Troubleshooting AWS Systems Manager Distributor

The following information can help you troubleshoot problems that might occur when you use Distributor.

Wrong package with the same name is installed

Problem: You've installed a package, but AWS Systems Manager Distributor installed a different package instead.

Cause: During installation, AWS Systems Manager finds AWS-published packages as results before user-defined external packages. If your user-defined package name is the same as an AWS-published package name, the AWS package is installed instead of your package.

Solution: To avoid this problem, name your package something different from the name for an AWS-published package.

Error: Failed to retrieve manifest: Could not find latest version of package

Problem: You received an error like the following:

Failed to retrieve manifest: ResourceNotFoundException: Could not find the latest version of package 
arn:aws:ssm:::package/package-name status code: 400, request id: guid

Cause: You are using a version of SSM Agent with Systems Manager Distributor that is earlier than version 2.3.274.0.

Solution: Update the version of SSM Agent to version 2.3.274.0 or later. For more information, see Update SSM Agent by using Run Command or Automatically update SSM Agent (CLI).

Error: Failed to retrieve manifest: Validation exception

Problem: You received an error like the following:

Failed to retrieve manifest: ValidationException: 1 validation error detected: Value 'documentArn'
at 'packageName' failed to satisfy constraint: Member must satisfy regular expression pattern:
arn:aws:ssm:region-id:account-id:package/package-name

Cause: You are using a version of SSM Agent with Systems Manager Distributor that is earlier than version 2.3.274.0.

Solution: Update the version of SSM Agent to version 2.3.274.0 or later. For more information, see Update SSM Agent by using Run Command or Automatically update SSM Agent (CLI).