Provides automated voicemail capabilities for Amazon Connect, allowing customers to leave a voicemail for a call center agent

Publication date: April 2020 (last update: July 2021)

This deployment guide was created by Onica, Inc. in collaboration with Amazon Web Services (AWS).

This implementation guide discusses architectural considerations and configuration steps for deploying Voicemail for Amazon Connect in the AWS Cloud. It includes links to AWS CloudFormation templates that launch and configure the AWS services required to deploy this solution using AWS best practices for security and availability.

The guide is intended for IT administrators and DevOps professionals who have practical experience architecting in the AWS Cloud.