OPS 11. How do you evolve operations?

Dedicate time and resources for nearly continuous incremental improvement to evolve the effectiveness and efficiency of your operations.

Best practices

• OPS11-BP01 Have a process for continuous improvement

• OPS11-BP02 Perform post-incident analysis

• OPS11-BP03 Implement feedback loops

• OPS11-BP04 Perform knowledge management

• OPS11-BP05 Define drivers for improvement

• OPS11-BP06 Validate insights

• OPS11-BP07 Perform operations metrics reviews

• OPS11-BP08 Document and share lessons learned

• OPS11-BP09 Allocate time to make improvements