[O.CM.2] Plan for large scale events
Category: FOUNDATIONAL
A large scale event (LSE) is an incident that has a wide impact, such as service outages or major security incidents. Proper management of LSEs help to ensure business continuity, maintain customer trust, and reduce the negative impact of such events.
Prepare a detailed incident management plan, outlining the roles, responsibilities, and processes to be followed in the event of a large-scale incident. At a minimum, the plan should outline how teams expect to maintain availability and reliability of systems by having the capability to automatically scale resources, re-route traffic, and failover to backup systems when required.
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