Integrated service management partners

The M&G Guide recommends you consider the following questions when choosing an AWS Partner solution for service management:

• Does it provide ITSM process enablement?

• Does it allow users to relate ITSM processes (that is, relating incidents to change requests)?

• Does it enable business workflows and approvals?

• Does it allow for configuration, customization, and integration to other systems and platforms?

• Does it enable the ability to create reports and dashboards?

• Does it enable self-service for business and service requests?

Atlassian Jira Service Management is service management software for modern IT teams. Jira Service Management request types and projects enable self-service for developers and end users to order IT services based on request fulfillment approvals and workflows.

BMC Helix ITSM (formerly BMC Remedy) is a service management tooling that uses emerging technologies to integrate IT service support functions.

ServiceNow is an enterprise service management platform that places a service-oriented lens on the activities, tasks, and processes that enable day to day work life in a modern work environment.