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AWS Documentation » AWS Systems Manager » User Guide » AWS Systems Manager Actions » AWS Systems Manager Distributor » Troubleshooting AWS Systems Manager Distributor

Troubleshooting AWS Systems Manager Distributor

The following information can help you troubleshoot problems that might occur when you use Distributor.

Wrong Package with the Same Name Is Installed

Problem: You've installed a package, but AWS Systems Manager Distributor installed a different package instead.

Cause: During installation, AWS Systems Manager finds AWS-published packages as results before user-defined external packages. If your user-defined package name is the same as an AWS-published package name, the AWS package is installed instead of your package.

Solution: To avoid this problem, name your package something different from the name for an AWS-published package.

Error: Failed to Retrieve Manifest: Could not find latest version of package

Problem: You received an error like the following: 

Failed to retrieve manifest: ResourceNotFoundException: Could not find the latest version of package 
arn:aws:ssm:::package/package-name status code: 400, request id: guid

Cause: You are using a version of SSM Agent with Systems Manager Distributor that is earlier than version 2.3.274.0.

Solution: Update the version of SSM Agent to version 2.3.274.0 or later. For more information, see Update SSM Agent by using Run Command or Automatically Update SSM Agent (CLI).

Error: Failed to Retrieve Manifest: Validation exception

Problem: You received an error like the following: 

Failed to retrieve manifest: ValidationException: 1 validation error detected: Value 'documentArn'
at 'packageName' failed to satisfy constraint: Member must satisfy regular expression pattern:
arn:aws:ssm:region-id:account-id:package/package-name

Cause: You are using a version of SSM Agent with Systems Manager Distributor that is earlier than version 2.3.274.0.

Solution: Update the version of SSM Agent to version 2.3.274.0 or later. For more information, see Update SSM Agent by using Run Command or Automatically Update SSM Agent (CLI).