeds are as follows:

  • United States of America (US) and Canada – When shipping in the US, you have access to one-day shipping and two-day shipping.

  • European Union (EU) – When shipping to any of the countries within the EU, you have access to express shipping. Typically, Snow Family Devices shipped express are delivered in about a day. In addition, most countries in the EU have access to standard shipping, which typically takes less than a week, one way.

  • Australia – When shipping to Australia, you have access to the following shipping speeds:

    • Sydney – 5 days

    • Melbourne Brisbane – 5 days

    • Perth – 8 days